Richmond Bc Bilingual customer service associate Jobs – 19 Openings This Week

Customer Care Agent
Grand & Toy —Burnaby, BC
- $45,000–$55,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Continuous improvement
- Dental care
- Tuition reimbursement
Quick apply
Remote Travel Customer Service Representative (Bilingual Cantonese)
Aspire Lifestyles Americas, Inc. —Burnaby, BC
- From $24 an hour
- Weekends as needed
- Remote
- Bilingual
- Hospitality
- Customer service
- Dental care
- Paid time off
Quick apply
Customer Care Representative (Remote & Bilingual Preferred)
Waste Solutions Canada —Richmond, BC
- $46,000 a year
- Full-time
- Remote
- Bilingual
- Microsoft Word
- Microsoft Excel
- Employee assistance program
Quick apply
11d
Client Support Representative - REMOTE
Dynacare —Vancouver, BC
- $19.35 an hour
- Full-time
- Remote
- Bilingual
- Customer service
- English
- Wellness program
- Employee stock purchase plan
Bilingual Group Customer Service Representative
THE EMPIRE LIFE INS. CO —Vancouver, BC
- $50,880–$75,260 a year
- Full-time
- Remote
- Bilingual
- Writing skills
- English
- Dental care
- Life insurance
Quick apply
Bilingual Customer Sales and Service Agent - Call Centre
Air Canada —Vancouver, BC
- $19.88 an hour
- Full-time
- Bilingual
- Spanish
- Customer service
- Dental care
CSR - Customer Service Representative
Strait Express Ltd —Delta, BC
- $17.85–$22.00 an hour
- Full-time
- Bilingual
- Sales
- Customer service
Quick apply
2d
Bilingual (French/English) Guest Services Representative - Seasonal
Arc'teryx —Vancouver, BC
- $48,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Microsoft Office
- Employee stock purchase plan
- Dental care
Temporary Counter Sales Representative
Reliable Parts —Coquitlam, BC
- From $21 an hour
- Full-time
- Bilingual
- Customer service
- Basic math
Quick apply
3d
Customer Service/Sales Associate
BC Ripe Fruit & Produce —West Vancouver, BC
- From $20 an hour
- Full-time
- Bilingual
- Sales
- Customer service
Quick apply
8d
Bilingual Customer Service Representative (CSR) – (German or Dutch)
Fraserway RV —Delta, BC
- $20–$22 an hour
- Weekends as needed
- Bilingual
- Customer service
- English
Quick apply
Bilingual Customer Service Team Lead / Supervisor – Remote
Beyond Bilingual Inc. —Canada
- $200–$700 a month
- Weekends as needed
- Remote
- Bilingual
- Management
- Customer service
Quick apply

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Customer Service Rep (Bilingual: French/English) On-Site
Concentrix —Oshawa, ON
Assist customers with vehicle warranty and recalls while making tailored recommendation on our products and services to meet their needs.
$24.56–$30.70 an hour
Customer Service / Sales Rep (Bilingual: French/English) On-Site
Concentrix —Oshawa, ON
Assist customers with vehicle warranty and recalls while making tailored recommendation on our products and services to meet their needs.
$24.56–$30.70 an hour

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Customer Care Agent

Grand & Toy -
Burnaby, BC

Quick apply

Job details

Full-time
$45,000–$55,000 a year

Qualifications

Bilingual
French
English
Continuous improvement
Communication skills

Full job description

Who We Are

At Grand & Toy, we're more than just a supplier – we're a trusted partner to businesses across Canada. With over a century of experience, we've built a legacy of delivering innovative solutions in office supplies, furniture, technology, cleaning products, and facility management. We strive to empower organizations by simplifying procurement, streamlining operations, and providing tailored solutions that drive success. We pride ourselves on exceptional service, sustainable practices, and creating value for businesses of all sizes.

As a leader in the industry, we're committed to fostering strong relationships, reducing costs, and helping our clients build smarter workplaces. Internally, that means building strong, respectful relationships with our people and our partners, too.

