Rocky View Ab Guest service agent Jobs – 34 Openings This Week

Switchboard Agent
Pomeroy Kananaskis Mountain Lodge —Calgary, AB
- From $18 an hour
- Weekends as needed
- Microsoft Outlook
- Inventory management
- Computer literacy
Quick apply
Join the Everwild Team!
Everwild —Calgary, AB
- Hotel
- Dental care
- Vision care
Quick apply
Front Desk Agent - Black Diamond Club
Pomeroy Kananaskis Mountain Lodge —Calgary, AB
- $20 an hour
- Weekends as needed
- Microsoft Outlook
- Hotel
- Cashiering
Quick apply
1d
Guest Service Agent
Sandman Hotel Group —Calgary, AB
- Part-time
- Management
- Hotel
- Accounting
- Dental care
- Employee assistance program
Quick apply
Guest Services Agent
Resorts of the Canadian Rockies —Calgary, AB
- Part-time
- Microsoft Word
- Microsoft Outlook
- Cashiering
4d
Contact Centre Service Agent (BC/AB - Remote)
The Travel Corporation —Calgary, AB
- $19.35 an hour
- Overtime
- Remote
- CRM software
- Guest services
Quick apply
Guest Service Agent
Element Calgary Airport | Four Points Calgary Airport —Calgary, AB
- $16.00–$16.50 an hour
- Full-time
- Experience working with individuals with disabilities
- Customer service
- Hotel
- Dental care
Quick apply
3d
Guest Service Agent/Front Desk Agent
Holiday Inn & Suites Calgary Airport North —Calgary, AB
- $16.50–$18.00 an hour
- Part-time
- Sales
- Customer service
- English
- Dental care
- Paid time off
Quick apply
11d
Front Desk Agent
The Dorian Autograph Collection Hotel & Courtyard by Marriott Calgary Downtown —Calgary, AB
- Weekends as needed
- Hotel
- Cashiering
- Front desk
Quick apply
Guest Service Agent/Night Auditor
Hampton Inn by Hilton Calgary Airport North —Calgary, AB
- From $17 an hour
- Weekends as needed
- Microsoft Office
- Hotel
- High school diploma or GED
Quick apply
Front Desk Agent
Canadian Hostelling Association —Calgary, AB
- $18.14 an hour
- Hotel
- Front desk
- Guest services
Quick apply
Global Reservations Agent
Pursuit Collection —Calgary, AB
- From $18.50 an hour
- Weekends as needed
- Hybrid work
- CRM software
- English
- Hotel
Contact Centre Sales Agent (Remote - BC/AB)
The Travel Corporation —Calgary, AB
- $19.35 an hour
- Overtime
- Remote
- Salesforce
- Guest services
Quick apply
Cook and Guest Service Representative
strEATS Restaurants —Airdrie, AB
- From $15 an hour
- Full-time
- Front desk
- Cleaning
- Guest services
Quick apply
Front Desk Agent
Comfort Inn & Suites Calgary South —Calgary, AB
- $16–$18 an hour
- Weekends as needed
- Google Suite
- Hotel
- Front desk
- Dental care
- Flexible schedule
Quick apply
Front Desk Agent
Holiday Inn & Suites Calgary Airport North —Calgary, AB
- $16.50–$17.50 an hour
- Part-time
- English
- Research
- Hotel
- Dental care
Quick apply
11d
Guest Services Agent - Season Pass Distribution
Resorts of the Canadian Rockies —Calgary, AB
- Weekends as needed
- Microsoft Outlook
- In-person
- Guest services
4d
Front Desk Agent
Marriott International, Inc —Calgary, AB
- Full-time
- No experience needed
- Hotel
- High school diploma or GED
Part Time Hotel Guest Service Agent & Night Auditor
Hotel 11, MOD A Sonesta Collection —Calgary, AB
- $15.50–$19.00 an hour
- Part-time
- Sales
- Customer service
- Computer literacy
- Store discount
Quick apply
5d
Front Desk Agent
Grey Eagle Resort & Casino —Calgary, AB
- Weekends as needed
- Microsoft Word
- Microsoft Outlook
- English
Quick apply
5d

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Switchboard Agent

Pomeroy Kananaskis Mountain Lodge -
Calgary, AB

Quick apply

Job details

Full-time
From $18 an hour

Qualifications

Computer operation
Microsoft Outlook
Inventory management
Computer literacy
Cashiering
Hospitality Management
Customer service orientation
Organizational skills
Front desk
Multi-line phone systems
Guest services
OPERA
Guest issue resolution
Communication skills
Client interaction
Team coordination

Full job description

Switchboard Agent

Rate of Pay: Starting at $18/hour

THIS JOB IS LOCATED IN KANANASKIS, AB. SUBSIDIZED STAFF HOUSING IS AVAILABLE.

