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Workforce Manager

Northumberland Ferries Limited -
Charlottetown, PE

Quick apply

Job details

Full-time
$80,000–$85,000 a year

Qualifications

Analysis skills
Supervising experience
Bachelor's
Human resources
Payroll
HRIS
Logistics
Human Resources
Business
Operations
Leadership
Communication skills

Full job description

Position: Workforce Manager

Location: Charlottetown Office Employment Type: Full-Time, Permanent

About Us

Northumberland Ferries Limited (NFL) and Bay Ferries Limited (BFL) are trusted marine transportation providers serving Atlantic Canada and beyond. As operators of essential transportation infrastructure, we connect communities, support tourism, facilitate trade, and deliver safe, reliable, and efficient marine transportation services.

As our operations continue to evolve, we are seeking an experienced workforce planning and operations professional to strengthen workforce coordination, operational readiness, and staffing resilience across NFL and BFL.

The Opportunity

Reporting to the Director, People & Culture, the Workforce Manager provides strategic leadership and oversight for workforce planning, scheduling coordination, operational readiness, and compliance systems across both organizations.

Acting as a central coordination point between Marine Operations, Terminal Operations, Safety, Training & Development, Payroll, and People & Culture, this role ensures vessels and terminals are staffed with qualified, compliant personnel in alignment with regulatory requirements, company policies, and collective agreements.

The Workforce Manager leads workforce coordination processes, staffing gap analysis, scheduling consistency, operational resilience, and workforce planning initiatives supporting both marine and terminal operations.

This is a unique opportunity to help modernize and strengthen workforce planning and operational readiness within a critical transportation organization.

Key Responsibilities

Workforce Planning & Operational Readiness

Lead workforce planning and scheduling coordination initiatives supporting vessel and terminal operations across NFL–BFL
Conduct staffing gap analysis and support seasonal workforce planning
Coordinate workforce readiness activities, including certification visibility, training coordination, and scheduling support
Support operational readiness during refits, layups, dry docks, and seasonal operational transitions
Demonstrate a commitment to maintaining a justculture safety environment

Scheduling, Compliance & Labour Relations Support

Support workforce scheduling and callin coordination processes across operational teams
Promote compliance with collective agreements, fatiguemanagement practices, and scheduling requirements
Collaborate with Operations, Safety, Payroll, and Labour Relations teams to support consistent workforce practices
Provide scheduling guidance and support to operational leaders and workforce coordinators

Leadership, Systems & Workforce Development

Lead and support Workforce Coordinators and crossfunctional workforce planning activities
Support recruitment planning, onboarding, and succession initiatives for operational roles
Monitor workforce metrics and reporting, including overtime, scheduling trends, and operational readiness indicators
Help improve workforce systems, scheduling consistency, and payroll validation processes

Qualifications

Education & Experience

Bachelor’s degree in Business Administration, Human Resources, Logistics, Operations Management, Maritime Studies, or a related field preferred
Minimum 5–7 years of progressive experience in workforce planning, operations coordination, logistics, labour relations, human resources, or a related operational environment
Experience working in a unionized environment
Leadership or supervisory experience considered an asset
Experience in transportation, marine, industrial, or other 24/7 operational environments considered an asset

Knowledge & Skills

Strong organizational, analytical, and problemsolving skills
Ability to interpret and apply collective agreement provisions and operational scheduling requirements
Strong interpersonal and communication skills with the ability to collaborate across operational and corporate teams
Experience with scheduling systems, HRIS platforms, payroll systems, and workforce reporting tools
Ability to manage multiple priorities in a fastpaced operational environment
Demonstrated commitment to supporting a strong justculture safety environment

Compensation & Benefits

We offer a competitive total compensation package, including:

Annual salary of $80,000 – $85,000, commensurate with experience and qualifications
Comprehensive health and dental benefits
Employersupported pension program
Paid vacation
Professional development and continuous learning opportunities
The opportunity to lead enterprise technology transformation within a critical transportation organization

We thank all applicants for their interest; however, only those selected for an interview will be contacted.

Quick apply

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Position: Workforce Manager

About Us

The Opportunity

Key Responsibilities

Workforce Planning & Operational Readiness

Scheduling, Compliance & Labour Relations Support

Leadership, Systems & Workforce Development

Qualifications

Education & Experience

Knowledge & Skills

Compensation & Benefits

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