Who We Are
For more than 130 years, The Salvation Army has served people in need in communities across Canada and Bermuda. Building on our roots as a world-wide Christian church, each year we help more than 2 million people, providing necessities such as food, clothing and shelter. In addition, we support people experiencing unemployment, addiction and family challenges. We continually adapt and innovate to meet emerging needs and live out our mission, vision and values of hope, service, dignity and stewardship. As a faith- and values-based organization, we hire and serve people of all backgrounds and walks of life - there is a place for everyone to belong here.
Mission Statement
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.
Job Description:
POSITION PURPOSE SUMMARY:
The Youth Care Worker provides supervision of residents and maintains the safety and security of the facility
and everyone living in it. They support the team and ensure operations are efficient, safe, and secure. The
Youth Care Worker shall ensure residents safety while interacting in a positive, supportive manner. They
will be involved with youth in the establishment and maintenance of a therapeutic relationship and the care
plan process with the goal of facilitating the youth’s return to a community setting.
ACCOUNTABILITIES:
1. Resident Care and Support:
Actively supervises residents in the facility and in the community as required in a lawful, safe, and
expedient manner.
Monitors the activities of the youth and maintain availability for personal, practical, and moral
support.
Develops and maintains a strong therapeutic relationship with youth that facilitates effective
intervention.
The Salvation Army – Canada and Bermuda Territory
Job Description
2
Plans, implements, monitors, and participates in group activities, including life-skills training
modules and social recreational programming.
Engages in all aspects of programming including sports and recreational activities (eg. Swimming,
basketball, soccer, hiking, cleaning, crafts, etc.)
Utilizes the environment (milieu) in assessing, teaching, and supporting residents around issues
such as problem-solving and conflict resolution.
Adopts age-appropriate “parental role” with the youth in the areas of basic daily living skills and
routines, a supportive and encouraging attitude, and proper limit setting.
Participates in development and implementation of case plans.
Reports to Caseworker client progress, changes and/or regression in the client’s status.
Completes duties, reports, and logs as per shift description.
Deals with interpersonal relationships within Gemma House in a therapeutic manner.
Refers clients to outside resources and counseling when needed. Encourages residents to develop
family and community-based support networks, in conjunction with the Case Management
Supervisor, which may continue to be accessed upon discharge from Gemma House.
Follows policies and procedures of Gemma House, The Salvation Army, and the Ministry of Children,
Community and Social Services.
2. Health & Safety:
Assumes delegated responsibility for the facility when assigned.
Maintains the safety and security needs of the residents through engagement, supervision, and
monitoring.
Deals with serious incidents and crisis in a safe and therapeutic manner. Communicate and
enforce facility rules while maintaining discipline and safety.
Supervises the delivery of medication and ensures residents are provided with appropriate medical
attention as required.
Maintains a high level of client care and completes duties in the facility such as housekeeping,
preparing and serving meals, cleanliness of vehicles, etc.
Participates as an active member of the Joint Health & Safety Committee.
3. Communication and Reporting:
Completes all documentation in regard to client safety, incident reports, fire safety and other
serious incidents.
Documents daily events, progress towards goals, and any significant occurrences.
Maintains strictest confidentiality regarding the residents, their issues, and their concerns.
4. Team Participation
Participates in all team meetings.
Presents concerns, questions, and issues in prescribed forums
Works co-operatively as a team member and provides a co-ordinated and consistent approach to
residents.
Provides input into decisions regarding admissions and discharges from the program.
Participates as required in the evaluation and goal-setting processes of the organization.
Other related duties as assigned.
CRITICAL RELATIONSHIP MANAGEMENT
Governance Boards and Councils: None
Internal:
Program Director
Case Management Supervisor – Gemma House
Residents
The Salvation Army – Canada and Bermuda Territory
Job Description
3
Staff
External:
Ministry of Social Services
Community Partners
Schools, Health Professionals
MANAGERIAL/TECHNICAL LEADERSHIP RESPONSIBILITY:
Reports directly to: Program Director.
