Saanich, Bc Front desk manager Jobs – 2 Openings This Week

Front Desk Supervisor
ORCA SPIRIT ADVENTURES —Victoria, BC
- $23–$25 an hour
- Weekends as needed
- Sales
- Customer service
- Supervising experience
- Store discount
Quick apply
Front Office Manager
James Bay New Horizons —Victoria, BC
- $50,000–$55,000 a year
- Weekends as needed
- Microsoft Powerpoint
- CPR Certification
- Microsoft Excel
- Designated paid holidays
- Paid time off
Quick apply
9d

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Front Office Manager
James Bay New Horizons —Victoria, BC
Ensure that volunteers working at the reception desk are orientated and competent with the VEND a point-of-sale system, collection of cash payments and will…
$50,000–$55,000 a year
Quick apply
9d
Night Auditor/Front Desk Agent - Full Time + Full Medical Benefits
Villa Eyrie Resort —Victoria, BC
Do you have a valid drivers license and vehicle? Facilitate and assist guest inquiries for accommodation, dining & spa reservations, activity recommendations…
$24 an hour
Quick apply
10d

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Office will be expanding in 2027 with more administrative staff hired so you would by then be familiar and experienced with all aspects of the office and could…
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Front Desk Supervisor

ORCA SPIRIT ADVENTURES -
Victoria, BC

Quick apply

Job details

Permanent | Full-time
$23–$25 an hour

Qualifications

Sales
Customer service
Supervising experience
Cash handling
Leadership
Communication skills
Retail sales

Full job description

Are you passionate about customer service, leadership, and creating unforgettable guest experiences? Join our whale watching team as a Front Desk Supervisor and play a key role in ensuring every guest's adventure starts off and ends on the right foot.

As Front Desk Supervisor, you'll work closely with the Guest Experience & Naturalist Manager to support daily operations, lead the front desk team, and help deliver exceptional experiences to thousands of guests throughout the season.

This is a year round, permanent, full-time position.

What You'll Do:

Leadership & Team Support

Lead, motivate, and support front desk team members
Assist with onboarding, training, and coaching new staff
Ensure front desk service standards are consistently upheld

Guest Experience

Deliver outstanding customer service in person, over the phone, and by email
Handle guest inquiries, concerns, and escalations professionally and efficiently
Troubleshoot operational and guest service issues as they arise

Operations & Administration

Coordinate and manage charter and group booking requests
Assist with staff scheduling and coverage planning
Assist with retail operations, including inventory organization, merchandising, and sales support
Maintain cleanliness, organization, and presentation of office and guest areas
Assist with cash handling procedures and ensure transaction accuracy
Help maintain and improve operational procedures, checklists, and reference materials
Ensure company policies, procedures, and standards are followed
Communicate effectively with management, vessel crews, and other departments
Assist with daily operational tasks, including preparing tour information and schedules
Other duties as assigned

What We're Looking For:

Previous experience in customer service, tourism, hospitality, or a supervisory role
Strong leadership and communication skills
Excellent organizational and problem-solving abilities
Ability to remain calm and professional in a fast-paced environment
Comfortable managing multiple priorities throughout the day
Positive attitude and willingness to support the team wherever needed
Experience with bookings, reservations, retail sales, or tourism operations is an asset

Schedule & Availability:

Full-time permanent position
Mandatory weekend and holiday availability
Flexible shifts including mornings, afternoons, and evenings
Vacation requests should not conflict with peak operating periods

Why Join Us?

Work alongside an enthusiastic team passionate about wildlife and guest experiences
Gain valuable leadership experience in a dynamic tourism environment
Be part of creating memorable experiences for visitors from around the world

If you're a natural leader who enjoys working with people and thrives in a fast-paced environment, we'd love to hear from you!

Pay: $23.00-$25.00 per hour

Benefits:

Discounted or free food
Store discount

Experience:

Supervising: 1 year (preferred)
Customer service: 1 year (required)

Work Location: In person

Quick apply

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