remote ca analyst, quality control Jobs – 478 Openings This Week

Quality Analyst
TP Canada —Toronto, ON
- Full-time
- Google Suite
- Sales
- Microsoft Office
- Dental care
Specialist, Loan Quality Control-Underwriter
BMO Financial —Brossard, QC
- $43,200–$80,300 a year
- Remote
- Bilingual
- English
- Communication skills
- Tuition reimbursement
- Life insurance
5d
Customs Analyst
Thompson Ahern International —Windsor, ON
- 8 hour shift
- Remote
- Microsoft Excel
- Typing
- Communication skills
- Dental care
- Vision care
Quick apply
SAP Systems Analyst – Finance
Lactalis Canada Inc —Etobicoke, ON
- $88,400–$110,500 a year
- Full-time
- Hybrid work
- Project management
- Presentation skills
- No university degree
- Store discount
- Wellness program
Quick apply
Operations Research Analyst - AI Trainer
DataAnnotation —Regina, SK
- $55–$60 an hour
- Contract
- Remote
- Bilingual
- Doctoral degree
- Computer Science
- Flexible schedule
Quick apply
Bilingual Software Quality Analyst
Reynolds and Reynolds —Mississauga, ON
- From $68,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- No university degree
- Wellness program
- Disability insurance
Quick apply
Business Analyst
TP Canada —Toronto, ON
- $54,500 a year
- Full-time
- Microsoft Excel
- Sales
- SQL
- Dental care
Senior Business Systems Analyst (Remote)
Hudbay Minerals —Snow Lake, MB
- From $99,093 a year
- Full-time
- Hybrid work
- ERP systems
- Maintenance
- SQL
- Profit sharing
- Employee stock purchase plan
Quick apply
Network Analyst
Wightman —Hanover, ON
- $37.30–$41.91 an hour
- Full-time
- Windows
- Travel
- Computer networking
Quick apply
Costing Analyst
Elby Professional Recruitment Inc —Mississauga, ON
- $80,000–$95,000 a year
- Microsoft Excel
- Travel
- Accounting
- Dental care
Quick apply
Business Systems Analyst
CIMS Limited Partnership —Port Coquitlam, BC
- $65,000–$80,000 a year
- Full-time
- Hybrid work
- Microsoft Excel
- ERP systems
- Travel
- Disability insurance
- Dental care
Quick apply
Metrics and Reporting Analyst (Procurement)
Toronto Community Housing —Toronto, ON
- $107,358–$128,830 a year
- Full-time
- Hybrid work
- Microsoft Excel
- Computer Science
- Finance
- Dental care
- Tuition reimbursement
8d
Quality Control Inspector
TURBINE-X Energy Inc. —Nisku, AB
- $1 a year
- Full-time
- AWS
- APIs
- In-person
- Disability insurance
- Dental care
Quick apply
Senior Financial Analyst
SE Health —Markham, ON
- $79,000–$98,000 a year
- Temporary
- Hybrid work
- Microsoft Excel
- Analysis skills
- Budgeting
- Tuition reimbursement
Analyst, National Portfolio Management
Hopewell Real Estate Services —Calgary, AB
- Weekends as needed
- Microsoft Office
- Finance
- Bachelor's
Quick apply
4d
Intermediate Billing Analyst - Bilingual
Demand For HR —Markham, ON
- Rotating shift
- Hybrid work
- Bilingual
- Microsoft Word
- Microsoft Excel
- Work from home
Quick apply
Telecom Inspector
Planview Utility Services —Gravenhurst, ON
- $23–$25 an hour
- Full-time
- Hybrid work
- Microsoft Word
- Google Suite
- Microsoft Excel
- Wellness program
- Mileage reimbursement
Quick apply
Enterprise Business Analyst
Coastal Community —Nanaimo, BC
- $72,535–$90,173 a year
- Remote
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
2d
Analyst, Quality Control
Applied Pharmaceutical Innovation —Edmonton, AB
- $75,000–$95,000 a year
- Full-time
- Laboratory experience
- Microsoft Office
- Master's degree
- Paid time off
Construction Quality / Field Engineer
Highbridge Human Capital —Alberta
- Full-time
- Remote
- Engineering
- Microsoft Office
- Bachelor's
Quick apply

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analyst, quality control jobs near remote ca

Quality Analyst

TP Canada -
Toronto, ON

Apply Now

Job details

Full-time

Qualifications

Google Suite
Sales
Microsoft Office
Quality assurance
Bachelor's
B2B sales
Computer skills

Full job description

Join Teleperformance – Where Excellence Meets Opportunity!

Teleperformance is a leading provider of customer experience management, offering premier omnichannel support to top global companies. Our diverse service locations, including on-site and work-at-home programs, ensure flexibility and broad reach.

Why Choose Teleperformance?

We emphasize the importance of our employees, fostering enduring relationships within our teams and communities. Our dedication to employee satisfaction distinguishes us.

