Remote Application support remote Jobs – 116 Openings This Week

Remote Client Services Analyst
QHR Technologies Inc —Toronto, ON
- $45,000 a year
- Full-time
- Remote
- Salesforce
- Mentoring
- Typing
Quick apply
18h
Application Support Specialist
St. John Ambulance —Gloucester, ON
- $65,000–$72,000 a year
- Overtime
- Hybrid work
- CRM software
- Computer Science
- Writing skills
- Disability insurance
- Dental care
Quick apply
Product Support Specialist (Remote in Western Canada)
Multiview Corporation —Vancouver, BC
- $55,000 a year
- Full-time
- Remote
- Microsoft Office
- Analysis skills
- Presentation skills
- Dental care
- Paid time off
Quick apply
Client Support Specialist
Foundant Technologies Inc. —Remote
- Full-time
- Remote
- Continuous improvement
- Communication skills
- Paid time off
4d
Customer Support Specialist I
Loopio Inc. —Vancouver, BC
- $55,000–$60,000 a year
- Full-time
- Remote
- Organizational skills
- Computer skills
- Communication skills
2d
Service Centre Specialist
CareRx —Toronto, ON
- $41,000–$50,000 a year
- On call
- Remote
- Microsoft Outlook
- Salesforce
- Research
- Dental care
Quick apply
3h
Technical Support Analyst (Remote - Canada)
Kinetic Software —Ottawa, ON
- Up to $70,000 a year
- Remote
- Azure
- Salesforce
- SQL
- Designated paid holidays
- Disability insurance
(Remote) Technical Consultant
Harris Computer Systems —Toronto, ON
- $75,000–$85,000 a year
- Full-time
- Remote
- Computer science
- Computer Science
- Research
- Dental care
- Vision care
7d
Senior Application Support Engineer (Remote Ontario)
Smile Digital Health —Toronto, ON
- $85,000–$110,000 a year
- Full-time
- Remote
- Computer Science
- Engineering
- Analysis skills
- Paid time off
- Employee assistance program
Customer Technical Support Specialist
EXA Software, Inc. (subsidiary of EXA Capital, Inc.) —Toronto, ON
- Full-time
- Remote
- Microsoft Access
- Writing skills
- Microsoft Office
9d
Customer Support Specialist
Autovista Group —Remote
- $20–$24 an hour
- 8 hour shift
- Remote
- Computer science
- Computer Science
- Salesforce
Dental Software Technical Support
ClearDent —Burnaby, BC
- $42,500–$49,500 a year
- Full-time
- Salesforce
- English
- Windows
- Profit sharing
- Wellness program
Quick apply
6d
Intermediate Client Support Technician
PC Corp Inc. —Edmonton, AB
- $60,000–$64,000 a year
- Full-time
- Hybrid work
- Customer service
- English
- Windows
- Wellness program
- Commuter benefits
Quick apply
Bilingual Customer Traveling Trainer
Reynolds and Reynolds —Montréal, QC
- From $55,000 a year
- Full-time
- English
- Driving
- Travel
- Disability insurance
- Dental care
Quick apply
10d
Soutien technique – Service client bilingue / Tech Support – Bilingual Customer Service (Remote)
Alorica —Hamilton, ON
- Up to $19.35 an hour
- Full-time
- Remote
- Microsoft Word
- English
- High school diploma or GED
- Store discount
- Paid time off
Quick apply
3d
Bilingual Customer Traveling Trainer
Reynolds and Reynolds —Quebec City, QC
- From $55,000 a year
- Full-time
- Travel
- Organizational skills
- In-person
- Disability insurance
- Dental care
Quick apply
10d
Jr. IT Support Specialist
Watson Gloves —Burnaby, BC
- $53,000–$63,000 a year
- Full-time
- Maintenance
- Windows
- Computer networking
- Paid time off
13d
IT Service Delivery Analyst
Canadian Nuclear Laboratories —Chalk River, ON
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Paid time off
Web Hosting Support Agent
Palomino Inc. —Hamilton, ON
- $60,000–$90,000 a year
- Full-time
- Windows
- Linux
- Communication skills
- Dental care
- Paid time off
Quick apply
Clinical Service Desk Associate (Remote)
NTT Ltd —Halifax, NS
- $40,536–$63,503 a year
- Overtime
- Remote
- English
- High school diploma or GED
- Travel
- Dental care
- Employee assistance program
8d

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application support remote jobs near remote

Remote Client Services Analyst

QHR Technologies Inc -
Toronto, ON

Quick apply

Job details

Full-time
$45,000 a year
18 hours ago

Qualifications

Live chat
Computer operation
Salesforce Platform
Salesforce
Process improvement
Client services
Mentoring
Customer service orientation
Typing
Client interaction
Help desk

Full job description

Love helping people, solving problems, and working in a fast-paced environment? As a Client Services Analyst (CSA), you will provide remote application support to our clients via email and phone support. You will also appropriately route general questions or concerns about sales opportunities, software licensing and user management. The position offers highly motivated self-starters, an opportunity to work on products that improve Canadian healthcare.

