Quebec Province Helpdesk manager Jobs – 11 Openings This Week

Service Delivery Manager
Tata Consultancy Services —Montréal, QC
- $90,000–$120,000 a year
- Bilingual
- English
- Financial services
Helpdesk Manager / Responsable du service d'assistance
Digital Days —Montréal, QC
- Full-time
- Bilingual
- Management
- Computer Science
- COVID-19 protective measures
Quick apply
IT Manager
Techo-Bloc —Saint-Hubert, QC
- Full-time
- Bilingual
- Azure
- ERP systems
- Employee assistance program
Quick apply
IT Manager
Safe Fleet —Montréal, QC
- Full-time
- Bilingual
- Azure
- Oracle
Quick apply
Technical Support Representative, Tier 1
Beanfield Technologies Inc. —Montréal, QC
- $23–$25 an hour
- Full-time
- Bilingual
- English
- In-person
Quick apply
Bilingual Senior Specialist, Store Technical Support (FR/EN) / Spécialiste Senior Bilingue, Support Technique en Magasin (Français/Anglais)
RADAR —Montréal, QC
- $85,000–$110,000 a year
- On call
- Remote
- Bilingual
- Customer service
- English
- Disability insurance
- Dental care
Quick apply
Intégrateur de solutions principal – Solutions de soutien
Ricoh —Quebec City, QC
- Full-time
- Bilingual
- English
- Microsoft Office
Product Manager - Croissance et expérience produit
Botpress Technologies Inc. —Quebec City, QC
- Full-time
- Analysis skills
- Product management
- APIs
- Dental care
- Vision care
Quick apply

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IT Infrastructure and Support Manager
TRIGO Global Quality Solutions —Pickering, ON
This hands-on leadership role merges regional IT strategy with daily system administration, infrastructure engineering, and senior-level support to ensure the…
$140,000–$180,000 a year
Quick apply
Manager, Telecom Services and Operations
Lifemark Health Group —North York, ON
Develop project plans, governance, stakeholder communications, risk mitigation strategies, and operational readiness plans for telecom-related initiatives.
$65,000–$85,000 a year
Quick apply
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helpdesk manager jobs near quebec province

Service Delivery Manager

Tata Consultancy Services -
Montréal, QC

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Job details

$90,000–$120,000 a year

Qualifications

Bilingual
French
English
Change management
ITIL
Customer relationship management
Financial services
Communication skills

Full job description

Inclusion without Exception:

Tata Consultancy Services (TCS) is an equal opportunity employer, and embraces diversity in race, nationality, ethnicity, gender, age, physical ability, neurodiversity, and sexual orientation, to create a workforce that reflects the societies we operate in. Our continued commitment to Culture and Diversity is reflected in our people stories across our workforce and implemented through equitable workplace policies and processes.

About TCS

TCS is an IT services, consulting, and business solutions organization that has been partnering with many of the world’s largest businesses in their transformation journeys for over 55 years. Its consulting-led, cognitive-powered portfolio of business, technology, and engineering services and solutions is delivered through its unique Location Independent Agile™ delivery model, recognized as a benchmark of excellence in software development. A part of the Tata group, India's largest multinational business group, TCS operates in 55 countries and employs over 607,000 highly skilled individuals, including more than 10,000 in Canada. The company generated consolidated revenues of US $ 30 billion in the fiscal year ended March 31, 2025, and is listed on the BSE and the NSE in India. TCS' proactive stance on climate change and award-winning work with communities across the world have earned it a place in leading sustainability indices such as the MSCI Global Sustainability Index and the FTSE4Good Emerging Index.

Required Skill Set

Required Skills:

Bilingual (English and French) Strong background in IT Cloud operations and governance.
Experience handling onsite offshore delivery models and managing distributed teams.
Excellent interpersonal and communication skills Strong understanding of ITIL processes (Incident, Problem, Change, and Service Request Management).
Proven ability to manage complex service environments with multiple stakeholders and vendors.
Experience in customer relationship management and managing service escal ations effectively.
Ability to track and report service performance metrics, and drive service improvement plans.
Experience in Banking, Financial Services and Insurance domain (BFSI) will be a great asset.

Roles and Responsibilities:

Act as the primary point of contact for the client at the onsite location for all service delivery-related matters.
Manage end-to-end operations, including incident, change, and problem management.
Manage end-to-end Cloud Operations and lead a hybrid team (onsite and offshore) ensuring efficient collaboration, workload distribution, and performance tracking.
Ensure delivery meets contractual SLAs, KPIs, and compliance standards. Conduct regular service review meetings with stakeholders and provide reports on service performance, improvements, and risks.
Drive continuous improvement initiatives across delivery processes to enhance operational efficiency and customer experience.
Collaborate with technical leads and architects to plan and execute cloud transformation or modernization initiatives.
Manage escalation management and provide timely resolutions through proactive communication.
Prepare and present periodic reports to leadership on service metrics, team performance, and customer satisfaction.
Support resource planning, onboarding, and competency development across the team.bilingual (English and French)

French required

Salary Range Format:
Base Salary Range: 90,000 CAD/Yr – 120,000 CAD/Yr..

Hope this looks good. Please let me know if you would like us to include anything further.

Tata Consultancy Services Canada Inc. is committed to meeting the accessibility needs of all individuals in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code (OHRC). Should you require accommodation during the recruitment and selection process, please inform Human Resources.

Thank you for your interest in TCS. Candidates that meet the qualifications for this position will be contacted within a 2-week period. We invite you to continue to apply for other opportunities that match your profile.

Location

Montreal, PQ

Job Function

TECHNOLOGY

Role

Engineer

Job Id

418709

Desired Skills

Apply Now

Refine Your Search

helpdesk manager jobs in quebec province

Service Delivery Manager

Helpdesk Manager / Responsable du service d'assistance

IT Manager

IT Manager

Technical Support Representative, Tier 1

Bilingual Senior Specialist, Store Technical Support (FR/EN) / Spécialiste Senior Bilingue, Support Technique en Magasin (Français/Anglais)

Intégrateur de solutions principal – Solutions de soutien

Product Manager - Croissance et expérience produit

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