Remote Service delivery director Jobs – 381 Openings This Week

Director of Operational Excellence & Quality
Dallas Mercer Consulting (DMC) —Remote
- $110,000–$130,000 a year
- Full-time
- Remote
- Data analysis skills
- Master's degree
- Analysis skills
- Dental care
Quick apply
12d
Technical Specialist, Project Management
Defence Construction Canada —Wainwright, AB
- $80,886–$105,152 a year
- Writing skills
- Engineering
- English
- Disability insurance
- Dental care
9d
Director of Operations
The Evergreens Foundation —Hinton, AB
- $120,000 a year
- Full-time
- Hospitality
- Team management
- Travel
- Wellness program
- Dental care
Quick apply
Project Manager
Iconic Power Systems Inc. —Calgary, AB
- $130,000–$155,000 a year
- Weekends as needed
- PMP
- Writing skills
- Microsoft Office
Quick apply
11d
Director of Professional Development
Maple Bear Global Schools —Toronto, ON
- $100,000–$110,000 a year
- Full-time
- Hybrid work
- Doctoral degree
- Research
- Master's degree
- Paid time off
- Life insurance
Quick apply
Key Account Manager, Automotive & Equipment Industry (Edmonton or Calgary)
Groupe ISN Canada —Remote
- From $70,000 a year
- Full-time
- Remote
- Customer service
- Business development
- Travel
- Disability insurance
- Dental care
Quick apply
Training Program Associate
Western Joint Electrical Training Society —Victoria, BC
- $62,400–$80,080 a year
- Full-time
- CRM software
- Microsoft Outlook
- Administrative experience
- Dental care
- Paid time off
Quick apply
9d
Senior Distinguished Engineer- International Card Tech
Capital One - CA —Toronto, ON
- Full-time
- Hybrid work
- Computer Science
- Java
- Master's degree
Product Manager - Loyalty and Value Proposition
Servus Credit Union —Calgary, AB
- Remote
- Marketing
- Data analysis skills
- Maintenance
- Profit sharing
Quick apply
Account Specialist (Inside Sales)
Bryan's Auction Services Ltd —Puslinch, ON
- $50,000–$60,000 a year
- Full-time
- Hybrid work
- CRM software
- Customer service
- English
- Wellness program
- Mileage reimbursement
Quick apply
13d
Senior Manager, ServiceNow Platform
Federated Co-operatives Limited —Saskatoon, SK
- Full-time
- Remote
- Computer Science
- Bachelor's
- Continuous improvement
4d
Manager, Early Talent Initiatives
The Mining Industry Human Resources Council —Kanata, ON
- $60,000–$75,000 a year
- Contract
- Hybrid work
- English
- Bachelor's
- Travel
- Disability insurance
- Dental care
Quick apply
Manager, Energy Management
TCHC —Toronto, ON
- $123,900.46–$148,680.56 a year
- Full-time
- Hybrid work
- Engineering
- Master's degree
- Team management
- Dental care
- Tuition reimbursement
2d
Director, Technical Program Management
Capital One - CA —Toronto, ON
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Master's degree
12d
Senior Occupational Health and Safety Project Manager
Pinchin Ltd —Richmond, BC
- $90,000–$110,000 a year
- Overtime
- Hybrid work
- Master's degree
- Supervising experience
- Project management
- Flexible schedule
Quick apply
MRO Sales Manager
Voyageur Aviation Corp —North Bay, ON
- Monday to Friday
- Remote
- Microsoft Powerpoint
- Microsoft Word
- CRM software
Quick apply
Senior Project Manager
Kinetic Construction Ltd. —Richmond, BC
- $138,403–$207,792 a year
- Engineering
- Microsoft Office
- Team management
- Dental care
- Work from home
Quick apply
Director, IT Infrastructure, Cloud & Security
Campfire Circle —Toronto, ON
- $115,000–$140,000 a year
- Weekends as needed
- Hybrid work
- Azure
- Computer Science
- PMP
- Wellness program
- Disability insurance
Quick apply
Senior Project Manager, Digital Curriculum and School Learning Solution
Rosedale International Education —Markham, ON
- Full-time
- Hybrid work
- Computer Science
- PMP
- Engineering
- Dental care
- Paid time off
Quick apply
Senior Software Engineering Manager - Capital One Travel Tech - Full stack
Capital One - CA —Toronto, ON
- Full-time
- Hybrid work
- Computer Science
- Engineering
- Finance

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Director of Operational Excellence & Quality

Dallas Mercer Consulting (DMC)
Remote

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Job details

Full-time
$110,000–$130,000 a year
12 days ago

Qualifications

Quality control corrective actions
Quality improvement planning
Customer relationship building
Business intelligence
Operations management
Operational risk management
Coaching
Data analysis skills
Quality management
Client relationship development
Performance management
Quality improvement leadership
Master's degree
Change management
Analysis skills
Project management
Bachelor's
Data-driven outcome evaluation
Team management
Decision making
Client services
Organizational skills
Business
Business process improvement

Full job description

Dallas Mercer Consulting is seeking an experienced, results-oriented Director of Operational Excellence & Quality to lead performance measurement, quality assurance and continuous improvement across our growing Disability Management practice.

This is an exciting opportunity for a proven operational leader who thrives on supporting high-performing teams, improving processes, strengthening client relationships, and ensuring operational excellence across a growing national consulting organization.

