Quebec Province Complex care case manager Jobs – 42 Openings This Week

Employee Services Specialist
Brink's Inc —Montréal, QC
- Full-time
- Remote
- Bilingual
- Customer service
- English
- Dental care
- Paid time off
Quick apply
9d
Bilingual Case Manager - Wellbeing Assessment Screener
TELUS —Montréal, QC
- $57,000–$105,000 a year
- Part-time
- Remote
- Bilingual
- Writing skills
- Data analysis skills
- Flexible schedule
Bilingual Disability Case Manager
Telus Health —Montréal, QC
- $58,100–$90,000 a year
- Full-time
- Bilingual
- Customer service
- Writing skills
- Dental care
- Flexible schedule
PCVRS Rehabilitation Service Specialist Training Team Manager
Lifemark Health Group —Saint-Laurent, QC
- $70,000–$90,000 a year
- Full-time
- Remote
- Bilingual
- English
- Analysis skills
Quick apply
3d
Team Lead – Client Relations
CGI —Montréal, QC
- $60,000–$100,000 a year
- Full-time
- Bilingual
- Customer service
- English
- Profit sharing
- Employee assistance program
Quick apply
Immigration Case Manager | Adjoint(e) juridique en immigration
CanadaVisa —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- English
- Communication skills
- Dental care
- Paid time off
Quick apply
Manager Expert-Organizational health (Temporary 12 months)
CGI —Montréal, QC
- $36–$60 an hour
- Temporary
- Bilingual
- English
- Master's degree
Quick apply
Manager, Operations
Dialogue —Montréal, QC
- Full-time
- Hybrid work
- Management
- Data analysis skills
- Bachelor's
- Dental care
- Employee assistance program
Senior Project Manager (PM)
CGI —Montréal, QC
- Full-time
- PMP
- English
- Analysis skills
Quick apply
Program Manager
Vention —Montréal, QC
- Full-time
- Hybrid work
- Engineering
- Project management
- Bachelor's
- Work from home
Quick apply
Case Worker, Youth Protection, Level II
Kahnawake Shakotiia’takehnas Community Services (KSCS) —Quebec City, QC
- From $37.06 an hour
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Travel
Clinical Research Manager
Centre universitaire de santé McGill - Institut de Recherche —Montréal, QC
- $71,598.80–$132,969.20 a year
- Temporary
- Bilingual
- Doctoral degree
- English
- Designated paid holidays
- Employee assistance program
Quick apply
Canadian Tax Manager
CGI —Montréal, QC
- $90,000–$175,000 a year
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
Quick apply
Project Control Officer (PCO)
CGI —Montréal, QC
- Full-time
- Microsoft Excel
- English
- Analysis skills
Quick apply
Senior Claims Specialist, Liability - Montreal
Zurich Insurance —Montréal, QC
- Hybrid work
- English
- Microsoft Office
- Bachelor's
Value Consultant
Ashby —Montréal, QC
- $210,000–$255,000 a year
- Full-time
- Remote
Senior Manager Business Developement
Laurentian Bank —Montréal, QC
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Management
- Employee stock purchase plan
- Paid time off
Account Manager (M), Specialty Sales - Employer Solutions
TELUS —Montréal, QC
- $49,500–$99,500 a year
- Full-time
- Bilingual
- Sales
- English
- Employee assistance program
Project Manager/Scrum Master
CGI —Montréal, QC
- Full-time
- Hybrid work
- Azure
- PMP
- DevOps
Quick apply
Project Manager (Junior/Intermediate)
CGI —Montréal, QC
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
Quick apply

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Employee Services Specialist

Brink's Inc -
Montréal, QC

Quick apply

Job details

Permanent | Full-time
9 days ago

Qualifications

Bilingual
French
Customer service
Process improvement
English
Analysis skills
Records management
Bachelor's
Human resources
HRIS
Human Resources
Business
Workday

Full job description

Role Summary

The Employee Services Specialist is an experienced member of the Employee Services team, providing advanced support to employees and managers through a centralized service delivery model. This role independently manages complex HR inquiries and employee matters, provides guidance on HR policies, processes, and programs, and helps ensure a consistent, high-quality employee experience across the organization.

The Specialist acts as a trusted advisor to managers and employees, resolves escalated and sensitive issues, identifies process improvement opportunities, and serves as a subject matter resource for Employee Services team members. The role operates with minimal supervision and partners closely with HR Business Partners, Centers of Excellence, HR Operations, Payroll, and external service providers to deliver effective HR solutions.

