Quebec City, Qc Technicien infrastructure Jobs – 5 Openings This Week

Technicien en Informatique (H/F)
Oficina DKV Seguros Castelldefels —Quebec City, QC
- $75,000–$90,000 a year
- Full-time
- Software troubleshooting
- Windows
- Microsoft Office
Quick apply
3d
Technicien(ne) de Service / Field Service Technician
Eaton —Lévis, QC
- On call
- Bilingual
- Engineering
- English
- Designated paid holidays
- Dental care
Ingénieur(e) en structure –Conception Ponts et Ouvrages d’art
Parsons —Quebec City, QC
- Hybrid work
- Engineering
- English
- Research
- Wellness program
- Dental care

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Technicien en Informatique (H/F)

Oficina DKV Seguros Castelldefels
Quebec City, QC

Quick apply

Job details

Full-time
$75,000–$90,000 a year
3 days ago

Qualifications

Jira
Operating systems
Software troubleshooting
BMC Remedy
Enterprise software
LAN
Windows
Microsoft Office
IT support
Computer networking
MacOS
ServiceNow
Linux
Communication skills
VPN

Full job description

Job Summary

We are seeking a skilled and proactive Technicien en Informatique (H/F) to join our IT support team. This role involves providing technical assistance, troubleshooting hardware and software issues, and maintaining network infrastructure to ensure seamless operations across our organization. The ideal candidate will possess strong communication skills, a solid understanding of various operating systems, and experience with IT support tools. This position offers an opportunity to work in a dynamic environment where technical expertise and customer service excellence are valued.

Duties

Provide technical support for desktop, laptop, and mobile devices across multiple operating systems including Windows, macOS, and Linux.
Troubleshoot hardware issues related to computer hardware components and peripherals.
Resolve software problems involving operating systems, Microsoft Office suite, and specialized applications such as ServiceNow, Jira, BMC Remedy.
Manage network connectivity issues including LAN setup, computer networking, firewall configurations, and VPN access.
Assist users with operating system installations, updates, and configuration of software applications.
Support help desk operations by responding promptly to user requests via ticketing systems and ensuring timely resolution of issues.
Maintain documentation of incidents and resolutions using IT service management tools like ServiceNow or BMC Remedy.
Configure and troubleshoot network security components such as firewalls to ensure data protection.
Collaborate with team members on projects involving system upgrades or network improvements.
Ensure all technical support activities adhere to organizational standards for quality and security.

Experience

Proven experience in IT support roles with a focus on desktop support, hardware troubleshooting, and network administration.
Familiarity with operating systems including Windows, macOS, Linux.
Hands-on experience with computer networking concepts such as LAN setup and management.
Knowledge of VPN configuration and management for secure remote access.
Experience working with ticketing systems like ServiceNow or BMC Remedy is preferred.
Strong understanding of software troubleshooting techniques for common enterprise applications.
Excellent communication skills to effectively assist users at all levels of technical proficiency.
Ability to work independently as well as part of a team in a fast-paced environment.

This position is ideal for candidates passionate about technology support who thrive on solving complex problems while delivering excellent customer service in a professional setting.

Pay: $75,000.00-$90,000.00 per year

Work Location: In person

Quick apply

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technicien infrastructure jobs in quebec city, qc

Technicien en Informatique (H/F)

Technicien(ne) de Service / Field Service Technician

Ingénieur(e) en structure –Conception Ponts et Ouvrages d’art

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