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

Start a new Adventure while working for an Autograph by Marriott resort located in the heart of the iconic Canadian Rockies! The Kananaskis Mountain Lodge is surrounded by untouched beauty and rugged mountain peaks, offering a once-in-a-lifetime opportunity for those seeking a culture that offers a work-hard, play-hard mantra, an empowering workplace, industry-best perks and benefits, and amazing development opportunities for those looking to grow a career. Join the Marriott family today!

The Role:

As a Switchboard Agent with our Rooms Division, you will be an important member of a team that creates an atmosphere of exceeding guest expectations, each and every shift. Your role is vital in determining what impression the guest has of our Lodge. You will find success in your role by making business decisions that are focused on upholding the highest standards in guest service while delivering against key financial goals and performance metrics for the department.

In this highly visible role, the Switchboard Agent is responsible for answering phone calls in a professional manner and helping guest with any questions they might have. This includes promoting the lodge and the surrounding areas, promptly following up on guest requests and concerns, using strong and effective communication with all other hotel departments, seeking feedback from guests and exceeding their expectations, whether by wowing them, or when in service recovery. The switchboard agent is responsible for the room assignment of hotel inventory, as well as, coordinating with the housekeeping department for arrivals and departures.

Job Duties:

Answering internal & external phone calls in professional manner.
Provide courteous, professional and attentive guest service at all times.
Promote the Lodge and surrounding area and activities.
Maintain a good working relationship with all departments.
Establishing a personal rapport with the guest in order to learn about their needs and expectations.
Actively seek feedback from guests, following up and taking action to exceed guest expectations, whether that is to wow the guest, or in service recovery.
A personalized touch during all guest interactions to ensure they feel welcome and special.
Must be able to work a variety of shifts as this a 24-hour operation.
Strong and effective communication with all other departments, and strong teamwork required between all inter-related departments (Housekeeping, Sales, Reservations, Food and Beverage, etc.)
In-depth knowledge of the Kananaskis Valley and surrounding area, to Share the Adventure and create the unrivalled Kananaskis guest experience.
Room assignment and inventory management for all guests, including groups, tours and VIP guests.
Good knowledge to handle cash/debit/credit transactions. Help guest with any billing inquires they have from their past or future stay.

Employment Experience and Educational Requirements:

Previous experience working within a Front Office environment is an asset.
Degree or Diploma in Hospitality or Hotel/Resort Management is preferred.
Dynamic, enthusiastic individual who thrives under pressure and is able to perform multiple tasks simultaneously.
Previously demonstrated commitment to exceeding guests' expectations at all times.
Must be computer literate, with experience in Outlook, Excel, Opera and MS Cloud.
Professional in presentation and demeanor.
Self-motivated, excellent organizational skills and the proven ability to work well under pressure.

Physical Demands:

Ability to maintain focus and concentration while managing multiple incoming calls and requests.
Multitasking and working under pressure in a fast-paced environment.
Visual demands include, extended screen time and reading detailed information accurately.
Prolonged periods of sitting at a workstation throughout the shift.
Frequent use of hands and fingers for operating a multi-line telephone system, keyboard, and computer,
Able to work a variety of shifts, including mornings, evenings, weekends, and holidays.

Amazing Perks:

Personal days: 5 per year after 90 days of continued full-time employment
Food and Beverage discounts at ALL 6 of our dining outlets
Growth and development opportunities, both personal and professional
Onsite staff accommodations which include a residence convenience store and employee gym
One meal per day in our employee cafeteria (taxable benefit)
Discounts on activities offered through our Activities Committee: Skydiving, Yoga, rafting, to name a few
Shuttle access to Calgary and Canmore
Health and Wellness benefits (some restrictions may apply)
Vacation is accrued starting on your first day of work at a rate of 4% of your earnings
Marriott Destinations membership providing you with discounted room rates and food and beverage discounts at any of Marriott's chain of hotels
Discounted access to our Nordic Spa*
Discounted Ski Pass and Golf rates*
Kananaskis Parks Pass

Apply now or visit us to learn more information at www.livetheadventure.ab.ca

Experience the Kananaskis Mountain Lodge here: https://vimeo.com/261927699

*Season Availability, subject to cut off dates.

Quick apply

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