Quebec City, Qc Help desk Jobs – 14 Openings This Week

Service Desk Technician
CGI —Quebec City, QC
- $35,000–$65,000 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Quick apply
8d
Field Technician
Connectra Technologies —Quebec City, QC
- From $35 an hour
- Contract
- Customer service
- English
- Microsoft Office
Quick apply
9d
Représentant bilingue du service à la clientèle - Automobile
EBlock Inc. —Quebec Province
- $50,000–$60,000 a year
- Full-time
- Remote
- Bilingual
- English
- Windows
- Dental care
- Paid time off
Gestionnaire des opérations de site - Operations Manager
Dexterra —Courcelette, QC
- Full-time
- Electrical experience
- HVAC
Quick apply
IT Site Technician
Steris —Quebec City, QC
- Full-time
- Bilingual
- English
- Windows
- Dental care
- Tuition reimbursement
IT Helpdesk Specialist
Coveo —Quebec City, QC
- Customer service
- Windows
- Communication skills
Quick apply
8d
System Administrator
Yellow Brick Games —Quebec City, QC
- Full-time
- Bilingual
- Azure
- English
Desktop Support Engineer (Dispatch /Part-Time) – Sainte
Axiom Technologies —Sainte-Foy, QC
- Customer service
- Windows
- Communication skills
Intégrateur de solutions principal – Solutions de soutien
Ricoh —Quebec City, QC
- Full-time
- Bilingual
- English
- Microsoft Office
Desktop Support Specialist
Info-Ways —Quebec City, QC
- Contract
Quick apply
Bilingual Service Desk Analyst
Compugen Inc —Canada
- $23–$26 an hour
- Hybrid work
- Bilingual
- Computer Science
- Software troubleshooting

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Technicien(ne) de service sur la route / Heavy Equipment Field Service Technician
Staffinity Inc. —Quebec City, QC
*Licensing:* Licensing: Valid Class 5 driver’s license with a clean driving record (SAAQ abstract required). *Service sur la route et entretien :* Effectuer des…
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Field Technician I (Bilingual - French/English)
TD SYNNEX —Quebec City, QC
Connect with Your Community: Participate in internal, peer-led inclusive communities and activities, including business resource groups, local volunteering…
From $27.84 an hour
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IT Coordinator
Robert Half —Toronto, ON
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User Support Technician
Carry Telecom Inc —North York, ON
Consult user guides, technical manuals and other documents to research and implement solutions. Provide technical support to users via help desk channels,…
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Service Desk Technician

CGI -
Quebec City, QC

Quick apply

Job details

Full-time
$35,000–$65,000 a year
8 days ago

Qualifications

Microsoft Powerpoint
Bilingual
Microsoft Word
French
Microsoft Excel
Microsoft Outlook
Customer service
Post-secondary education
English
Technical support
Analysis skills
Continuous improvement
Organizational skills
Customer support
Communication skills
Time management
Mobile devices

Full job description

Would you like to be part of an IT organization offering greater opportunity and challenge? We have a position for you within our Technical Service Desk! Join the CGI Service Desk and get your career on the fast track. As a leading edge Global IT company, we are seeking talented professionals with all levels of information technology skills and expertise in order to support our Clients worldwide.
Based on our industry specific focus, we can offer you a work environment where you will be challenged and will grow and develop your career in a meaningful way. We will help you reach your full potential by providing learning materials & training, mentoring & coaching, as well as ongoing recognition and feedback… plus opportunities to advance! You will work in an agile environment that adapts quickly to meet client requirements.
The Service Desk Technician is responsible for providing Level 1 IT support via phone, email and chat, our team is comprised of dynamic, passionate people with a focus customer service while providing IT support to diagnose, troubleshoot and resolve IT issues on 1st contact. We are dedicated to delivering a remarkable service experience to our customers!

Your future duties and responsibilities

Provide quality customer support for all incoming contacts (via call, chat, email or web ticket) for IT related issues or requests
Perform diagnostics, troubleshooting and resolution activities for incidents or requests being reported, based on knowledge articles for incident or request processing & fulfillment
Appropriate use of all tools available for resolution activities (remote take over, knowledge base, ticketing systems, communication)
Log & categorize all contacts within an incident management (ticketing system) tool
Assign contacts that cannot be resolved on the first contact to 2nd/3rd level support teams as per the knowledge base
Collaborate with 2nd/3rd level teams as required
Ticket Follow Up: monitor personal ticket queue daily and take appropriate action
Identify and escalate urgent / priority incidents as required
Develop knowledge and keep up to date on new processes or procedures

Required qualifications to be successful in this role

At least one year of Service Desk experience
Solid understanding of Windows O/S
Proficiency in MS Word, Excel, Outlook, and PowerPoint
Bilingual (English & French) both verbal and written
Focus on customer service/client satisfaction
Attention to details / precision
Strong analytical skills
Keyboarding skills
Familiarity with MAC support

EDUCATION / TRAINING / WORK EXPERIENCE

Post secondary education in technical / pc support or equivalent work experience
A solid focus on Technical support & Customer Service / Understanding of providing quality client support while propelling the customer experience
Understanding of networks
Knowledge of technical troubleshooting techniques (for PCs & OS, network, mobile devices)
Knowledge of MAC / Apple application support

PROFESSIONAL ATTRIBUTES

Dynamic team player
Strong Communication skills (verbal & written)
Results oriented / self motivated to succeed & evolve skills (continuous improvement)
Ability to work within a team setting while demonstrating self sufficiency and independence
Availability to work shifts and adhere to schedule (good time management / good organizational skills)

CGI is providing a reasonable estimate of the pay range for this role. The determination of this range includes factors such as skill set level, geographic market, experience and training, and licenses and certifications. Compensation decisions depend on the facts and circumstances of each case. A reasonable estimate of the current range is $35,000–$65,000. This role is for a future opportunity.

Together, as owners, let’s turn meaningful insights into action.

Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you’ll reach your full potential because…

You are invited to be an owner from day 1 as we work together to bring our Dream to life. That’s why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company’s strategy and direction.

Your work creates value. You’ll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.

You’ll shape your career by joining a company built to grow and last. You’ll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.

At CGI, we value the strength that diversity brings and are committed to fostering a workplace where everyone belongs. We collaborate with our clients to build more inclusive communities and empower all CGI partners to thrive. As an equal-opportunity employer, being able to perform your best during the recruitment process is important to us. If you require an accommodation, please inform your recruiter.

That same commitment to fairness extends to how we use technology. To support our recruitment team, AI tools may be used to help assess applications though they never replace human judgement. All hiring decisions remain entirely in the hands of our recruitment professionals.

To learn more about accessibility at CGI, contact us via email. Please note that this email is strictly for accessibility requests and cannot be used for application status inquiries.

Come join our team—one of the largest IT and business consulting services firms in the world.

Quick apply

Refine Your Search

help desk jobs in quebec city, qc

Service Desk Technician

Field Technician

Représentant bilingue du service à la clientèle - Automobile

Gestionnaire des opérations de site - Operations Manager

IT Site Technician

IT Helpdesk Specialist

System Administrator

Desktop Support Engineer (Dispatch /Part-Time) – Sainte

Intégrateur de solutions principal – Solutions de soutien

Desktop Support Specialist

Bilingual Service Desk Analyst

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