Quebec Province It service manager Jobs – 14 Openings This Week

IT Service Management - Team Leader
BNP Paribas —Montréal, QC
- Full-time
- Hybrid work
- English
- Databases
- Flexible schedule
Manager, IT Service Operations
Bombardier —Dorval, QC
- Hybrid work
- Bilingual
- English
- Bachelor's
- Dental care
- Employee assistance program
8d
IT Service Desk Manager, Canada
Thales —Montréal, QC
- $115,000–$138,000 a year
- Full-time
- Bilingual
- Computer science
- Microsoft Outlook
- Designated paid holidays
- Disability insurance
Director, Global Service Delivery & FinOps (IT Service Management & Operations & Cloud/SaaS Financial Management)
Saputo Inc. —Saint-Laurent, QC
- $163,765–$215,000 a year
- Full-time
- Bilingual
- Computer Science
- Engineering
- Paid time off
IT - Senior Business Applications Services Manager
JAM Industries Ltd —Baie-d'urfe, QC
- Full-time
- ERP systems
- Leadership
- Wellness program
- Disability insurance
Quick apply
IT Project Manager
AtkinsRéalis —Montréal, QC
- Full-time
- Hybrid work
- Bilingual
- Management
- PMP
Supervisor - IT Operations
MacDonald Dettwiler and Associates Corp. —Sainte-Anne-de-Bellevue, QC
- Bilingual
- Customer service
- English
- Disability insurance
- Dental care
Supervisor - IT Operations
MDA —Sainte-Anne-de-Bellevue, QC
- Full-time
- Bilingual
- Customer service
- English
- Disability insurance
- Dental care
Salesforce Architect, Financial Services, Senior Manager (Bilingual FR/EN)
Pwc Canada —Montréal, QC
- $168,000–$218,000 a year
- Full-time
- Bilingual
- Salesforce
- English
CCaaS Tech Lead
Accenture —Montréal, QC
- $108,800–$220,400 a year
- Full-time
- Hybrid work
- AWS
- Bachelor's
- APIs
9d
Helpdesk Manager / Responsable du service d'assistance
Digital Days —Montréal, QC
- Full-time
- Bilingual
- Management
- Computer Science
- COVID-19 protective measures
Quick apply
11d
Customer Success Manager – Healthcare IT Solutions (Maternity Leave Replacement)
Christie Innomed —Saint-Eustache, QC
- Temporary
- Bilingual
- Azure
- English
Quick apply
3d
Team Leader, AWS infrastructure
Croesus —Laval, QC
- Full-time
- Hybrid work
- Management
- Computer Science
- DevOps
- Profit sharing
Quick apply
20h

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IT Service Management - Team Leader

BNP Paribas -
Montréal, QC

Apply Now

Job details

Full-time

Qualifications

ITIL Certification
English
Databases
ServiceNow

Full job description

In a changing world, unprecedented challenges require unmatched talent. Join one of Montreal's Top Employers in 2024. We are a dynamic and growing organization having its main establishment located in downtown Montreal and part of a leading international banking institution fully committed to building a more sustainable future. Note that the position may be in the Canadian Branch of BNP Paribas or in one of its subsidiaries based in Montreal.

The position at a glance

The ITSM Team Lead has broad responsibilities for the deployment of ITSM related process and services

In detail

Plans, manages and evaluates team activities in order to accomplish department objectives.

Ensures quality and on-time delivery of all activities under team purview.

Participates in budget exercises and can identify and highlight opportunities for cost reduction.

Identifies, deploys and monitors intelligent controls related to ITSM core functions.

Competently represents team services as related to audit and regulatory requirements – defends and provide evidence when appropriate.

Attends audit and compliance reviews, ensuring the team remains compliant with bank standards.

Develops action plans to address any non-compliance.

Participates with regional counterparts and CIB Global to ensure consistency and alignment of ITSM processes, becoming a recognized and valued contributor on global policies and processes.

Responsible for BAU activities and operational procedures related to the BNP Change Audit process.

Maintain continuous delivery of service through hiring and training of new staff.

Ability to review the work of subordinates, providing constructive feedback and empowering them to work autonomously to realize their potential

The strengths and skills that will help you succeed

5+ years of exposure to components of IT Change / Incident / Problem / Request management.

