The Docket Fulfillment Specialist is responsible for accurately and efficiently processing requests for court dockets and related legal documents. This role involves monitoring incoming requests, researching and retrieving documents from state and federal courts, entering request and payment information, and ensuring completed documents are returned to the appropriate requester.
The ideal candidate has strong attention to detail, excellent organizational skills, and the ability to work independently in a high-volume environment. They are comfortable working with large amounts of information, following established processes, and managing multiple requests while maintaining accuracy and efficiency.
Responsibilities:
- Monitor the docket request intake database and process incoming requests for court dockets and legal documents.
- Review requests to identify the appropriate court, docket, and documents required.
- Research and retrieve requested dockets and legal filings using online legal research and court resources.
- Submit requests to state and federal courts when requested dockets or documents are not readily available.
- Complete court request forms and provide the required information to obtain requested documents.
- Process applicable document retrieval fees using company-provided payment methods.
- Accurately enter request, court, document, and payment information into the docket fulfillment system.
- Download, organize, and attach retrieved dockets and documents to the corresponding client request.
- Ensure completed requests and documents are returned to the appropriate requester in a timely manner.
- Handle requests for missing dockets, sealed entries, unavailable documents, and other reported issues.
- Monitor outstanding requests and follow up as needed to ensure timely fulfillment.
- Maintain accurate records of completed requests and associated costs for monthly client billing.
- Communicate effectively with team members and management regarding request status, issues, and exceptions.
- Follow established processes and quality standards to ensure accuracy, completeness, and confidentiality.
Qualifications:
- Previous experience in data entry, document processing, administrative support, or a related role.
- Strong attention to detail and a high level of accuracy.
- Excellent organizational and time management skills.
- Proficiency with computer applications, databases, and data entry systems.
- Ability to learn and navigate new software, online research tools, and document management systems.
- Strong written and verbal communication skills.
- Ability to work independently and manage multiple requests and priorities.
- Ability to follow established procedures while identifying and resolving issues when they arise.
Preferred Qualifications:
- Legal education or coursework in law, legal studies, paralegal studies, or a related field.
- Experience working with legal documents, court records, or legal databases.
- Familiarity with online legal research platforms or court document systems.
- Previous experience working in a legal, financial, or professional services environment.
- Experience processing document retrieval requests or working with government or court systems.
- Familiarity with document management or workflow management systems.
About Innosphere:
Founded in 1997, Innosphere has been delivering technology staffing and software development solutions to clients across North America for more than 29 years. As an early leader in remote work, we specialize in building high-performing distributed teams that help organizations scale and innovate.
At Innosphere, we are passionate about creating opportunities for our employees to grow, learn, and work with the latest technologies in a collaborative and supportive environment.
When we hire, we look for people who align with our core values:
Remote First: Innosphere is proudly a fully remote company. We foster meaningful employee connections through virtual events, team collaboration, and annual in-person celebration.
Community Involvement: Giving back matters to us. We actively support charitable initiatives and encourage employees to make a positive impact within their communities.
Employee Growth: We believe in continuous learning and career development. Employees are encouraged to explore new technologies, expand their skills, and pursue professional growth opportunities. Whenever possible, we prioritize promoting from within.
Life as an Innospherian - Who we are and how we work:
- Work From Home
- Team Owned Deliverables
- Charity Initiatives
- Promote From Within
Some other perks:
- Generous Paid Time Off
- Above Average Benefits (Dental, Health, Vision, LTD, AD&D, Life & Dependent Life)
- Home Office Benefit Program
- Yearly Professional Development Budget
- Annual Fitness Benefit
- Lunch & Learns and Virtual Events
- Annual In-Person Company Celebration
- RRSP Matching Program
- Blue Jays Sports Tickets
- Birthday Club Celebrations
Innosphere welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Only applicants meeting the criteria outlined above will be contacted as part of the shortlisting process. All applicants are subject to a criminal, educational, and employment history background check. Must be currently residing in Canada and legally permitted to work in Canada. No phone calls please.
At Innosphere, we value transparency in our hiring process. Please note that we use Applicant Tracking Systems (ATS) and AI-assisted tools to help manage applications and support our recruitment process. All applications are reviewed fairly, and final hiring decisions are always made by our hiring team.
Pay: $50,000.00-$60,000.00 per year
Benefits:
- Dental care
- Extended health care
- Paid time off
- RRSP match
- Vision care
- Work from home
Work Location: Remote
