Remote Service desk analyst Jobs – 19 Openings This Week

Manager, End User Support Services
Mackenzie Health —Richmond Hill, ON
- $111,365–$142,116 a year
- Full-time
- Remote
- Computer Science
- PMP
- Engineering
Service Desk Analyst
BGIS —Markham, ON
- $47,118–$58,897 a year
- Full-time
- Writing skills
- Windows
- Microsoft Office
Junior Security Analyst
ProServeIT —Remote
- $50,000–$66,000 a year
- Full-time
- Remote
- Computer Science
- Analytics
Quick apply
Service Desk Analyst (12-month contract) | Analyste, Services clients TI (contrat de 12 mois)
FMD Services Ltd Partnership —Toronto, ON
- $70,000–$76,000 a year
- Rotating shift
- Remote
- Computer science
- Computer Science
- Heavy lifting
- Work from home
Quick apply
8d
Customer Support Analyst (Legal Accounting)
Actionstep —Vancouver, BC
- $55,000–$60,000 a year
- Full-time
- Remote
- CRM software
- Presentation skills
- Bachelor's
- Paid time off
- Vision care
Quick apply
1d
Audio Visual Service Desk Analyst | Analyste, Services clients TI et audiovisuel
FMD Services Ltd Partnership —Toronto, ON
- $79,000–$85,000 a year
- Rotating shift
- Remote
- Computer Science
- Maintenance
- English
- Work from home
Quick apply
8d
IT Service Delivery Analyst
Canadian Nuclear Laboratories —Chalk River, ON
- Full-time
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Outlook
- Paid time off
Application Support Specialist
St. John Ambulance —Gloucester, ON
- $65,000–$72,000 a year
- Overtime
- Hybrid work
- CRM software
- Computer Science
- Writing skills
- Disability insurance
- Dental care
Quick apply
Business Analyst (Commodities Trading)
Exadel Inc (Website) —Toronto, ON
- $100,000–$130,000 a year
- Remote
- No experience needed
- English
- Analysis skills
- Disability insurance
- Dental care
Clinical ITSM Project Manager
Tri-global Solutions Group Inc. —Remote
- Up to $96 an hour
- Overtime
- Remote
- PMP
- English
- Presentation skills
Security Operations Center (SOC) Analyst
Northern Computer —Edmonton, AB
- $75,000–$90,000 a year
- Full-time
- Hybrid work
- Bachelor's
- Continuous improvement
- Disability insurance
- Dental care
17h
Open Source Research Analyst
NexTech Solutions Canada, Inc. —Ottawa, ON
- $157,000–$208,000 a year
- Full-time
- Remote
- Computer Science
- English
- Research
Technical Support Analyst
Acturis —Victoria, BC
- $54,000–$57,600 a year
- Full-time
- Hybrid work
- Microsoft Word
- Microsoft Outlook
- Computer literacy
Quick apply
Support Analyst - Kenora ON
FSET Inc. —Kenora, ON
- $67,600–$72,800 a year
- 8 hour shift
- Hybrid work
- English
- No university degree
- Travel
- Wellness program
- Disability insurance
Product Owner
Specsavers —Burnaby, BC
- $120,000–$130,000 a year
- Full-time
- Hybrid work
- ERP systems
- Analysis skills
- Continuous improvement
- Profit sharing
- Dental care
Enterprise Technology Analyst
Columbia Forest Products —Hearst, ON
- Remote
- Microsoft Excel
- Azure
- Microsoft Outlook
- Dental care
- Vision care
Quick apply
7d
Technical Support Analyst - French speaking
Acturis —Victoria, BC
- $57,150–$60,750 a year
- Full-time
- Hybrid work
- Microsoft Word
- Engineering
- English
- Paid time off
Quick apply

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Dental Software Technical Support
ClearDent —Burnaby, BC
Provide best-in-class support to our customers by engaging the customer with enthusiasm and care. ClearDent is looking for a driven and enthusiastic Dental…
$42,500–$49,500 a year
Quick apply
5d
Technical Support Representative
Connex Telecommunications Inc. —Hamilton, ON
As a Technical Support Representative, you’ll be responsible for fielding incoming calls from Internet, Digital Phone and Cable TV subscribers, addressing and…
$17.60 an hour
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Manager, End User Support Services
Mackenzie Health —Richmond Hill, ON
Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
$111,365–$142,116 a year
Service Desk Analyst
BGIS —Markham, ON
Responds to inquiries from a wide variety of channels including (but not limited to) phone, email voice mail, instant messaging and walk-up clients from…
$47,118–$58,897 a year

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Manager, End User Support Services

Mackenzie Health -
Richmond Hill, ON

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Job details

Full-time
$111,365–$142,116 a year

Qualifications

Facilitation
Statistics
Desktop support
ITIL Certification
Defect resolution root cause analysis
Computer Science
Operations management
Incident management
PMP
Supplier management experience
Coaching
Engineering
Workplace safety policies
Microsoft Exchange
Windows
Microsoft Office
Change management
Bachelor's
Continuous improvement
Computer hardware
Client services
Customer service orientation
Vendor relationship management
ServiceNow
Customer support
Team motivation
Communication skills
Client interaction
Teaching
Active Directory
Time management
Failure analysis
Mobile devices
Team building
VPN

Full job description

Job Description:

Reporting to the Director, Application and End-user Support, the Manager, End User Support Services will manage a team of Service Desk and System Support Analysts, responsible to provide Digital Health customer support services, to the organization. This experienced IT professional will be responsible for managing operational teams to support a two-site model with a focus on service quality and continued improvement.

