Remote Microsoft technical support agent Jobs – 74 Openings This Week

Technical Support Agent, L1
SIR solutions —Montréal, QC
- Remote
- Bilingual
- Microsoft Word
- CRM software
Quick apply
9d
Associate Support Engineer, AI Software Lab
Qualcomm —Markham, ON
- $27.57–$41.35 an hour
- Customer service
- Windows
- Microsoft Office
HelpDesk Supervisor
University of Toronto —Toronto, ON
- $91,677–$117,242 a year
- Full-time
- Remote
- PMP
- Windows
- Presentation skills
2d
Support Engineer
Mintlify —Vancouver, BC
- $120,000–$140,000 a year
- Full-time
- Remote
- Engineering
- Communication skills
- Paid time off
Insurance Advisor, Personal Lines
Mennonite Mutual Insurance —Grande Prairie, AB
- Full-time
- Hybrid work
- Microsoft Outlook
- Customer service
- Windows
- Disability insurance
- Dental care
Quick apply
Network Administrator (Jump Host and SONic)
Kyndryl —Remote
- Contract
- Remote
- Computer science
- Computer Science
- Bachelor's
Quick apply
13d
Network Administrator (RDL and SONic)
Kyndryl —Remote
- Contract
- Remote
- Computer science
- Computer Science
- Laboratory experience
Quick apply
13d
HVAC Sales Representative
ONTOR LIMITED —Alberta
- $60,000–$70,000 a year
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Disability insurance
- Dental care
Quick apply
11d
Renewal Sales Representative
MCI Careers —Sydney, NS
- $16.75 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Designated paid holidays
- Life insurance
Renewal Sales Representative
The Sydney Call Centre —Sydney, NS
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Designated paid holidays
- Life insurance
Customer Service Agent
MCI Careers —Sydney, NS
- $16.75 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Designated paid holidays
- Life insurance
Customer Service Agent
The Sydney Call Centre —Sydney, NS
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Designated paid holidays
- Life insurance
Analyst, Business Information Security (BIS), Deloitte Global Technology
Deloitte —Toronto, ON
- $69,000–$114,000 a year
- Remote
- Recruiting
- Software development
- Agile
10d
Senior IT Application Specialist
Geotab —Oakville, ON
- $104,400–$135,700 a year
- Full-time
- Hybrid work
- Azure
- Computer Science
- Engineering
- Dental care
12d
Manager, Business Information Security (BIS), Deloitte Global Technology
Deloitte —Toronto, ON
- $85,000–$156,000 a year
- Remote
- Azure
- Management
- AWS
9d
ThreatLocker Specialist
Celestica —Toronto, ON
- $89,355–$124,779 a year
- Remote
- Azure
- CAD
- Windows
Group Intermediate Underwriter
Manulife —Remote
- $51,975–$86,625 a year
- Full-time
- Remote
- Microsoft Excel
- Sales
- Microsoft Office
- Disability insurance
- Dental care
AI Automation Developer - Software, Integrations & AI Agents - BC, Lower Mainland
Superion Inc —Surrey, BC
- Full-time
- Hybrid work
- English
- Databases
- SQL
- Dental care
Senior Manager, Web Technology | Canada | Remote
Grafana Labs —Remote
- $186,368–$223,642 a year
- Remote
- AI
Staff AI Engineer | Canada | Remote
Grafana Labs —Remote
- $186,368–$230,000 a year
- Remote
- Sales
- Databases
- JavaScript

I want to receive the latest job alerts for microsoft technical support agent in remote

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

microsoft technical support agent jobs near remote

Technical Support Agent, L1

SIR solutions -
Montréal, QC

Quick apply

Job details

9 days ago

Qualifications

Bilingual
Microsoft Word
CRM software
French
Spanish
Microsoft Excel
Microsoft Outlook
Computer Science
Call center
Post-secondary education
English
Technical support
Microsoft Office
High school diploma or GED
Computer networking
Communication skills
Time management

Full job description

Position Overview

The Technical Support Agent, L1 serves as the first point of contact for customers, providing prompt and effective solutions to technical issues. Specializing in POS systems, this role is responsible for troubleshooting problems, offering guidance, and escalating complex cases when necessary. Ensuring customer satisfaction through exceptional service, technical expertise, and strong problem-solving skills is a key aspect of this position.

Responsibilities

Technical Support & Ticket Management

Efficiently manage and prioritize incoming support tickets.
Troubleshoot and resolve technical issues related to company products and services.
Provide accurate and timely responses to customer inquiries.
Escalate complex issues to the appropriate internal teams when necessary.
Deliver immediate assistance for emergency situations.

Customer Support & Relationship Management

Handle inbound customer calls and provide clear, concise explanations of technical concepts.
Foster strong customer relationships through effective communication and problem-solving.
Demonstrate empathy and sensitivity by actively listening to customer concerns and asking relevant questions.
Follow up to ensure all customer issues are fully resolved and satisfaction is achieved.

Knowledge Management & Continuous Learning

Contribute to and maintain an up-to-date knowledge base of troubleshooting procedures and solutions.
Stay informed about product updates, features, and best practices.
Participate in regular training sessions to maintain expertise in company products and services.
Accurately document issues and resolutions using Salesforce or other CRM tools.

Requirements

Education & Experience

Post-secondary education in networking, computer science, or a related field is an asset; a high school diploma is required.
Previous experience in a technical support or call center environment preferred.
Familiarity with support ticketing systems such as Salesforce is a plus.
Proficiency in Microsoft Office (Word, Excel, Outlook, etc.).

Competencies & Skills

Strong technical aptitude and troubleshooting abilities.
Excellent communication skills, with the ability to remain patient and calm under pressure.
Ability to work both independently and collaboratively within a team environment.
Strong attention to detail and time management skills.
Proficiency in French and English (written and spoken) required; Spanish preferred.

Work Environment

Ability to work remotely with a reliable internet connection and a dedicated workspace.

Quick apply

Refine Your Search

microsoft technical support agent jobs in remote

Technical Support Agent, L1

Associate Support Engineer, AI Software Lab

HelpDesk Supervisor

Support Engineer

Insurance Advisor, Personal Lines

Network Administrator (Jump Host and SONic)

Network Administrator (RDL and SONic)

HVAC Sales Representative

Renewal Sales Representative

Renewal Sales Representative

Customer Service Agent

Customer Service Agent

Analyst, Business Information Security (BIS), Deloitte Global Technology

Senior IT Application Specialist

Manager, Business Information Security (BIS), Deloitte Global Technology

ThreatLocker Specialist

Group Intermediate Underwriter

AI Automation Developer - Software, Integrations & AI Agents - BC, Lower Mainland

Senior Manager, Web Technology | Canada | Remote

Staff AI Engineer | Canada | Remote

I want to receive the latest job alerts for microsoft technical support agent in remote

Related Searches

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected