TO APPLY:
USE THE FOLLOWING LINK TO APPLY DIRECTLY WITH US FOR THE PRODUCT MANAGER ROLE:
https://apply.workable.com/town-web/j/72B99C9E9C/
About Us
We build software for local government.
Our company develops modern GovTech solutions designed specifically for the people who keep municipalities running day to day: clerks, administrators, finance departments, and frontline staff inside city halls and county offices.
Today, our ecosystem includes three core GovTech brands:
- Town Web (https://townweb.com): modern municipal websites for local governments
- HeyGov (https://heygov.com): digital forms, workflows, and online citizen services
- ClerkMinutes (https://clerkminutes.com): AI-powered meeting minutes and agenda management software
Together, these products help local governments improve transparency, streamline operations, reduce administrative burden, and better serve their communities.
We take a SaaS-first, AI-centric approach to a market that has historically been underserved by modern software. Internally, we often refer to this category as Clerkware, tools that are purpose-built for the operational side of local government.
We build software for the people who run local government: municipal clerks. These are the front-desk heroes of city halls and county offices, responsible for public records, compliance, transparency, and serving citizens every day.
To understand who we are looking for better, watch a video from the Founder describing the role: https://youtu.be/Nto8geaO1xU
The Role
We’re hiring a Product Manager to help shape the future of our GovTech platform across multiple products and emerging opportunities.
This is a highly customer-centric role focused on understanding the real operational workflows inside local government. You’ll spend significant time talking directly with municipal clerks and staff to uncover unmet needs, identify friction points, and translate those insights into better products and entirely new solutions.
You’ll work across brands including Town Web, HeyGov, and ClerkMinutes, helping us deepen our understanding of the market while influencing roadmap decisions, product strategy, messaging, and future product direction.
This is a customer-obsessed, ground-floor Product Management role where you'll spend the majority of your time talking to the people we serve (local government clerks), understanding their workflows, their frustrations, and the problems they can't always articulate in words.
The best person for this role has read (or would immediately pick up) The Mom Test by Rob Fitzpatrick, understands why customers say "yes" to demos and then never buy, and knows how to ask questions that reveal the truth rather than validate your assumptions.
Key Responsibilities
Customer Discovery
- Conduct regular conversations with municipal & county clerks and government administrators to understand their day-to-day workflows, pain points, and current tools.
- Participate in sales calls as an observer to identify recurring objections, unmet needs, and the language customers use to describe their problems.
- Work with our support and client success teams to surface emerging issues from existing customers whose needs have evolved.
Product Strategy
- Build and maintain a deep understanding of the competitive landscape such as what exists, what's missing, and what clerks wish they had
- Identify unmet needs in the market and help prioritize what to build, improve, or retire
- Evaluate both incremental improvements to existing products and opportunities to bring entirely new tools to market
Cross-Functional Collaboration
- Partner with marketing to develop messaging and copy grounded in the words customers actually use — not the words we wish they'd use
- Train sales and client services teams on product capabilities so they can speak confidently about what we've built
- Work closely with engineering to translate customer insights into clear, prioritized requirements
What We’re Looking For
- You've led product decisions based on customer discovery (not just from stakeholder requests)
- You've actually killed a feature or even an entire product after learning that it probably doesn't need to exist.
- You've heard a customer say "yes" but still not buy, and then you figured out what held them back from buying.
- You have exceptional customer empathy and truly enjoy talking to users and know how to extract actionable insights
- You can explain a messy customer problem clearly to product engineers
- You can turn vague customer complaints into concrete product decisions
- Comfort with ambiguity and early-stage environments where processes are still being built
- Familiarity with frameworks like The Mom Test, Jobs to Be Done, or Business Model Canvas
- Self-starter mentality — you don’t wait to be told what to do
- Bonus: experience with GovTech, municipal government, or compliance-heavy industries
You Might Be a Fit If…
- You have 5+ years of experience in a B2B SaaS product role, ideally in a market with complex buyers or regulated industries
- You're more energized by a customer call than a product roadmap template
- You're naturally curious and you ask follow-up questions when an answer feels too easy
- You can sit in a room (or a Zoom) with a clerk in an office and leave with genuine insight into how their week works
- You're comfortable with ambiguity and can bring structure to a market where the playbook doesn't yet exist
- You understand that the job is improving workflows, not just shipping features
- You have strong written communication skills and can translate messy customer insight into crisp, useful documentation
Bonus if you have:
- Experience working with or selling into government, municipalities, or other regulated industries
- Familiarity with the Business Model Canvas or similar frameworks for structured customer and market discovery
- Experience supporting sales enablement or marketing copywriting
Why This Role
- You'll be one of early PMs at a company that's built real products used by real government agencies
- Direct access to leadership where your insights will shape the product roadmap from day one
- We're building a category from scratch ("Clerkware") and you'll help define what it means
- Remote-first, flexible culture
Application Process
Submit your application and complete a brief Culture Index survey (takes about 10–15 minutes). If we think there's a fit, we'll invite you to an interview and take it from there.
This is a rare chance to be a force multiplier on a small team doing meaningful work in a market that's overdue for modern software. If that sounds interesting, we'd love to hear from you!
Requirements
- 5+ years of experience in Product Management, ideally in B2B SaaS
- Strong customer empathy with the ability to conduct effective discovery conversations with end user over the phone and Zoom
- Excellent written and verbal communication skills
- This is a full-time role requiring full professional focus and therefore should not be engaged in other full-time employment or commitments that conflict with your responsibilities
Benefits
- We provide a company computer (Macbook Air) and a $1,000 stipend to purchase any work-related equipment needed for a home office
- $25/mo internet reimbursement
- $25/mo gym/physical recreation reimbursement
- Continuing education / certification courses provided (must speak with manager)
- Each person gets the holidays off in their country of their residency: https://www.officeholidays.com/countries
- Employees get 80 hours (10 days) of paid time off per year, starting after their 3rd month. From the 12th month on, paid time off hours are bumped to 160 hours (20 days).
- Personal Time Off: Starting after the 3rd month of employment, an employee receives an additional 40 hours (5 days) of paid leave.
- Paid day off on your birthday.
TO APPLY:
USE THE FOLLOWING LINK TO APPLY FOR THE PRODUCT MANAGER ROLE:
https://apply.workable.com/town-web/j/72B99C9E9C/
Pay: $6,667.00-$10,833.00 per month
Benefits:
- Paid time off
- Work from home
Work Location: Remote