Essential Functions:

Actively contribute to achieving departmental service levels and corporate goals by being a positive member of the Client Services team and demonstrating our CORE values (Care, Ownership, Respect, and Excellence). This may include direction or assignment of work under the Client Services Department scope of work tasks. This could be from various channels including but not limited to calls, faxes, emails, voice mails, chat, social media or cases of any and all skill set as required to achieve both Service Level targets and Client Satisfaction.
Review outstanding cases to ensure that Service Level Agreement (SLA) requirements are met.
Take ownership of calls and case volumes in Client Services queues to monitor for trends and suggest solutions.
Clarify customer's concerns or issues and take appropriate action to respond to cases in Salesforce CRM prior to escalation to the Quality Assurance team, Team Leads or another department as necessary.
Provide shadowing / training both internally to new staff and externally to customers.
Participation as business needs arise in the scheduled rotation of the After-Hours Client Services phone to ensure that Service Level Agreements are met.
Provide support services for acquisition products and communicate with external contractors as and when required.
Demonstrate Case Close rate > or = average of within acceptable variance of CSA’s with similar skill sets.
Achieve 90% or greater quality scores on spot checks (Matrix TBD).
- schedule adherence to start and end times, lunch and breaks with professional communication regarding matters of attendance.
Be accountable for any assignment of work given by the Quality Assurance Team or Client Services Leadership team.

Additional duties and expectations:

Promote QHR’s “Blue Culture” framework to foster a collaborative, positive and efficient workplace,
Contribute to the organization’s positive image both internally and externally,
Perform other duties consistent with the position, as reasonably directed by your manager.

Core Competencies:

Utilize documented escalation processes when needing assistance and or guidance regarding knowledge, client escalations and workflow direction.
Provide peer mentoring to team members by adhering to departmental workflow and new technologies.
Demonstrates self-awareness and emotional regulation, maintaining professionalism and focus while effectively fulfilling job responsibilities, even in challenging situations.
Maintain professional image at work both internally and externally with colleagues and clients alike through written and video communication as needed.
Integrity - Maintain steady performance and anchor decisions aligned with organizational values.
Escalate any major departmental issues to a Team Lead. Gather essential facts and recommend/take next steps.
Demonstrate leadership and mastery of your skill set(s).
Be willing to go above and beyond to assist a client and the organization.
Adaptability - adapt and navigate change with a can-do attitude.
Fortitude - Does not shy away and advocates the handling of “big” issues. Tackles challenges.
Demonstrating technical skills related to installs and troubleshooting of software.
Have ability to come up with creative solutions to meet new client demands and workflows.
Confidentiality - proven ability to maintain confidential inter-departmental information.
Provide feedback to leadership inbox with ideas on process improvement.

Qualifications:

Intermediate computing skills
Demonstrated experience working in a service-oriented position
Demonstrated experience working in a fast-paced environment
Pleasant and professional demeanor on the telephone
Completion of a MOA or MDOA program is considered an asset
Ability to type a minimum of 40 w.p.m.
Ability to work any shift during established hours of operation (current and future)

Compensation and Logistics:

Base salary of $45,000.00 annually
Full-time, permanent
This is a remote/work-from-home position
No travel required

Quick apply

Refine Your Search

application support remote jobs in remote

Remote Client Services Analyst

Application Support Specialist

Product Support Specialist (Remote in Western Canada)

Client Support Specialist

Customer Support Specialist I

Service Centre Specialist

Technical Support Analyst (Remote - Canada)

(Remote) Technical Consultant

Senior Application Support Engineer (Remote Ontario)

Customer Technical Support Specialist

Customer Support Specialist

Dental Software Technical Support

Intermediate Client Support Technician

Bilingual Customer Traveling Trainer

Soutien technique – Service client bilingue / Tech Support – Bilingual Customer Service (Remote)

Bilingual Customer Traveling Trainer

Jr. IT Support Specialist

IT Service Delivery Analyst

Web Hosting Support Agent

Clinical Service Desk Associate (Remote)

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