Prestige Hotels and Resorts is looking for a Hotel Management Trainee to join our team! The Hotel Management Trainee is a full-time, hands-on working position designed to develop future hotel leaders through direct involvement in all aspects of hotel operations. This role provides structured, practical exposure to front office, housekeeping, guest services, revenue management, maintenance coordination, and people leadership. Working shoulder-to-shoulder with department leaders and reporting to the General Manager, the Hotel Management Trainee will build the operational knowledge, leadership capability, and decision-making skills required for progression into supervisory and management roles within the organization.
This position is ideal for an individual who is passionate about hospitality, eager to learn through doing, and motivated to grow into a leadership role within hotel operations.
The successful candidate must be willing to start their first placement in Smithers, BC for a duration of approximately 6 months.
Who are we?
We are more than a hotel chain. We are B.C.’s finest family-owned chain of resorts, hotels, and inns. Delivering superior guest experiences with a personal touch, hard work, and kindness is at the forefront of our company values.
Read our story at: https://www.prestigehotelsandresorts.com/about-us/our-story/
What is in it for you?
- Be a part of a company that wants to make a difference in BC communities (visit our website to read about our love for JoeAnna's House and our Go Green Program)
- Competitive annual salary based on your experience ($52,000 - $58,000 per year)
- Prestige Benefits Package
- Retirement savings contributions upon enrollment
- Restaurant and hotel discounts
Travel/Mobility Support
- Company-paid accommodations during placements
- Mileage or vehicle allowance to get to your placement location
Duties & Responsibilities
1. Guest Experience & Service Excellence
- Actively support front desk and guest services operations to ensure all guests receive a high level of service and a consistently positive experience.
- Engage directly with guests, address concerns, and assist with service recovery in alignment with company standards.
- Model a service-first attitude and support the development of strong guest relations practices across departments.
2. Front Office & Reservations Operations
- Participate in daily front desk operations, including check-in/check-out reservations, group blocks, team bookings, tour bookings and billing processes.
- Support oversight of reservations, group bookings, proposals, and revenue-related tasks as directed.
- Maintain a well-organized front desk and back-office environment.
3. Housekeeping & Rooms Division Exposure
- Work closely with housekeeping leadership to learn room operations, inspections, quality assurance, and productivity standards.
- Coordinate with housekeeping and maintenance teams to ensure room readiness, cleanliness, and availability.
- Gain exposure to cost controls, scheduling considerations, and operational planning within the rooms division.
4. Leadership Development & Staff Supervision
- Provide day-to-day support and supervision to front-line team members as assigned.
- Cover management or duty manager shifts when required.
- Participate in staff coaching, on-the-job training, and performance feedback discussions.
- Learn effective leadership practices through direct observation and guided experience.
5. Training, Recruitment & Team Engagement
- Assist with onboarding and training of guest services and operational staff.
- Support recruitment activities, including interviews and new hire orientation, as directed by management.
- Participate in regular departmental and management meetings to understand communication, accountability, and team alignment.
6. Financial & Administrative Exposure
- Assist with administrative functions including scheduling support, supply ordering, and basic accounts receivable processes such as invoicing and collections.
- Gain exposure to revenue management principles, budgeting considerations, and cost control practices.
- Learn how operational decisions impact financial performance.
7. Safety, Compliance & Operational Standards
- Support compliance with workplace safety requirements, including WorkSafeBC standards and internal policies.
- Participate in maintaining a safe, organized, and professional work environment.
- Learn and follow all company policies, procedures, and brand standards.
8. Cross Departmental Collaboration
- Liaise with housekeeping, maintenance, food & beverage, and other departments to support seamless hotel operations.
- Develop an understanding of how departments work together to deliver a complete guest experience.
9. Other Duties
- Complete additional tasks and projects assigned by the General Manager to support operational learning and development.
What does an ideal candidate look like?
- Post-secondary education in Hotel, Hospitality, or Business Management is an asset.
- Previous hotel or customer service experience preferred; supervisory experience is an asset.
- Strong communication, organizational, and interpersonal skills.
- Positive attitude with a willingness to learn and take initiative.
- Ability to manage multiple tasks and adapt in a fast-paced environment.
- Strong attention to detail and commitment to service excellence.
- Proficient in Microsoft Office and willingness to learn property management systems.
- Must be legally entitled to work in Canada.
Career Development Focus
This role is structured as a developmental pathway, with the intent of preparing the Hotel Management Trainee for future supervisory or management opportunities with Prestige Hotels & Resorts. Performance, engagement, and demonstrated leadership capability will guide progression opportunities within the organization.
Pay: $52,000.00-$58,000.00 per year
Benefits:
- Dental care
- Discounted or free food
- Extended health care
Work Location: In person
