Remote Technical support engineer Jobs – 18 Openings This Week

Technical Support Engineer
Quicknode —Toronto, ON
- $104,000–$130,000 a year
- Full-time
- Remote
- APIs
- Linux
- Python
11d
Support Engineer
Mintlify —Vancouver, BC
- $120,000–$140,000 a year
- Full-time
- Remote
- Engineering
- Communication skills
- Paid time off
Technical Support Engineer / Technologist (EIT)
Sanjel Energy Services Inc —Calgary, AB
- Microsoft Excel
- Engineering
Quick apply
4d
Support Engineer
Videri —Remote
- Full-time
- Remote
- Customer service
- Engineering
- AWS
- Paid time off
Quick apply
Product Support Engineer
Jacobs —Toronto, ON
- $90,000–$105,000 a year
- Remote
- Software troubleshooting
- Engineering
- SQL
Support Engineer
Foundant Technologies Inc. —Remote
- Full-time
- Remote
- Software troubleshooting
- Communication skills
- HTML
- Paid time off
12d
Support Engineer (Tier 2)
CommIT —Remote
- Full-time
- Remote
- English
- APIs
Quick apply
Systems Engineer
Thrive —Remote
- $45,000–$65,000 a year
- Full-time
- Remote
- Microsoft Outlook
- Windows
- Computer networking
Escalation Engineer (Tier 3 Support)
Nerdio —Remote
- Full-time
- Remote
- Azure
- Windows
- Continuous improvement
- Paid time off
Quick apply
2d
Advanced Support Engineer, Diamond
Check Point Software Technologies —Ottawa, ON
- Full-time
- Remote
- Analysis skills
- Travel
- Linux
Quick apply
7d
Solutions Engineer — Enterprise Partners
Xsolla —Remote
- $100,000–$125,000 a year
- Full-time
- Remote
- APIs
- Dental care
- Paid time off
Quick apply
Solutions Engineer
Numa —Vancouver, BC
- Remote
- Data analysis skills
- SQL
- JavaScript
- Paid time off
Quick apply

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IT Support Technician L2
Tangerine Technology —Parksville, BC
Driver’s license & vehicle; willingness to travel locally to client sites. Cultural awareness of the North and the people who call this place home.
$85,000–$95,000 a year
Quick apply
Systems Admin (Techification Specialist)
Techify Inc —North York, ON
Valid driver’s license and access to a vehicle (regular onsite client work). Communicate clearly and directly with both technical and non-technical stakeholders…
$80,000–$101,000 a year
Quick apply

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Technical Support Engineer - Level 3
Park Place Technologies Canada —Markham, ON
Bachelor's degree or equivalent experience preferred. Perform root cause analysis and implement corrective and preventative actions.
3d
Lead Engineer - Customer Technical Support (Hardware)
GE Vernova —Markham, ON
Drive hardware defect investigations to conclusion and develop permanent solutions in collaboration with R&D or other relevant teams.
$110,500–$160,500 a year

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Technical Support Engineer

Quicknode -
Toronto, ON

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Job details

Full-time
$104,000–$130,000 a year
11 days ago

Qualifications

TCP
Go
Salt
Ansible
Blockchain
Technical support
Bash (Unix shell)
SSL
Terraform
DNS
Ruby
APIs
Puppet
Linux
JSON
Chef
Python

Full job description

Quicknode is a cloud-based infrastructure company that powers the blockchain ecosystem.

Our mission is to be the indispensable utility that empowers companies and innovators globally to build next-generation, Web3 enabled businesses & applications using blockchain technology. Quicknode is backed by some of the world's best investors including Tiger Global, Y Combinator, SoftBank, and the Seven Seven Six Fund. The Quicknode team has over 120 people maintaining high performance global data infrastructure for amazing customers serving billions of requests daily.

We are a global remote company with an HQ in Miami, Florida.

The Role

As a Technical Support Engineer, you will be working on everything from answering simple support requests from potential customers about our service to setting up a local proxy to debug outgoing Web3 requests. You will be responsible for ensuring that we provide resolutions to customers quickly and when that is not possible, translate customer hardships into actionable items for our developer team to fix. Our network is servicing more than 10 billion requests per month, so you will be crucial in debugging the core issues customers are having with the use of custom software, off-the-shelf tooling, and more. You won’t be alone because we expect every Engineer to spend time on customer support, on a rotating basis, to understand our customers better.

We’re looking for a self-starter, who is communication-focused with a deep sense of ownership and a team mentality to collaborate on achieving high-quality customer experience. We’re looking for an individual who does not need constant supervision to track issues, reproduce customer issues, etc. You can expect to meet on a daily basis to go over customer issues, task progress and design solutions.

What You'll Do

Have handled customer support in a technical capacity.
Worked on a remote team of 5-10 people.
Written scripts to figure out why some technical thing is not working.
Managed refunds, credits and charges in Stripe.
Lead a customer support team in a technical capacity.

What You'll Bring

1+ years of experience in a technical support role.
1+ year of experience in Blockchain (or personal project equivalent).
Advanced scripting in more than one of the following languages: Python, GoLang, Ruby, Bash.
Internet core protocol knowledge: DNS, TCP/SSL, HTTP, etc.
The Ethereum JSON RPC spec: https://eth.wiki/json-rpc/API.
Experience in maintaining infrastructure as code (Terraform and preferably Ansible, but experience in Salt, Puppet or Chef is acceptable).
Expertise in managing Linux hosts.
Experience with proactive alerting and monitoring systems technologies.
Dealing with technical customer support (troubleshooting, CLI tools, Linux).
Adept at setting up software you may be unfamiliar with.
Being extremely thorough in debugging and documenting issues for other teams.
Capable of preemptively solving complex problems prior to their impacting multiple customers.
Used to documenting your processes and sharing knowledge.

The Quicknode compensation philosophy includes pillars to ensure fair and unbiased compensation for all employees. To design and deliver total reward offerings that are employee-centric. To offer a competitive benefit package in all locations where we operate. To prioritize attracting and retaining the best talent globally. To maintain a high-performing and flexible way of working.

During the hiring process, we are committed to discussing compensation openly and honestly. We encourage candidates to share their salary expectations and requirements early, allowing for an individualized discussion. We know that our total rewards practices impact the lives and wellbeing of our employees. Therefore, we will never stop learning about the market, our business, your needs, and how best to achieve our goals through thoughtful and data-driven practices. If you have any questions or require further information about the compensation for this position, please don't hesitate to reach out to your Recruiter.

We at Quicknode are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Compensation Range: $104K - $130K

Apply Now

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technical support engineer jobs in remote

Technical Support Engineer

Support Engineer

Technical Support Engineer / Technologist (EIT)

Support Engineer

Product Support Engineer

Support Engineer

Support Engineer (Tier 2)

Systems Engineer

Escalation Engineer (Tier 3 Support)

Advanced Support Engineer, Diamond

Solutions Engineer — Enterprise Partners

Solutions Engineer

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