remote application support remote Jobs – 93 Openings This Week

Service Desk Analyst, Night Shift.
ISG Search Inc —Remote
- Full-time
- Remote
- Microsoft Outlook
- Windows
- Microsoft Office
Quick apply
8d
Remote Technical Support Representative - Work from Home (Canada)
Teleperformance —Prince Edward Island
- $19.50 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick apply
2d
IT Support Technician L2
Tangerine Technology —Parksville, BC
- $85,000–$95,000 a year
- Full-time
- Hybrid work
- Azure
- Microsoft Office
- Travel
- Disability insurance
- Dental care
Quick apply
Remote Technical Support Representative - Work from Home (Canada)
Teleperformance —New Brunswick
- $19.50 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick apply
2d
Remote Technical Support Representative - Work from Home (Canada)
Teleperformance —Saskatchewan
- $19.50 an hour
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Work from home
Quick apply
2d
Bilingual L2 IT Helpdesk Agent
Fusion BPO Services —Montréal, QC
- From $18 an hour
- Weekends as needed
- Remote
- Bilingual
- Azure
- Sales
Quick apply
7d
Software Support Specialist
Explorer Software Group —Remote
- $58,000–$70,000 a year
- Full-time
- Remote
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Mileage reimbursement
- Disability insurance
Quick apply
Help Desk Engineer - Remote Canada Only
Blue Mantis —Remote
- $25–$28 an hour
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Quick apply
13d
Application Support Specialist
Anovia —Remote
- $44,000–$52,000 a year
- Full-time
- Remote
- Computer Science
- English
- Databases
Associate, Customer & Product Support
AlphaSense —Remote
- $60,000–$75,000 a year
- Remote
- Communication skills
- Time management
Technical Support Specialist (HOURS: 8am-5pm PST)
GoCanvas —Remote
- $49,000–$58,000 a year
- Full-time
- Remote
- Customer service
- Research
- Organizational skills
- Dental care
- Paid time off
Quick apply
Customer Support Specialist
Practice Better —Remote
- $55,000–$65,000 a year
- Full-time
- Remote
- Communication skills
- Dental care
- Vision care
Technical Support Specialist
Mozilla —Remote
- $57,000–$67,000 a year
- Full-time
- Remote
- Software troubleshooting
- CAD
- Linux
- Disability insurance
- Dental care
1d
Technical Support Representative
Foundant Technologies Inc. —Remote
- Full-time
- Remote
- Engineering
- Analysis skills
- Bachelor's
- Paid time off
Customer Support Analyst, Tier 1
Agfa —Toronto, ON
- Remote
- Oracle
- Computer Science
- Customer service
5d
Customer Support (Pacific Time)
Circle.so —Remote
- $45,000–$60,000 a year
- Full-time
- Remote
- English
- APIs
- Communication skills
- Paid time off
13d
Customer Support Specialist
Rooof —Victoria, BC
- $50,000–$55,000 a year
- Full-time
- Remote
- Google Suite
- No university degree
- Communication skills
- Dental care
- Paid time off
Quick apply
9d
Technical and Customer Experience Advisor - Work From Home - Canada
Transcom —Remote
- From $19.50 an hour
- Overtime
- Remote
- Sales
- English
- High school diploma or GED
- Dental care
- Work from home
12d
Clinical Service Desk- Helpdesk Senior Representative-Remote-Halifax
NTT Ltd —Halifax, NS
- Weekends as needed
- Remote
- Travel
7d
System Operations Support Specialist
P&P Optica —Waterloo, ON
- $90,000–$100,000 a year
- Weekends as needed
- Hybrid work
- AWS
- Machine learning
- Travel
- Dental care
- Work from home

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application support remote jobs near remote

Service Desk Analyst, Night Shift.

ISG Search Inc -
Remote

Quick apply

Job details

Full-time | Contract
8 days ago

Qualifications

TCP
ITIL Certification
Microsoft Outlook
Microsoft Exchange
Windows
Microsoft Office
Computer networking
Customer support
TCP/IP
Root cause analysis
Hospital experience
Active Directory
VPN

Full job description

Duration:

6 month contract with potential for extension.

The role:

This is a customer service focused position that requires an individual to work independently as well as part of a team to support the organizations defined service expectations. The primary accountability for this role is to answer, log and resolve requests placed to the IT Service Desk in an efficient, timely and courteous manner primarily via phone, voicemail and e-mail.

Responsibilities:

Answer calls for IT Service and Support primarily via phone, voicemail and e-mail;
Act as the first point of contact for all offered IT Services, such as application, hardware, PC and telecom related requests for IT service and support;
Analyze, diagnose and resolve calls in an efficient and effective manner leveraging available tools (Bomgar, KACE, knowledge base and other sources of documentation);
Transfer and escalate incidents and requests to the appropriate 2nd/3rd level support resources, following up with ticket owners to ensure effective resolution in a timely manner;
Record, categorize and log Incidents and Requests for service using the IT Service Management tool;
Provision, change and de-provision user accounts in accordance with corporate policies and procedures;
Actively seek opportunities for service improvement, recognizing the needs and expectations of our clients;
Provide knowledge transfer and mentoring of other team members when required;

Must Have:

Ability to work independently from 11pm - 7am in a remote capacity.
ITIL Foundations certification preferred
Microsoft certifications an asset
Experience in a health related field is an asset
2+ years' experience in providing customer support with a high level of professionalism preferred.
Direct hospital or healthcare experience an asset
Strong client computing experience e.g. desktops, laptops, printers, mobile devices (Blackberry/iPhone etc.), multifunction devices, desktop phones, voicemail;
Solid skills in supporting common end user applications including Windows 7, Windows 10, Microsoft Office, Internet Explorer, Outlook etc.;
Strong troubleshooting skills with focus on root cause analysis;
Experience with tools and technologies such as Dell KACE, Bomgar, BES, Active Directory, Microsoft Exchange;
Knowledge of networking technologies such as VPN, TCP/IP, and wireless;
Experience with IT Service Management tools such as FrontRange ITSM;
Strong verbal and written communications; must be able to communicate with individuals with all levels of technical and non-technical skills;
Advanced technical troubleshooting and multitasking skills

Quick apply

Refine Your Search

application support remote jobs in remote

Service Desk Analyst, Night Shift.

Remote Technical Support Representative - Work from Home (Canada)

IT Support Technician L2

Remote Technical Support Representative - Work from Home (Canada)

Remote Technical Support Representative - Work from Home (Canada)

Bilingual L2 IT Helpdesk Agent

Software Support Specialist

Help Desk Engineer - Remote Canada Only

Application Support Specialist

Associate, Customer & Product Support

Technical Support Specialist (HOURS: 8am-5pm PST)

Customer Support Specialist

Technical Support Specialist

Technical Support Representative

Customer Support Analyst, Tier 1

Customer Support (Pacific Time)

Customer Support Specialist

Technical and Customer Experience Advisor - Work From Home - Canada

Clinical Service Desk- Helpdesk Senior Representative-Remote-Halifax

System Operations Support Specialist

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