Key Responsibilities

Advanced Case Management & Employee Support

Manage a portfolio of complex and escalated employee and manager inquiries across multiple HR disciplines.
Own cases end-to-end, exercising independent judgment to resolve issues efficiently and consistently.
Analyze facts, policy requirements, and business context to recommend appropriate solutions.
Ensure accurate case documentation, timely follow-up, and compliance with established service standards.
Identify trends, recurring issues, and root causes across cases and recommend corrective actions.

Employee Relations & Manager Guidance

Provide guidance to managers on employee relations matters, policy interpretation, performance management, corrective actions, and employee communications.
Conduct intake and fact gathering for employee concerns and workplace issues.
Partner with HR Business Partners on complex employee relations matters while maintaining accountability for case coordination and execution.
Assess risk and escalate sensitive issues appropriately.
Promote consistency and compliance in employee-related decisions and practices.

Employee Lifecycle Management

Support and coordinate employee lifecycle activities, including onboarding, transfers, promotions, organizational changes, leaves, and offboarding.
Resolve complex employee and manager questions related to lifecycle processes and policies.
Ensure all required transactions, documentation, approvals, and system updates are completed accurately and timely.
Serve as a key resource during organizational changes and workforce transitions.

Process Excellence & Continuous Improvement

Identify opportunities to improve service delivery, case resolution effectiveness, and employee experience.
Participate in and lead process improvement initiatives within Employee Services.
Analyze service metrics and case trends to drive recommendations that improve efficiency, quality, and knowledge management.
Contribute to the development and maintenance of standard operating procedures, knowledge articles, and service documentation.
Support testing, implementation, and adoption of new processes, tools, and technologies.

Operational Excellence & Data Governance

Complete and validate HR transactions within Workday and related HR systems.
Ensure employee data, documentation, and case records are accurate, complete, and audit-ready.
Maintain compliance with company policies, regulatory requirements, and data privacy standards.
Support reporting, audits, and data validation activities as needed.

Collaboration & Subject Matter Expertise

Serve as a subject matter resource for Employee Services team members and provide informal coaching and guidance.
Partner with HR Operations, Payroll, Benefits, Talent Acquisition, HR Business Partners, and Centers of Excellence to resolve complex issues.
Support knowledge sharing and capability building across the Employee Services organization.
Contribute to special projects and cross-functional initiatives that enhance the employee experience and service delivery model.

Experience & Qualifications

Bachelor's degree in Human Resources, Business Administration, or related field preferred.
5+ years of progressive experience in HR operations, employee services, HR shared services, employee relations, or human resources.
Bilingualism (French and English) is required for this role to effectively support employees and stakeholders across Canada
Experience managing complex employee and manager inquiries in a high-volume service environment.
Demonstrated experience interpreting HR policies and providing guidance to leaders and employees.
Strong working knowledge of HR systems, case management platforms, and employee records management.
Experience with Workday preferred.
Strong analytical, problem-solving, and decision-making skills.
Exceptional customer service and relationship management capabilities.
Ability to manage competing priorities while maintaining quality and responsiveness.
Experience supporting a global workforce or multi-country environment preferred.

Benefits:

Dental care
Employee assistance program
Paid time off

Application question(s):

Do you have at least 5 years of experience in HR operations, employee services, HR shared services, employee relations, or a related HR function?
Are you fluent in both French and English, with the ability to support employees and stakeholders across Canada in both languages?
Are you currently based in Quebec or the Greater Toronto Area (GTA), or willing to work remotely from one of these locations?
Do you have experience using Workday or a similar HRIS system?
Have you handled complex employee and manager inquiries in a high-volume HR support environment?

Work Location: Remote

Quick apply

Refine Your Search

complex care case manager jobs in quebec province

Employee Services Specialist

Bilingual Case Manager - Wellbeing Assessment Screener

Bilingual Disability Case Manager

PCVRS Rehabilitation Service Specialist Training Team Manager

Team Lead – Client Relations

Immigration Case Manager | Adjoint(e) juridique en immigration

Manager Expert-Organizational health (Temporary 12 months)

Manager, Operations

Senior Project Manager (PM)

Program Manager

Case Worker, Youth Protection, Level II

Clinical Research Manager

Canadian Tax Manager

Project Control Officer (PCO)

Senior Claims Specialist, Liability - Montreal

Value Consultant

Senior Manager Business Developement

Account Manager (M), Specialty Sales - Employer Solutions

Project Manager/Scrum Master

Project Manager (Junior/Intermediate)

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