Direct reports for this position: None.
FINANCIAL AND MATERIALS MANAGEMENT:
Responsible for the safekeeping of materials and equipment for own use.
Does not process any financial transactions
WORKING CONDITIONS
Work setting is at Gemma House which is a Residential group home.
Regular travel to and from scheduled and unscheduled appointments (20% travel). Travel with
youth to participate in programming.
Some unscheduled overtime maybe associated with this position.
Works rotational shifts.
The incumbent will/may work under the following disagreeable conditions:
o dealing with angry and highly emotional residents and their families. May encounter verbal
abuse.
o May be required to perform emergency physical restraints on residents who present a risk of
harm to themselves or others.
o May involve bending, stretching, reaching, and climbing
o Minimal opportunities for rest breaks may occur during the shift.
o Driving program van/vehicle under stressful and less than ideal circumstances.
o May involve sitting, standing, walking for long periods of time.
o Exposure to both hot and cold outdoor environments when doing programming with youth.
o Ability to lift up to 20 pounds
The above responsibilities must be performed in keeping with The Salvation Army’s Mission, Vision and
Values, in a professional manner, upholding our code of conduct.
EDUCATION AND EXPERIENCE QUALIFICATIONS:
Education, Qualifications and Certifications:
Completion of a formal post-secondary/college diploma program of 2 academic years in Social
Service Work, and/or Childcare.
CPR First Aid (C)Non-Violent Crisis Intervention Certicate or willingness to obtain.
Therapeutic Crisis Intervention (TCI) Certificate – training will be provided if necessary
Current Drivers licence and driving abstract
ASIST
Food Handling Certificate
Alternative combinations of education and experience may be considered.
Experience and Skilled Knowledge Requirements
More than 1 year of prior related experience in a residential setting working with marginalized
clientele.
The Salvation Army – Canada and Bermuda Territory
Job Description
4
Experience working with youth is preferred.
Demonstrated understanding of the Behaviour Based Model
Develop an understanding and support for the mission and purpose of The Salvation Army in Canada
and its implications as related to position responsibilities.
Demonstrated experience with Microsoft Office, internet, and keyboarding
Skills and Capabilities:
Strong sense of integrity and confidentiality with professional ethics and a balanced sense of
fairness and flexibility.
Strong understanding of professional boundaries when working with a vulnerable population.
Strong listening, written, and verbal communication skills – clear and simple to understand.
Able to proactively recognize potential risks, conflicts, and issues, respond with solutions and
coaching.
Attention to detail, problem solving, and analytical skills.
Patience and ability to deescalate situations.
Ability to coach and provide constructive feedback.
Ability to make decisions within established framework while understanding the impact decisions
will have on programming as well as programs around them.
Ability and willingness to respect, promote, and support the mission, vision, and values of TSA and
develop an understanding of the purpose of the Salvation Army in Canada and its implication as
related to position responsibilities.
Ability to organize and prioritize multiple tasks in a fast-paced environment.
Strong interpersonal and motivational skills.
Demonstrates effective interpersonal and communication skills and the ability to deal with internal
and external contacts at all levels of the organization in a professional manner.
Ability to develop and maintain a team environment; work cooperatively and effectively with others
to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
Demonstrated ability to take initiative, be reliable, and operate in an environment of accountability.
Understands the dynamics of resident’s behaviour with the ability to assess their needs and risks.
Ability to demonstrate understanding of and empathy toward cultural differences.
Compensation:
The target hiring range for this position is $21.96 to $27.45 with a maximum of $32.94.
Placement in the salary range will be based on factors such as market conditions, internal equity, and candidate experience, skills, and qualifications relevant to the role.
The Salvation Army will provide reasonable accommodation upon request. Please email [email protected] if you have a need for any accommodation and we will be pleased to discuss this with you.
