About Four Seasons:
Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.
At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.
About the location:
A warm welcome framed by spacious, modern design awaits you in the heart of Toronto's historic Yorkville neighbourhood. Enjoy authentic French cuisine paired with one of our 350 wine labels at Café Boulud, and specialty craft cocktails at our spirited lobby lounge and bar. Enjoy the serenity of our Forbes Travel Guide Five-Star rated Spa, or step out and explore the vibrant character of Toronto's most glamorous shopping and restaurant district.
Are you ready to take the next big step in your hospitality career? Four Seasons Hotel Toronto is currently looking for a talented and dynamic Full-Time Spa Receptionist who shares our passion for excellence and infuse enthusiasm into everything they do!
About the role:
The Spa Receptionist serves as the first point of contact for guests, ensuring a warm, professional, and seamless experience from booking to checkout. This role requires exceptional organizational skills, a guest-centric approach, and the ability to multitask in a dynamic environment. The Spa Receptionist is responsible for handling appointments, assisting with retail sales, maintaining reception and spa areas, and coordinating with various departments to ensure Four Seasons' standards of service are upheld.
What you will do:
Guest Service
- Welcome and consult with guests about services, amenities, and spa facilities.
- Set and coordinate appointments, ensuring accuracy and alignment with guest preferences.
- Provide recommendations and assist with retail sales tailored to guest needs.
- Anticipate guest needs, resolve issues promptly, and ensure a memorable experience.
- Handle telephone and email inquiries according to Four Seasons' service standards.
Operations & Coordination
- Manage spa booking systems, ensuring reservations are accurate and optimized for productivity.
- Maintain communication logs and update staff on changes to bookings or tasks.
- Assist therapists and attendants with operational needs, ensuring smooth service delivery.
- Monitor guest areas (locker rooms, fitness areas, relaxation rooms) hourly, ensuring cleanliness and functionality.
Administrative & POS Management
- Process payments, gratuities, and service vouchers accurately.
- Prepare daily accounting reports and resolve any discrepancies in vouchers or payments.
- Assist with gift certificate processing and ensure proper handling of cash and bank balances.
Retail Management
- Maintain product knowledge and assist guests with retail purchases.
- Restock, price, and display retail products, keeping the area clean and organized.
- Participate in monthly and quarterly retail inventories, ensuring accuracy and accountability.
- Monitor packaging stock levels and notify management when replenishment is needed.
Reception Desk Responsibilities
- Maintain a neat, organized, and professional reception area.
- Update forms, reference materials, and guest collateral as required.
- Manage supply requisitions and restocking efficiently.
- Follow Four Seasons’ standards for handling emails, telephone calls, and
- computerized systems.
- Perform mathematical calculations as needed for transactions and reporting.
Interdepartmental Coordination
- Communicate effectively in English (or other applicable languages).
- Work closely with engineering to address any maintenance issues promptly.
- Collaborate with housekeeping to maintain a clean, fresh, and welcoming environment.
- Notify security promptly of any accidents, injuries, or safety concerns.
- Handle lost and found items appropriately, ensuring guest belongings are returned.
What you will bring:
- Reading, writing, and oral proficiency in English; additional languages are a plus.
- Excellent communication and organizational skills, with the ability to prioritize in a busy environment.
- Previous experience in a similar role (2 years preferred) within a luxury spa or hospitality setting.
- Knowledge of spa software systems and hotel interface programs such as Book4Time, Opera, and HotSOS, preferably.
- Proficiency in Microsoft Office (Word and Excel) and Canva.
- High grooming standards, a genuine smile, and a professional demeanour.
- Passion for the health and wellness industry, with a proactive and guest- focused mindset.
- Valid Smart Serve Certification is required.
What we offer:
- Paid time off, including vacation days, floating days, and sick days
- Exclusive discount and travel programs with Four Seasons Hotels and Resorts worldwide
- Complimentary meal per shift in our employee dining room, OASIS
- Complimentary dry cleaning of uniforms
- Excellent Training and Development opportunities, including educational assistance, discounted eCornell courses, and access to complementary e-training
- Robust extended flex benefit plan through Manulife, including medical, HCSA, dental, vision, life insurance, virtual health care, EAP, DPSP/RRSP/TFSAs
- Monthly Employee Recognition celebrations and Bi-Annual Employee Parties... and more!
Hourly rate of pay is $25.59
Schedule & Hours
The ideal candidate will have an open work schedule and able to work weekdays, weekends, and holidays. Ability to work both weekends (Saturday and Sunday) on a regular basis is required.
We look forward to receiving your application!
Successful candidates must possess legal work authorization in Canada. Work permit sponsorship is not available. This posting is for an existing vacancy within the organization. The hiring process includes AI screening for keywords and minimum qualifications. Recruiters review all results .
Four Seasons is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If contacted for an employment opportunity, please advise Human Resources if you require accommodation.