7+ years working experience within a mature ISO-certified framework (financial services field a plus).

Ability to lead a multidisciplinary team.

Clear and comprehensive understanding of ITSM modules and their inter-relationships.

ITIL Foundation Certification. (Minimum)

Higher levels certification of ITSM (a strong plus).

Ability to foster a collaborative environment and deliver consensus agreement with key IT stakeholders.

Good at organizing and managing multiple priorities and/or projects by using appropriate methodologies and tools.

Ability to write communications, procedures and implement preventive/detective controls highlighting process operation adherence or the lack of it.

Experience using ServiceNow Platform. (a strong plus)

Remediate process deficiencies in a formalized approach engaging with multiple parties to bring closure.

Understanding configuration management Database

Given the vast majority of our clients, both internal and external, are based outside of Quebec and Canada, specific language requirements may apply. Knowledge of English is required

What’s in it for you

In addition to competitive compensation, we offer flexible benefits including a family and spouse insurance program, a defined contribution pension plan and paid days for volunteering. Hybrid work arrangements, such as remote working up to 50% and flexible working hours are available for most positions. BNP Paribas provides excellent training and personal development programs, as well as opportunities for career development within the company and internationally.

What you need to know

We will review candidates as they apply, so don’t wait to submit your application;
BNP Paribas is committed to accessibility and inclusion. If you need any accommodation during the recruitment process, you can contact accessibility [at] us.bnpparibas (dot) com
You must be legally eligible to work in the Greater Montreal area and, if applicable, hold a valid work or study permit. Physical presence in BNP Paribas’ office(s) is an essential function of this position;

Diversity, Equity and Inclusion (DE&I) at the heart of our commitments

At BNP Paribas all employees are on an equal footing allowing us to create a work environment that values and respects people for their talents, skills and competences.

BNP Paribas recruits, employs, trains, compensates and promotes regardless of race, religion, colour, national origin, sex, disability, age, and other protected status (Employment Equity Act and Canadian Human Right Act).

About us

BNP Paribas is the top bank in the European Union and a major international banking establishment. Present in 63 countries, with more than 180,000 employees, the bank holds key positions in several areas of banking and financial services.

BNP Paribas’ mission is to contribute to a responsible and sustainable economy by financing and advising its clients according to the highest ethical standards, while striving to respond to essential concerns in terms of the environment, regional development and social inclusion.

Since 1961, BNP Paribas has supported large Canadian companies and institutions in their business development by offering a full range of specialized financial services and investment products.

With over 1,400 employees, BNP Paribas in Canada continues to attract experts from diverse fields as well as ambitious young talent from around the world. We are proud to offer our employees a rewarding and international workplace where they can build their professional careers by honing their skills, meeting challenges and enriching their knowledge of the financial industry.

Our certifications and partnerships

Montreal’s Top Employers 2024
Canada’s Best Diversity Employers 2024
Women in Governance – Parity certified - Platinum certification
Pride at Work Canada
Rainbow Accreditation issued by Canada’s LGBT+ Chamber of Commerce (CGLCC)
Part of Les Affaires top 300 companies in Quebec
Synclusiv
Ready, Willing and Able
Autisme sans Limites
LinkedIn Top Companies 2024

Do you want to discover other BNP Paribas offers in Canada?

Click here: BNP Paribas in Canada Our job offers

** Only selected applications that meet the requirements of the role will be contacted **

Apply Now

Refine Your Search

it service manager jobs in quebec province

IT Service Management - Team Leader

Manager, IT Service Operations

IT Service Desk Manager, Canada

Director, Global Service Delivery & FinOps (IT Service Management & Operations & Cloud/SaaS Financial Management)

IT - Senior Business Applications Services Manager

IT Project Manager

Supervisor - IT Operations

Supervisor - IT Operations

Salesforce Architect, Financial Services, Senior Manager (Bilingual FR/EN)

CCaaS Tech Lead

Helpdesk Manager / Responsable du service d'assistance

Customer Success Manager – Healthcare IT Solutions (Maternity Leave Replacement)

Team Leader, AWS infrastructure

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