Rama, On Service greeter Jobs – 1 Openings This Week

Internal Service Advisor
Orillia Chevrolet Buick GMC Ltd —Orillia, ON
- $45,000–$65,000 a year
- Full-time
- Customer service
- High school diploma or GED
- Cashiering
- Store discount
- Dental care
Quick apply

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Internal Service Advisor

Orillia Chevrolet Buick GMC Ltd
Orillia, ON

Quick apply

Job details

Full-time
$45,000–$65,000 a year

Qualifications

Sales support
Customer service
Client inquiry handling
Post-secondary education
Complaint handling
High school diploma or GED
Cashiering
Continuous improvement
Driving
Client services
Quality Control
Sales orientation
Customer service orientation
Organizational skills
Front desk
Cleaning
Stocking
Work order management
Guest issue resolution
Client interaction
Team coordination
Driving Licence

Full job description

Purpose/Summary of Position:

This role is responsible for providing a consistently exceptional customer experience, following

established processes and procedures for their role and achieving targeted goals and objectives. This

role is also responsible for ongoing collaboration with fellow team members; driving sales and

improving efficiencies whenever possible.

The Internal Service Advisor is responsible for providing service and information to both internal and

external customers in order to ensure satisfaction and understanding of the repair process. The position is

also responsible for handling customer inquiries and complaints in a timely and efficient manner.

Key Attributes & Expectations:

Our people understand that customers have a choice in where they purchase and service their vehicles

and therefore demonstrate a commitment to delivering unparalleled service to show our customers real

value for their hard-earned money. As an excellent communicator with strong organizational skills, you

love working directly with both customers & co-workers, businesspeople and people-people.

Skills Profile:

 Energized by challenges; driven to improve efficiencies, learn and grow

 Proactive self-starter with a desire for accountability

 Passion for delivering a consistently exceptional customer experience

 Operates with the highest level of integrity

 Exceptional initiative, high energy and positive attitude

 Process driven with impeccable organization and prioritization abilities

 Exceptional problem solving and conflict resolution skills

 Impeccable follow-through and commitment to building and cultivating relationships

 Establish excellent “One Dealership” relationships with other departments to help deliver on our

customer promise

Key Accountabilities & Objectives:

 Handle and process all internal work orders

 Sublet coordination

 Manage the Internal IRECON process and work alongside Tower Operator to ensure vehicles in

the queue are getting into the shop

 Backup advisor support/greeter for Service Department as required

 Maintain a high Customer Service Experience index score

 Respond to customer complaints, following established concern resolution processes

 Assist fellow team members when required

 Communicate escalated customer concerns to appropriate manager when required

 Provide feedback to management and maintain open communication on concerns, suggestions,

requirements etc.

 Attend sales/service meetings as required

 Collaborating with the Used Car Sales Manager to ensure each used unit is retail ready

including arranging for vehicle safety checks; dispatching work to detail or sublet; quoting safety

work; dispatching work to Technician(s) following appropriate turnaround times

 Review reconditioning estimates and consult with technician & UCM on required vs.

recommended repairs for vehicle reconditioning

 Run reports as required

 Checking vehicles being delivered for quality assurance

 Pick Up/Drop Off service

 Ad Hoc requests and errands for Service

 Moving vehicles off Service Lot into designated compounds

 Service Support in drive thru from 8am -10am assisting with jockeying of vehicles etc.

 Re-Stocking office supplies in drive thru

 Drive Thru organization and cleanliness

 Back Up for Cashier & BDC support when needed

 Additional administrative duties as needed

Special Requirements:

 Valid driver’s license

 Minimum High School Diploma

 Post Secondary Education Preferred

Pay: $45,000.00-$65,000.00 per year

Benefits:

Dental care
Employee assistance program
Extended health care
Life insurance
Paid time off
Store discount

Work Location: In person

Quick apply

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Internal Service Advisor

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