Utilize advanced support technologies and processes engineered to achieve outstanding results.

We cultivate lasting client relationships and make positive contributions to our local communities.

Become Part of an Exceptional Team!

Join Teleperformance, where our world-class workforce and innovative solutions drive success. Experience a workplace that values your development, supports your goals, and celebrates your accomplishments.

Job Description

Advertised as : Quality Analyst

About Us

TP is a worldwide leader in client experience management and contact center business process outsourcing. With more than 500,000 employees, development of an efficient and responsible hybrid organization, combining work-from-home and on-site solutions, with around 50% of employees now working remotely.

Ranked 11th in the world's Top 25 Best Workplaces by Fortune Magazine, in partnership with Great Place to Work®; Best Employer certification earned in 64 countries covering more than 97% of the total workforce.

Our Work Culture

At TP, we remain true to our core values of integrity, respect, professionalism, innovation and commitment.

Autonomous - We encourage and trust your decision-making skills.
Progressive work environment- If you have skills to prove we have all ladders for you to grow
Flexible - We believe in results
Innovative - All ideas matter
Inclusive - Everyone is Included and everyone wins

Minimum Qualifications

At least a Vocational Diploma/Short Course Certificate, Bachelor’s/ College Degree in any field
Team player with great attention to details and ability to drive impactful insights
Effective facilitation skills in client and staff meetings

Preferred Qualifications

Exceptional interpersonal and motivational skills
At least 2 years of work experience in Quality Assurance in a B2B sales environment
At least 1 years of B2B sales experience
Knowledge of BPO voice and back office performance metrics
Excellent computer skills, including but not limited to MS Office and G Suite
Effective decision-making skills
Ability to provide constructive feedback and identify opportunities for coaching
Solid understanding of workflow and Salesforce

Deliverables

Perform quality and process adherence review of contractor’s agents providing support services to clients customers and end users regarding their interactions with client’s customers and end users and work closely with client to update and implement changes to quality processes and criteria as these changes arise. This includes performing quality evaluations for each agent/ TL in accordance with SLAs
Interpret and implement quality assurance standards
Before each agent commences insuring and certifying that each agent (including TLs) is qualified based on minimum requirements guidance and/ or mock calls certification
Track, measure and report metrics as per agreement with client
Attend and lead calibration sessions
Analyze data to identify trends, behaviors and areas of improvement through audits
Keep track on the improvement of agents especially outliers
Conduct calibration sessions and team huddles focused on quality
Partner with Training to identify site/ agent opportunities and trend analysis to help determine training solutions to be done to address the areas for improvement
To work closely with Operations to ensure that the agents are able to strategize along with the other departments to ensure that we are meeting the client and company targets
Performance Improvement, Process Excellence and Continuous Improvement
To the extent that the nature of the services requires supplier to process personal data (as defined by Agreement/s Sow or MSA) supplier warrants that any processing of such personal information will be carried out in compliance with each relevant provision of the data protection law applicable to supplier
Problem area identification, suggestions to training to solve for it The role covers a broad set of responsibilities requiring expertise in strategic communications and knowledge of digital and content marketing, and communications design, development and execution.

Benefits & Perks

Established career path supported by self-assessments, virtual training, and guided curriculum that allow for vertical and horizontal growth through our multiple lines of business.
Robust career path with a full development plan and the opportunity to grow in the organization.
Paid 4 weeks training, 2 weeks leave.
Continuous learning through progressive training that is specific to your tenure and skills.
Competitive salary with incentive programs
Positive and supportive environment
Medical and Dental benefits, Employee Family Assistance Programs, Rewards & Recognition programs.

Schedule

Fixed schedule Monday to Friday, 9 hrs shift from 9 AM to 6 PM.

Location

Candidates are advised to be within travel distance from our primary location Yonge & Eglinton.
Hybrid setup, 4 weeks of product training will be on-site.

Teleperformance welcomes and encourages applications from people with disabilities. Accommodations are available on request for candidates taking part in all aspects of the selection process. Should you be invited to participate in the selection process we are committed to accommodating you to best meet your needs.

Be One of Our People:
It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

Job Application Accommodation:
If you have questions or need an accommodation for any disability during this application, please contact your local Teleperformance location for assistance.

Apply Now

Refine Your Search

analyst, quality control jobs in remote ca

Quality Analyst

Specialist, Loan Quality Control-Underwriter

Customs Analyst

SAP Systems Analyst – Finance

Operations Research Analyst - AI Trainer

Bilingual Software Quality Analyst

Business Analyst

Senior Business Systems Analyst (Remote)

Network Analyst

Costing Analyst

Business Systems Analyst

Metrics and Reporting Analyst (Procurement)

Quality Control Inspector

Senior Financial Analyst

Analyst, National Portfolio Management

Intermediate Billing Analyst - Bilingual

Telecom Inspector

Enterprise Business Analyst

Analyst, Quality Control

Construction Quality / Field Engineer

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