Remote Team lead job Jobs – 4815 Openings This Week

Customer Service Manager (Remote Opportunity)
S&S Activewear Canada Inc. —Woodbridge, ON
- $80,000–$90,000 a year
- Full-time
- Remote
- English
- Microsoft Office
- Continuous improvement
Quick apply
12d
Remote Inbound Sales Representative | Earn In USD| Limited Remote Intake
Delta Force Mechanical Inc. —Remote
- $1,500–$2,900 a week
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Quick apply
Bilingual B2B Team Lead - Medical
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Guest Relations Manager
Gostlin Keefer Lake Lodge —Keefer Lake, BC
- $32–$40 an hour
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- CRM software
- Hospitality
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- Work from home
Quick apply
Electrical Project Manager, Building Services Consulting
Orijinal Engineering —Lower Mainland, BC
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- AutoCAD
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Manager, Professional Services - Application Development / Responsable des services professionnels – Développement d'applications
Insurity —Remote
- $86,000–$172,000 a year
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- Computer Science
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Outside Sales Representative – Industrial Services (Eastern Canada)
INNOVATOR INDUSTRIAL SERVICES —Hamilton, ON
- $75,000–$85,000 a year
- Full-time
- CRM software
- Sales
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Quick apply
B2B Sales Supervisor - AI Platform
TP Canada —Toronto, ON
- Full-time
- Salesforce
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- Analysis skills
- Dental care
- Tuition reimbursement
Bilingual Automotive Fixed Ops Software Trainer
PBS Systems —Calgary, AB
- Full-time
- Microsoft Outlook
- Public speaking
- English
- Dental care
- Paid time off
Director, Validation
Applied Pharmaceutical Innovation —Edmonton, AB
- Full-time
- Microsoft Word
- Microsoft Outlook
- Management
- Paid time off
- Work from home
RIBO Licensed Insurance Sales Representative - Property & Casualty
Best Buy Insurance Brokers —Ontario
- Immediate opening
- Remote
- Customer service
- Business development
- Analysis skills
- Work from home
- Flexible schedule
Quick apply
Real Estate Agent
Michael St. Jean Realty —Ancaster, ON
- From $100,000 a year
- Weekends as needed
- Hybrid work
- Sales
- Presentation skills
- In-person
- Work from home
- Flexible schedule
Quick apply
Managing Broker (Property Management and Real Estate)
Confidential —Vancouver, BC
- $100,000–$120,000 a year
- Full-time
- Hybrid work
- CRM software
- Business development
- Supervising experience
- Work from home
- Flexible schedule
Quick apply
8d
Real Estate Sales Representative
Realty House Inc. —Chatham-Kent, ON
- Sales
- Customer service
- Organizational skills
- Work from home
- Flexible schedule
Quick apply
Customer Expansion Specialist
Future Electronics —Kirkland, QC
- $50,000 a year
- Full-time
- Hybrid work
- CRM software
- Microsoft Excel
- Customer service
- Dental care
- Paid time off
Coordinator, Construction Services (Major Capital Infrastructure)
Defence Construction Canada —Comox, BC
- $80,886–$105,152 a year
- Engineering
- English
- Business development
- Disability insurance
- Dental care
13d
B2B Sales Supervisor
TP Canada —Toronto, ON
- $60,000 a year
- Full-time
- Hybrid work
- Salesforce
- Data analysis skills
- Business development
- Dental care
Nurse Practitioner
GOOD SAMARITAN SENIORS LIVING —Alliston, ON
- $61.40–$70.95 an hour
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Nursing
- Mileage reimbursement
- Dental care
Quick apply
6d
NetSuite Service Delivery Consultant
Elim Solutions —Ontario
- $160,000–$180,000 a year
- Full-time
- Remote
- Computer Science
- Software troubleshooting
- Sales
Quick apply
Key Account Manager
C&T Beverage Co. —Alberta
- $65,000–$80,000 a year
- Full-time
- CRM software
- Business development
- Budgeting
- Paid time off
- Work from home
Quick apply
6d

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Customer Service Manager (Remote Opportunity)

S&S Activewear Canada Inc. -
Woodbridge, ON

Quick apply

Job details

Full-time
$80,000–$90,000 a year
12 days ago

Qualifications

French
Statistics
Customer retention
Operations management
Call center experience
English
Microsoft Office
Statistical analysis
Continuous improvement
Team management
Client services
Customer service orientation
Root cause analysis
Performing statistical data analysis
Communication skills
Client interaction
Business process improvement

Full job description

S&S ACTIVEWEAR

JOIN US AND "CREATE YOUR VISION"

ABOUT US

S&S Activewear is a leading North American, tech-enabled specialty distributor of imprintable apparel, including t-shirts, fleece, athletic wear, headwear, workwear, scrubs and accessories. We pride ourselves on being the “critical link” that enables our 100+ brand partners such as Adidas, Columbia and Gildan to reach our hyper-fragmented base of customers, comprised of apparel decorators, eRetailers and promotional products distributors that embellish apparel items for diverse end consumer use cases (e.g., everyday wear, concerts, fitness attire, life events, team sports, etc.). At S&S, we differentiate in the market through a customer service focus, strategic product portfolio, world-class distribution infrastructure, a collaborative growth culture and a relentless focus on technology and innovation.

Our success has compounded since the Company’s humble beginnings in 1988 as a regional t-shirt distributor to a leading, multi-billion-dollar value-added distribution platform that drives market penetration for our suppliers while enabling the growth, operations and fulfillment for a diverse range of customers across channels and business sizes. We strive to be the apparel distributor of choice while inspiring and fostering growth for customers, employees and suppliers through our core values of service, deep relationships, innovation, continuous improvement and accountability

ABOUT THE ROLE

We are seeking energetic, reliable, and fun professionals to join our team as a Customer Service Manager Canada. The successful Customer Service Manager Canada will be responsible for working closely with contact center employees daily to assist with customer satisfaction and complex problems based on customer needs. Provide customer service on behalf of the contact center to keep the department running in an efficient and lucrative manner, to increase customer satisfaction, loyalty, and retention and to meet department level expectations. Support activities for the contact center as needed and requested.

COMPENSATION & SCHEDULE

Salaried: $80,000 - $90,000 (based on experience)

Monday - Friday (8am -5pm) Full-Time, Exempt

WHAT YOU WILL DO

Be a prominent positive representative on the organization’s leadership team
Help devise and determine how we can create processes to build a world class support team
Field requests and support communications from our internal and external customers
Support customer service needs, escalations, and operational communications for Canadian customers and business partners
Respond to, troubleshoot, and resolve daily fulfillment and delivery issues, piecing together the end-to-end story to identify root causes and see cases through to resolution
Partner with U.S. and Canadian teams to resolve cross-border fulfillment, delivery, and customer experience issues
Support supervisors as they respond to, troubleshoot, and resolve daily fulfillment and delivery issues, piecing together the end-to-end story to identify root causes and see cases through to resolution
Hold leadership staff accountable for expectations to identify trends and expose prime opportunities to improve our operations and increase customer satisfaction
Track learning and best practices to contribute to improving and developing Standard Operating Procedures (SOP’s)
Help to organize and execute Work Force Management needs as necessary
Support activities for the department as needed and requested
Promote good relations between external and internal customers
All other duties assigned by management

Essential Functions

Meet defined department goals and activity metrics
Analyze statistics and compile accurate reports
Maintain an orderly workflow according to priorities
Monitor and support Canada-specific service levels, response times, and customer satisfaction metrics
Set a clear mission and deploy strategies focused towards that mission
Take ownership of customers issues and follow problems through to resolution
Support bilingual English/French customer interactions and escalations as needed
Participate in team planning meetings

WHAT WE'RE LOOKING

1-5 years proven working experience as contact center manager or supervisor
Experience in providing customer service support
Experience supporting Canadian customers, operations, or service escalations preferred
Excellent knowledge of management methods and techniques
Ability to think strategically and to lead
Strong client-facing and communication skills
Ability to prioritize and manage multiple responsibilities
Exceptional attendance and punctuality
Ability to work in a team environment
Experience with Microsoft Office
Bilingual English/French required; Canadian French proficiency preferred

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to talk or listen.

WORKING ENVIRONMENT

This role routinely uses standard office equipment such as computers, phones, photocopiers, filing cabinets and fax machines. Reasonable accommodation may be made to enable people with disabilities to perform the essential functions.

EQUAL OPPORTUNITY EMPLOYER

S&S Activewear Canada is an equal opportunity employer committed to employment equity. We encourage applications from women, Indigenous peoples, persons with disabilities, and members of visible minorities. We value an inclusive workplace that reflects the diversity of the communities we serve and do not tolerate discrimination based on any protected ground under the Canadian Human Rights Act. Accommodations are available upon request for candidates participating in all aspects of the hiring process.

Quick apply

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