Revelstoke, Bc Reservation specialist Jobs – 4 Openings This Week

Senior Guest Experience Manager
Revelstoke Mountain Resort —Revelstoke, BC
- $60,000–$65,000 a year
- Weekends as needed
- Management
- Sales
- Microsoft Office
Quick apply
STHS 26/27 - Reservations Specialist
Selkirk Tangiers Heli Skiing —Revelstoke, BC
- $19.47 an hour
- Seasonal
- Spanish
- Sales
- Writing skills
Quick apply
1d
STHS 26/27 - Reservations Specialist
Revelstoke Mountain Resort —Revelstoke, BC
- $19.47 an hour
- Seasonal
- Spanish
- Sales
- Writing skills
Quick apply
1d
Front Desk Agent
Gravity Haus —Revelstoke, BC
- $18.70–$20.00 an hour
- Part-time
- Bilingual
- Hospitality
- Spanish
Quick apply

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STHS 26/27 - Reservations Specialist
Selkirk Tangiers Heli Skiing —Revelstoke, BC
Auditing bookings & filing paperwork ensuring thorough attention to detail. Under the general direction of the Reservations Manager/Assistant Manager/Team Lead,…
$19.47 an hour
Quick apply
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STHS 26/27 - Reservations Specialist
Revelstoke Mountain Resort —Revelstoke, BC
Auditing bookings & filing paperwork ensuring thorough attention to detail. Under the general direction of the Reservations Manager/Assistant Manager/Team Lead,…
$19.47 an hour
Quick apply
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Senior Guest Experience Manager

Revelstoke Mountain Resort -
Revelstoke, BC

Quick apply

Job details

Full-time
$60,000–$65,000 a year

Qualifications

Management
Sales
Microsoft Office
Organizational skills
Leadership
Marketing

Full job description

Proud to be 100% Canadian-owned, Northland Properties' are recognized as one of the most trusted names in hotels, restaurants, resorts, sports, construction, and asset management. Our well-known and loved brands have been bringing people together to celebrate unforgettable experiences across Canada, the US, Ireland, and the UK for over 50 years. As Canada’s fastest-growing hospitality group, we believe the foundation of our continued success is our people and their ability to take great care of our guests.

About Us
Revelstoke Mountain Resort (RMR) and The Sutton Place Hotel are proud members of Northland Properties Corporation (NPC), Canada’s largest privately owned hospitality group. Since opening in 2007, RMR has earned an international reputation for its big mountain terrain, legendary powder, and authentic Canadian mountain town atmosphere.

Located at the base of the resort and just steps from the gondola, The Sutton Place Hotel is a luxury 4-star property that offers guests a seamless blend of comfort and adventure. Together, the resort and hotel deliver world-class hospitality and unforgettable experiences, whether guests come for outdoor adventure, relaxation, or a mix of both.
If you are passionate about guest service, thrive in a fast-paced environment, and want to be part of a team that values both adventure and professionalism, we invite you to join our Central Reservations team.
Job Description
The Senior Guest Experience Manager is responsible for the overall leadership, performance, and strategic direction of the Guest Experience team at Revelstoke Mountain Resort and its associated properties, including The Sutton Place Hotel and Cabot Revelstoke Mountain Lodge.

This role oversees the Guest Experience Manager and Specialists, ensuring the team delivers a high-quality, consultative booking experience while driving revenue through accommodations, activities, and year-round offerings including skiing, mountain biking, and golf.

The Senior Guest Experience Manager is accountable for team performance, culture, training, and cross-department alignment, ensuring the Guest Experience function operates as a key revenue-generating department.

Key Responsibilities:
Team Leadership & Development

Lead, coach, and develop the Guest Experience team, including the Manager and Specialists
Oversee hiring, onboarding, performance management, and succession planning
Build a high-performance, service-driven team culture

Strategy & Performance

Set and monitor key performance metrics:
Revenue per booking
Conversion rates
Activity and package attachment rates
Align Guest Experience strategy with Sales, Marketing, and Revenue teams
Identify opportunities to grow revenue through new products (e.g., golf, heli, seasonal offerings)

Training & Product Development

Lead training initiatives across all guest-facing products including:
Accommodation offerings
Activities (winter and summer)
Golf tee time bookings and packages
Ensure the team maintains strong product knowledge and consultative selling skills

Cross-Department Alignment

Collaborate with:
Sales (group and events alignment)
Marketing (campaigns and promotions)
Operations (guest readiness and delivery)
Ensure a seamless pre-arrival experience for all guests

Qualifications & Skills

Must be eligible to work in Canada – can provide SIN documentation
4+ years of experience in reservations, revenue management, or hospitality operations, with at least 2 years in a supervisory/management capacity.
Strong leadership skills with proven ability to manage and develop teams.
Advanced knowledge of reservation systems (Opera, RTP, Aspenware, or equivalent) and Microsoft Office Suite.
Solid understanding of revenue management, sales principles, and distribution channels.
Excellent communication, analytical, and problem-solving abilities.
Strong organizational skills and ability to manage multiple priorities in a fast-paced environment.
Flexible availability including evenings, weekends, and holidays.

Compensation and Benefits:

Free Season pass
Discounted lift tickets for friends and family
Discounts at the resort’s restaurants, retail, rental, repairs outlets including pro deals.
Free or discounted lift tickets at many other resorts
Discounts at Sutton and Sandman hotels (employee and friends/family)
Additional Northland Properties discounts via a Perks program with other vendors

Disclaimer:
The above statements are intended to describe the general nature and level of work being performed. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

At Northland Properties, we are committed to building a network of talented professionals who can help to provide exceptional hospitality experiences. As an equal opportunity employer, we are constantly seeking motivated and enthusiastic individuals to join us in various fields, including Construction, Finance, IT, HR, Marketing, and Support Center. To join our dedicated team and be a part of our thriving hospitality community, explore the exciting career opportunities available at https://northland.ca/careers/.

Quick apply

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reservation specialist jobs in revelstoke, bc

Senior Guest Experience Manager

STHS 26/27 - Reservations Specialist

STHS 26/27 - Reservations Specialist

Front Desk Agent

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