Position: Customer Service Representative
Location : Vaudreuil-Dorion, QC;
Status: Full-time, contract position with an expected duration of 12 to 18 months
Workplace Flexibility: Hybrid work policy (minimum of 2 days per week in the office at the designated office location)
We are currently recruiting for a Customer Service Representative to join our team! As a Customer Service Representative, you will play a pivotal role in delivering exceptional customer service by effectively communicating with clients, processing and managing orders, and ensuring timely follow-up. You will be responsible for fostering strong relationships with both customers and the sales team to drive seamless service delivery and customer satisfaction.
At Quadra, we put people first so that together, we can reimagine the possibilities.
When you join Quadra, you'll be part of a 47+ years old organization that is dedicated to its 550+ employees located in Canada and the United States. We not only offer an engaging and collaborating culture, but also a great family-oriented environment, autonomy, and flexibility. In addition, Quadra is proud to be recognized as one of the Best Managed Companies for over 21 years and certified as a Great Place to Work®.
This is a highly collaborative, fast-paced, and solution-oriented position. We are looking for someone with a positive and professional attitude who will provide dedicated and impeccable customer service. Your motivation, enthusiast, and dynamics will be an asset when you join our team as a Customer Service Representative.
What would be your main responsibilities as a Customer Service Representative?
- Accurately processing and managing customer orders in the JD Edwards system, ensuring data integrity throughout the order lifecycle
- Verifying and validating the details on purchase orders, ensuring compliance with company policies and customer agreements
- Addressing and resolving customer inquires and requests in a timely manner
- Monitoring and tracking order statuses, ensuring updates are communicated promptly and accurately to customers
- Coordinating with the logistics, operations and procurement teams to ensure alignment between customer expectations and operations capabilities
- Collaborating with sales teams to address and resolve customer issues, ensuring seamless communication between departments
- Providing product recommendations and insights to customer to enhance their purchasing decisions
- Leveraging Salesforce to track, analyze, and manage customer interactions and activities, ensuring data is up to date
- Managing account maintenance activities, ensuring records are accurate and aligned with customer needs
- Reviewing and interpreting weekly and monthly reports to identify trends, and areas of improvement
- Working in synergy with other departments fostering a collaborative environment to ensure full customer focus
What are the qualifications needed to have success in this position?
- Completed DEC in administration, business or in a related field is an asset.
- Exceptional verbal and written communication skills in French and English are necessary for candidates working in the Vaudreuil, QC office; proficiency in both languages is an asset for candidates at other locations.
- Comfortable and confident in communicating with customers via phone and email.
- Demonstrates a strong work ethic and a drive for success, with essential qualities of compassion, integrity and honesty
- Minimum of 5 years of relevant experience as a Customer Service Representative within distribution, logistics of manufacturing industries
- Industrial chemical experience or a background would be considered an asset
- Ability to work both independently and collaboratively in a team environment
- Thrives in a fast-paced environment, able to make quick decisions and under pressure
- Demonstrate excellent interpersonal, communication, and analytical skills
- Must have strong computer skills, including advance Microsoft Office suite abilities. Knowledge of Salesforce and JD Edwards will be considered as a strong asset for this role.
At Quadra, we provide an engaging and supportive culture that fosters collaboration, a family-oriented atmosphere, and a high degree of autonomy and flexibility. You’ll have the chance to be part of a professional, innovative, and fun team within a growing, people-centric organization that has earned Great Place to Work® certification. Why should you choose us?
Here’s some of the benefits you will gain:
- Competitive salary
- Comprehensive benefits package
- Employee wellness initiatives designed to enhance quality of life, including a Wellness Portfolio and virtual wellness and mental health program
- Access to virtual care/telemedicine services for you and your family, offering 24/7 physician availability
- Generous vacation, personal days and additional stat holidays!
- Helping each other and having fun are part of our core values!
- A strong company culture built on collaboration, fun and mutual support – core values that define our workplace
- A fully digital environment that embraces innovation
- Strong training programs designed to support your integration to this role
- Opportunities for advancement and professional development; a growing company that focuses on its people!
- Participate in various internal and external trainings
- Possibility of joining various company committees
- Social activities organized by the company
- Employee recognition program (years of service, merit awards, etc.)
- A stable, private, family-owned company with a strong infrastructure and foundation
- Employee assistance program (EAP)
- Employee referral program ($)
- And much more
Compensation Information: The annual base pay range for this position is reasonably expected to be $44,690 to $67,100. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as job-related knowledge, skills, education, and experience.
Base salary is only a part of the total rewards package - this role will also be eligible for a generous incentive program and benefits. Quadra’s salary ranges are benchmarked and are determined by role and level. Please note that the base pay shown qualifications, skill level, competencies, and work location.
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Quadra supports and values diversity and offer equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status and gender identity. Quadra also welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. We recognize that some people do not identify themselves as either male or female. Therefore, whenever possible, we have opted for a gender-neutral wording in a non-discriminatory spirit.
