Richmond Bc Scheduler home care Jobs – 2 Openings This Week

Scheduling Specialist
Nurse Next Door —Vancouver, BC
- From $24 an hour
- Immediate opening
- Customer service
- Administrative experience
- Continuous improvement
- Profit sharing
- Dental care
Quick apply
Residence Worker with Overnight Awake Scheduling, Part-Time
Taproot Community Support Services —Vancouver, BC
- Part-time
- CPR Certification
- Medication administration
- Sanitation
- Profit sharing
- Employee assistance program
Quick apply

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Scheduling Coordinator (Home Care)
Carefirst Seniors & Community Services Association —Toronto, ON
With a staff of more than 550 members (including full-time and part-time staff) and the help of a pool of 850 active volunteers, we serve over 15,000 clients a…
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Scheduling Specialist

Nurse Next Door
Vancouver, BC

Quick apply

Job details

Permanent | Full-time
From $24 an hour

Qualifications

Customer service
Customer appointment booking
Administrative experience
Schedule management
Continuous improvement
Client services
Customer service orientation
Organizational skills
Customer support
Clerical experience
Communication skills
Client interaction
Business process improvement

Full job description

Our purpose is Making Lives Better through Happier Aging. We help seniors stay in their homes for as long as they choose, and our real talent is caring and connecting to seniors’ hearts. We are not just another home care company fulfilling daily tasks, we are a company that admires people and seeks to make a difference in everything we do. By working at Nurse Next Door, you will be part of a growing company that is helping seniors do what they love again.

As a Scheduling Specialist, referred to internally as a Care Services Scheduling Specialist, you will answer inbound calls for Caregivers and Clients, scheduling Client visits with Caregivers.

We have an immediate need for a Care Services Scheduling Specialist with evening and weekend availability.

As a Nurse Next Door team member you will receive:

Flexible Dental & Medical Health Benefits
Personal and Health Spending Accounts
Competitive base salary & full time hours
Profit-sharing bonus plan
Employee recognition and fun!
Growth and development

What You Will Lead:

Deliver WOW Customer Service experience in every interaction with Clients, Caregivers and Franchise teams to exceed Customer service standards while surpassing call hold times
Utilize the Alayacare platform for scheduling, follow workflows, follow one Best Way processes, and establish communication channels to promote efficiency and drive accurate data for business insights
Deliver Peace of Mind by ensuring that all Caregivers clock in for their visits and escalate no-show situations with a sense of urgency, conducting investigations as required within 22 minutes of the visit start time
Schedule and book Client visits using the scheduling platform at least 14 days out, find the Perfect Match Caregiver for each Client and complete documentation as required
Respond to Caregiver questions regarding schedules and visit offers
Update Client and Client Contacts on any changes to service, keeping accurate and detailed documentation in our system
Resolve Franchise Partner issues with One Best Way and operational excellence in mind
Be an active team member and contribute to process improvement initiatives that make Care Services a high performing team
Provide fast and easy access to Clients and Caregivers by answering a high volume of inbound calls in 30 seconds or less

What you will bring to Nurse Next Door:

A minimum of 2-3 years of experience in a Customer Service role
Strong organizational skills with a proven ability to manage many ongoing tasks
Team members to be adaptable with their schedules in order to meet changing priorities and ensure we stay on track with our goals.
Excellent verbal and written communication skills
A professional and friendly attitude to quickly develop rapport with clients over the phone

Job Types: Full-time, Permanent

Pay: From $24.00 per hour

Expected hours: 40 per week

Benefits:

Company events
Dental care
Extended health care
Life insurance
Paid time off
Vision care

Application question(s):

This role is not a standard 9-to-5. It requires significant flexibility, as we provide 24/7 support to our client. Our team is small but close knit and schedules can change weekly to accommodate our 24/7 operation. Can you fully commit to this type of schedule as a core requirement of the job?
When you have to deliver difficult news or sensitive feedback to a teammate, what is your process for ensuring that the conversation remains productive and professtional ?
This role is an 'in office' role at our Vancouver office in Kitsilano . Shift times vary as our operation is 24/7. Current business needs are Wednesday-Sunday 1:30pm - 10:00pm. Please confirm your availability.

Experience:

Customer service: 3 years (required)

Work Location: In person

Quick apply

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scheduler home care jobs in richmond bc

Scheduling Specialist

Residence Worker with Overnight Awake Scheduling, Part-Time

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