The Manager, End User Support Services will manage day to day operations of the Service Desk and the organizational hardware environment to ensure laptops, PCs and devices are performing optimally, to ensure high levels of availability, and will be responsible for incident and request management processes through the enterprise ITSM platform ServiceNow. Furthermore, they will maintain a current problem management knowledge base to ensure timely resolution of issues including a thorough root cause analysis for all major incidents while ensuring that they are clearly identified and escalated to appropriate teams for resolution. Responsibilities will include developing and maintaining standard procedures to ensure compliance and increased productivity, and to support department operations to ensure quality and SLA objectives are achieved and maintained. The successful incumbent will also be responsible for developing, managing and delivering IT Master Service Level Agreements and developing, optimizing a ServiceDesk model to support the organization as required. Additional duties will include analyzing workload metrics, preparing operational reports and statistics, and vendor management.

Contribute to safe, quality care by:

Managing a workload effectively in a fast-paced environment.
Addressing and resolving issues in a productive, respectful manner.
Exercising sound professional judgment and using best practice guidelines.
Contributing to a safe, inclusive environment for all through compliance with patient and staff safety policies and procedures.

What must you have?

Bachelor’s degree in computer science, engineering or a related study, or an equivalent combination of education, training and experience.
Minimum 5 – 7 years’ recent related career experience in a large, complex organization.
Minimum 2 – 3 years’ recent related career experience in management.
Experience with platforms such as:
- ServiceNow ITSM solution
- Active Directory
- Microsoft Exchange
- Office365
- Windows Operating Systems
- Microsoft Office
- VPN
- Enterprise antivirus
- Mobile Devices
- AV Equipment

What else do you bring?

Excellent organizational, interpersonal skills with exceptional verbal, written communication and conflict management skills with strong initiative to achieve high standards of service and performance.
Critical thinking and problem-solving skills that enable quick resolution of issues.
Leadership abilities including the abilities to teach, direct and motivate staff.
Professionalism, attention to detail and focused customer service ethic.
Ability to handle and prioritize multiple demands concurrently.
Exercises initiative and good judgment with ability to multi-task.
Demonstrated ability in interpersonal, communication, diplomacy, coaching, facilitation and team building skills at all levels of the healthcare environment.
Demonstrated expertise in IT applications.
Ability to translate clinical/non- clinical issue into IT solutions.
Demonstrated commitment to professional development.
Demonstrated ability to promote and manage change.
Ability to work independently and as a member of a team.
Time management and organizational abilities including demonstrated ability to problem solve, prioritize a varied workload and function in a changing and stressful work environment.
Proven attendance record.
Demonstrates understanding and complies with patient and staff safety policies and procedures that foster a safe and inclusive environment for all.
Ability to perform the essential duties of the job.
Effectively uses empathy in interactions with others.
Commitment to providing an exceptional experience for staff and clients within a challenging and exciting health care environment.

Preferably, your profile also includes:

ITIL Certification an asset.
Project Management Professional (PMP) Designate is an asset.

You may be required to work at any site of Mackenzie Health.

Mackenzie Health is an inclusive and equal opportunity employer committed to providing accommodations for applicants upon request at any stage of the recruitment process in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and the Ontario Human Rights Code.

Our hiring process does not involve the use of artificial intelligence (AI) to screen, assess or select applicants.

We thank all applicants for their interest; however, only those under consideration for an interview will be contacted.

-: #MackenzieHealthCareers, #LI-JB2

Apply Now

Refine Your Search

service desk analyst jobs in remote

Manager, End User Support Services

Service Desk Analyst

Junior Security Analyst

Service Desk Analyst (12-month contract) | Analyste, Services clients TI (contrat de 12 mois)

Customer Support Analyst (Legal Accounting)

Audio Visual Service Desk Analyst | Analyste, Services clients TI et audiovisuel

IT Service Delivery Analyst

Application Support Specialist

Business Analyst (Commodities Trading)

Clinical ITSM Project Manager

Security Operations Center (SOC) Analyst

Open Source Research Analyst

Technical Support Analyst

Support Analyst - Kenora ON

Product Owner

Enterprise Technology Analyst

Technical Support Analyst - French speaking

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