About the Role

As a Customer Care Agent at Grand & Toy, you’ll be a key voice for our business customers across Canada, ensuring every interaction is professional, accurate, and easy.

You’ll work within a hybrid support model (Canadian‑based and offshore teams), handling a mix of order inquiries, returns, delivery issues, and product questions across phone, email, and chat.

Reporting to the Manager of Customer Care, you’ll play a critical role in delighting our customers, supporting account growth, and reinforcing our reputation for exceptional service, while helping us continuously elevate how we serve our customers.

Key Responsibilities

Support customers & resolve issues - Respond to customer inquiries across phone, email, and chat, providing accurate information and resolving issues while delivering a professional, positive experience.
Manage orders & transactions - Process orders, changes, returns, and related transactions with a high level of accuracy, proactively monitoring status and communicating updates as needed.
Be a trusted customer partner - Build strong relationships by offering timely, knowledgeable, and solution‑oriented support that drives customer satisfaction and loyalty.
Collaborate to get things done - Work closely with Sales, Supply Chain, Operations, Pricing, and offshore teams to resolve service issues and ensure a seamless customer experience.
Drive continuous improvement - Share customer feedback and recurring issues, and stay current on products, services, and systems to help improve our processes and overall customer experience.

Who You Are

Customer‑First Mindset – You genuinely care about solving problems and creating a great experience for customers, even when situations are challenging or complex.
Strong Communicator – You’re clear, professional, and confident in your written and verbal communication, and comfortable supporting customers over phone, email, and chat.
Detail‑Oriented & Accurate – You work carefully within systems and processes, with a strong focus on accuracy when entering orders, processing returns, and documenting interactions.
Problem Solver – You use sound judgment to assess situations, ask good questions, and identify practical solutions that balance customer needs and business realities.
Collaborative Team Player – You build positive working relationships with teammates and cross‑functional partners, and you’re comfortable working in a hybrid onshore/offshore environment.
Adaptable & Curious – You’re comfortable working in a fast‑paced environment, learning new systems, and adapting as customer needs and priorities evolve.

Bonus points for being Bilingual in English and French

What Grand & Toy Offers

At Grand & Toy, we're committed to helping you thrive, professionally, financially, and personally. As part of our team, you'll enjoy a rewarding career with strong support and meaningful opportunities to grow.

Here’s what Grand & Toy offers:

Competitive Compensation – With a hiring range between $45,000 - $55,000 reflecting your skills and experience, with future growth potential.
Comprehensive Benefits Package – Health, dental, vision, and wellness programs to support you and your family.
Retirement Savings Support – Matching RRSP contributions through a flexible retirement savings plan.
Learning & Development – Access to tuition reimbursement, training, tools, and resources to help you build your skills and advance your career.
Career Advancement – Opportunities for growth and promotion within a proudly Canadian company.
Exclusive Perks – Associate and corporate discounts, plus rewards programs in eligible roles.

Ready to Apply?

Join Grand & Toy as a Customer Care Agent and help us deliver an exceptional experience to businesses across Canada, while building a career with a company that values your skills, supports your growth, and recognizes your impact.

We are committed to providing accommodations for persons with disabilities. If you require accommodation during the recruitment process or in the workplace, we will work with you to meet your needs.

Our recruitment team uses AI tools to help source candidates, but all screening and selection decisions are made by humans. Only those selected for an interview will be contacted.

Quick apply

Refine Your Search

bilingual customer service associate jobs in richmond bc

Customer Care Agent

Remote Travel Customer Service Representative (Bilingual Cantonese)

Customer Care Representative (Remote & Bilingual Preferred)

Client Support Representative - REMOTE

Bilingual Group Customer Service Representative

Bilingual Customer Sales and Service Agent - Call Centre

CSR - Customer Service Representative

Bilingual (French/English) Guest Services Representative - Seasonal

Temporary Counter Sales Representative

Customer Service/Sales Associate

Bilingual Customer Service Representative (CSR) – (German or Dutch)

Bilingual Customer Service Team Lead / Supervisor – Remote

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