The Department of Transportation, Infrastructure and Energy is committed to Equity, Diversity, Inclusion and Accessibility. Our goal is to build a public sector workforce that reflects the diverse communities we serve and to promote welcoming, diverse, inclusive, respectful workplaces that are accessible to all. We welcome all interested individuals including Indigenous People, persons with disabilities, Black, racialized, ethnic and culturally diverse groups, as well as people regardless of their sexual orientation, gender identities, and gender expressions. Those looking for more information are invited to visit our Equity, Diversity, and Inclusion Policy.
The Customer Service Representative is the first point of contact for clients requesting services through Access PEI. This position provides quality service to the public relating to programs of a variety of provincial government departments and agencies.
Duties will include but are not limited to:
- Issue new identification cards, drivers’ licenses and applications for permits such as fishing and hunting licenses;
- Book appointments and courses (road tests, written tests, driving courses);
- Capture client photos and electronic signatures (Gemalto system or similar);
- Apply sales tax and tax exemptions;
- Issue duplicate registrations, licenses, permits and identification cards;
- Exchange out of province/country registrations licenses permits for PEI equivalent;
- Providing services relating to programs of provincial government departments and agencies;
- Balancing cash, cheques, credit cards and debit cards on a daily basis by department;
- Prepare daily reports and forward to SWAT administrator and other departments as required (i.e. Property tax, Tourism payments etc.)
- Assist clients in completing forms accurately and obtaining necessary signatures;
- Collecting and forwarding information for Provincial Government departments and agencies;
- Providing assistance to fellow staff members on new and changing policies and procedures as needed;
- Other related duties as required.
Minimum Qualifications:
- Applicants must have Grade 12 or equivalent supplemented by completion of a related diploma, such as office studies OR business OR completion of other related post-secondary programs;
- Must have experience in a related customer service position;
- Advanced oral proficiency in French and English required;
- Should have recent cash handling experience;
- Demonstrated equivalencies will be considered;
- Applicants must possess strong interpersonal and communication skills;
- Must also possess excellent time management and organizational skills as well as the ability to deliver quality service to clients;
- Must have basic computer knowledge and word processing;
- The successful applicant must provide a satisfactory current Criminal Records Check, prior to beginning employment.
- The successful applicant must qualify for appointment as a Commission of Oaths and Marriage Commissioner;
- Applicants must have a good previous work and attendance record.
Other Qualifications:
- Additional relevant education and experience will be considered an asset.
Please Note: Please ensure the application clearly demonstrates how you meet the noted qualifications as applicants will be screened based on the information provided. We would like to thank all applicants for their interest; however, only those who are selected for an interview will be contacted.
Where possible, submitting an electronic resume or job application is preferred. Otherwise, please return forms to PEI Public Service Commission, P.O. Box 2000, Charlottetown, Prince Edward Island, C1A 7N8. Applications may be sent by fax to (902) 368-4383.
IT IS THE RESPONSIBILITY OF THE APPLICANT TO CONFIRM RECEIPT OF THE APPLICATION, BY TELEPHONE OR IN PERSON PRIOR TO THE CLOSING DATE.
Please ensure that the appropriate Posting ID number is stated on all application forms. You can apply online or obtain an application form by visiting our web site at www.jobspei.ca. Forms may also be obtained by contacting any PEI Government office, ACCESS PEI Centre, Regional Services Centre, or by telephone (902) 368-4080.
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