More About the Role:

Reporting to the VP of Operations, you will provide oversight for the operations of our Disability Management Consulting team while fostering a culture of accountability, collaboration, quality, and continuous improvement. The Director will establish and maintain clear operational performance expectations and work with the team to address service, quality, workload and performance issues when results fall below established standards.

Key responsibilities include:

Performance Analytics & Reporting

Monitor operational Key Performance Indicators (KPIs), service standards, contractual requirements, and other key performance measures to ensure ongoing adherence and identify trends, risks and areas requiring proactive action or improvement.
Support the VP of Operations in monitoring and aligning team capacity and caseloads with service standards, performance expectations, and quality commitments.
Maintain operational dashboards, validate data accuracy, and analyze performance information to identify trends, risks, and opportunities for improvement.
Prepare timely operational reports that provide meaningful insights into performance, service delivery, quality, and emerging issues.
Provide data-informed insights and recommendations to the VP of Operations to support operational decision-making and strengthen performance and quality.

Quality Assurance & Continuous Improvement

Develop, manage, and continuously improve the operational quality assurance and audit program, including conducting and coordinating file and documentation audits.
Analyze audit findings and recurring issues to identify quality, compliance, and operational risks and recommend appropriate improvements.
Develop, implement, and track corrective action plans, ensuring required actions are completed and sustained, and monitor outcomes to confirm intended improvements are achieved.
Ensure adherence to internal standards, contractual obligations, service requirements, and applicable legislation.
Strengthen consistency and quality of service delivery through standardized processes, tools, documentation, and quality standards.
Identify training and development needs arising from audit findings, quality trends, and performance results.
Provide coaching and guidance to address performance gaps, mitigate identified risk, and support continuous improvement.

Client Service Excellence

Partner with senior leadership and operational team to develop, maintain, and continuously strengthen client service practices, standards and reporting that support client satisfaction, retention and growth.
Monitor client service performance and feedback to proactively identify emerging concerns, service gaps, successes, and opportunities to enhance client experience.
Ensure accurate, timely and meaningful client reporting that provides clear insight into service performance, trends, outcomes, and areas requiring attention.
Work collaboratively with the VP of Operations and operational team to develop and implement service improvement plans where required.
Support the VP of Operations and senior leadership team in client performance reviews and key client discussions by providing relevant data, trends, insights and recommendations.

What We Are Looking For:

A bachelor’s or master’s degree in business administration or a related discipline is preferred.

Experience in one or more of the following areas would be considered a strong asset:

Disability Management
Insurance or Claims Management
Workplace Health or Occupational Health
Healthcare Operations
Professional Services Operations
Case Management

Candidates should also have:

Proven ability to improve operational performance through KPIs, quality assurance, workload and performance management, and process improvement in a fast-paced, client-focused organization.
Experience working with senior leadership to translate organizational strategy into operational priorities and results.
Experience with change management, technology adoption, and operational transformation.
Strong analytical skills with experience interpreting operational data, identifying trends, and using information to support decision-making.
Excellent problem-solving and decision-making skills with the ability to independently identify issues and recommend practical solutions.
Exceptional communication, relationship-building, coaching, and conflict-resolution abilities.
Strong project management and organizational skills with the ability to manage multiple priorities in a dynamic environment.

Travel

This position supports clients and team members across Canada. Travel is required as necessary.

Why Join Dallas Mercer Consulting?

Dallas Mercer is in an exciting period of national growth. As our client base and Disability Management practices continue to expand across Canada, we are investing in the people, systems, technology, and operational infrastructure needed to support that growth.

This is an opportunity to join us at an important stage in that evolution. As Director of Operational Excellence & Quality, you will play a key role in shaping how we measure performance, maintain quality, improve our processes, and deliver consistently exceptional service as we continue to grow.

You will work closely with senior leadership and have the opportunity to influence how we operate – not simply maintain established systems. We are looking for someone who sees opportunities for improvement, brings forward ideas, and takes ownership of turning those issue into practical, measurable results.

In Return, We Offer:

The opportunity to have a meaningful influence on the continued growth and evolution of a successful national organization.
A senior role with the ability to shape operational practices, quality standards, systems and processes.
The opportunity to work alongside an experienced leadership team that values initiative, accountability, collaboration, and new ideas.
Investment in your continued learning and professional development.
A comprehensive compensation and benefits package, including a competitive salary, pension, medical and dental benefits, and vacation/leave.

Interested in Joining Our Team?

Please submit your resume to [email protected] or contact us for a confidential conversation.

Want to learn more? Visit www.dmconsulting.ca and connect with us on LinkedIn to learn more about our team, our culture, and the exciting work we are doing across Canada.

Pay: $110,000.00-$130,000.00 per year

Work Location: Remote

Quick apply

Refine Your Search

service delivery director jobs in remote

Director of Operational Excellence & Quality

Technical Specialist, Project Management

Director of Operations

Project Manager

Director of Professional Development

Key Account Manager, Automotive & Equipment Industry (Edmonton or Calgary)

Training Program Associate

Senior Distinguished Engineer- International Card Tech

Product Manager - Loyalty and Value Proposition

Account Specialist (Inside Sales)

Senior Manager, ServiceNow Platform

Manager, Early Talent Initiatives

Manager, Energy Management

Director, Technical Program Management

Senior Occupational Health and Safety Project Manager

MRO Sales Manager

Senior Project Manager

Director, IT Infrastructure, Cloud & Security

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Senior Software Engineering Manager - Capital One Travel Tech - Full stack

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