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Employer: Industrial Alliance, Auto and Home Insurance Inc.
Office: 1080, Grande Allee West
Location: Québec, Quebec
Job category: Personal Lines Claims
Job ID: JR10027005
Job type: Permanent Job
Apply before: 2026-08-08
Description
Senior Claims Adjuster, External Road – South Shore of Montreal
Build the Future With Us
Are you driven by customer service and looking to contribute to a company whose purpose is to help clients feel confident and secure about their future?
As a Senior Claims Adjuster, External Road, you will play a key role in supporting our clients through significant events by ensuring the rigorous, compassionate, and efficient handling of complex residential insurance claims.
This position offers an excellent opportunity to showcase your investigation, analysis, and negotiation skills within a company recognized for its expertise and commitment to its clients. Here, people and their development are at the heart of everything we do, creating an environment that fosters collaboration and innovation.
What You’ll Accomplish With Us
As a Senior Claims Adjuster, External Road, you will be at the center of our mission. Your main responsibilities will include:
Travelling to loss sites to investigate claims, analyze circumstances, and negotiate settlements in accordance with established standards, policies, and procedures;
Handling complex residential insurance claims, including hidden defects, bodily injury cases, and losses exceeding $50,000;
Coordinating the various stakeholders and experts involved in claims under your responsibility;
Evaluating recovery opportunities, controlling damages, and validating claim eligibility based on applicable coverage;
Negotiating settlements, preparing comprehensive reports within required timelines, and settling claims within your authority level.
What Will Help You Succeed in This Role
We are looking for someone who:
Is recognized for excellent judgment, strong analytical skills, and keen attention to detail;
Demonstrates strong negotiation abilities and sound decision-making skills in complex situations;
Works autonomously, takes ownership, and excels at managing priorities;
Is known for a client-focused approach, tact, diplomacy, and the ability to build trusting relationships;
Has at least 10 years of experience as a field claims adjuster;
Holds a College Diploma (DEC), Attestation of College Studies (AEC) in insurance, or another relevant field of study;
Holds a Claims Adjuster Licence issued by the Autorité des marchés financiers (AMF);
Holds the Chartered Insurance Professional (CIP) designation (an asset);
Is proficient with computer applications, including Excel and Word;
Demonstrates a high level of mobility and schedule flexibility;
Lives on the South Shore of Montreal or in the surrounding area;
Is fully bilingual in French and English (spoken and written), as the incumbent will be required to communicate regularly with French- and English-speaking insureds, suppliers, and business partners as part of claim investigations and settlements on a regular basis.
Why You’ll Love Working With Us
A work environment where learning and development blend with a collective pursuit of excellence;
A healthy, safe, equitable, and inclusive workplace where potential can thrive and grow freely;
The opportunity to work in a flexible environment that promotes autonomy and collaboration;
Competitive benefits, including flexible group insurance, a competitive pension plan, employee share purchase plan, vacation program and wellness days, telemedicine services, employee and family assistance program, performance bonus, discounts on iA products, and much more!
Apply Today and Take the Lead in Your Career
Join us where your talent truly makes a difference.
Not Sure Whether to Apply?
At iA, we believe in potential and value diverse experiences. If this role inspires you, we encourage you to apply—your place may be with us, and we would love to get to know you!
Get ahead of your career, where your talent belongs
See why so many people choose iA!
Company Overview
iA Financial Group is the strength of a company with a human side, with its over 10,000 employees. Together, we have earned the trust of our more than five million clients and 50,000 advisors who have chosen us for their insurance, savings, and wealth management.
With over $235 billion in assets, we’re a key player in the financial services industry in Canada and the United States. The secret to our success? Investing in you, one person at a time. Because, for over 130 years, we have believed that it’s by supporting our employees and surrounding ourselves with the most reputable leaders in the industry, we will continue to innovate.
At iA, we’re invested in you.
Our commitment to Diversity and Inclusion
At iA Financial Group, we support and celebrate diversity. We strive to provide a workplace that is recognized as inclusive for all, regardless of ethnic origin, nationality, language, religious beliefs, gender, sexual orientation, age, marital status, family situation, or physical or mental disability.
Please note that if you need help or assistance to make the recruitment process more accessible for you, write to us. Someone from our team will be happy to assist you.
Build the Future With Us
Are you driven by customer service and looking to contribute to a company whose purpose is to help clients feel confident and secure about their future?
As a Senior Claims Adjuster, External Road, you will play a key role in supporting our clients through significant events by ensuring the rigorous, compassionate, and efficient handling of complex residential insurance claims.
This position offers an excellent opportunity to showcase your investigation, analysis, and negotiation skills within a company recognized for its expertise and commitment to its clients. Here, people and their development are at the heart of everything we do, creating an environment that fosters collaboration and innovation.
What You’ll Accomplish With Us
As a Senior Claims Adjuster, External Road, you will be at the center of our mission. Your main responsibilities will include:
Travelling to loss sites to investigate claims, analyze circumstances, and negotiate settlements in accordance with established standards, policies, and procedures;
Handling complex residential insurance claims, including hidden defects, bodily injury cases, and losses exceeding $50,000;
Coordinating the various stakeholders and experts involved in claims under your responsibility;
Evaluating recovery opportunities, controlling damages, and validating claim eligibility based on applicable coverage;
Negotiating settlements, preparing comprehensive reports within required timelines, and settling claims within your authority level.
What Will Help You Succeed in This Role
We are looking for someone who:
Is recognized for excellent judgment, strong analytical skills, and keen attention to detail;
Demonstrates strong negotiation abilities and sound decision-making skills in complex situations;
Works autonomously, takes ownership, and excels at managing priorities;
Is known for a client-focused approach, tact, diplomacy, and the ability to build trusting relationships;
Has at least 10 years of experience as a field claims adjuster;
Holds a College Diploma (DEC), Attestation of College Studies (AEC) in insurance, or another relevant field of study;
Holds a Claims Adjuster Licence issued by the Autorité des marchés financiers (AMF);
Holds the Chartered Insurance Professional (CIP) designation (an asset);
Is proficient with computer applications, including Excel and Word;
Demonstrates a high level of mobility and schedule flexibility;
Lives on the South Shore of Montreal or in the surrounding area;
Is fully bilingual in French and English (spoken and written), as the incumbent will be required to communicate regularly with French- and English-speaking insureds, suppliers, and business partners as part of claim investigations and settlements on a regular basis.
Why You’ll Love Working With Us
A work environment where learning and development blend with a collective pursuit of excellence;
A healthy, safe, equitable, and inclusive workplace where potential can thrive and grow freely;
The opportunity to work in a flexible environment that promotes autonomy and collaboration;
Competitive benefits, including flexible group insurance, a competitive pension plan, employee share purchase plan, vacation program and wellness days, telemedicine services, employee and family assistance program, performance bonus, discounts on iA products, and much more!
Apply Today and Take the Lead in Your Career
Join us where your talent truly makes a difference.
Not Sure Whether to Apply?
At iA, we believe in potential and value diverse experiences. If this role inspires you, we encourage you to apply—your place may be with us, and we would love to get to know you!
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