Overview:
At SITA, we keep airports moving, airlines flying smoothly, and borders open. Our technology and communication innovations power the success of the global air travel industry.
You’ll find us in 95% of international airports, working closely with over 2,500 transportation and government clients. Each partnership brings unique challenges, and we thrive on delivering fresh solutions and cutting-edge tech to keep operations running like clockwork. We don’t just move the world forward—we’re proud to be recognized as a Great Place to Work® by our employees and certified in most of our growing locations. Here, we feel empowered, supported, and inspired to grow.
Are you ready to love your job?
The adventure begins right here, with you, at SITA.
The Transformation Manager is responsible for enabling successful business change across projects and business-led initiatives, while ensuring that operating plans are maintained, tracked, and monitored at all times. The role leads structured change management activities, including impact assessments, stakeholder analysis, readiness planning, transition support, and communications.
The role works closely with AME Leadership, Business Units, and senior executives across SITA to support effective execution, alignment, and decision making. It also maintains Cascade, the scorecard application; assists in the preparation of Quarterly Business Review documents and materials; and, under supervision, provides timely input to the CEO Office on corporate and Board-related matters.
The internal title for this role will be "Project Manager"
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Develop and maintain long-term strategic plans (i.e.3-year plan) for AME, ensuring alignment with the overall vision and mission.
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Conduct comprehensive market analysis to identify trends, opportunities, and competitive landscape, informing strategic decisions.
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Collaborate with stakeholders to understand business objectives and translate them into actionable strategies.
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Identify and evaluate risks, issues, dependencies, and constraints associated with the project, escalating matters where appropriate. Where necessary, develop, agree on, and implement solutions to overcome these concerns.
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Prepare and present strategic planning reports and recommendations to senior leadership and key stakeholders.
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Support the development of transformation programs that align with strategic plans.
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Ensure all research and analysis activities are documented and accessible for future reference and review.
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Ensure AME objectives are interlocked with BU's.
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Coordinate with the communication team to articulate AME plans to the rest of the organization.
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Organize and prepare complex documents using a variety of applications for technology devices, such as standard office software. Also responsible for gathering and summarizing data for special reports.
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Schedule and prepare AME Strategy Board, including the documentation and tracking of follow-up
Qualifications:
- Strong skills in communication, performing gap analysis, stakeholder management, data collection and analysis is required to be effective in this role.
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Minimum 6 years of experience in managing transformational/change management projects in a related industry.
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Bachelor’s degree in business administration, Project Management, Management Information Systems, or another related field
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Recognized professional project management certification (e.g., PMP, PRINCE2, or equivalent)
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Certifications in change management or transformation (e.g., Change Management Certification)
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Demonstrated understanding of frameworks and methodologies used in managing large-scale transformation projects
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Proven ability to develop comprehensive program plans and manage cross-functional governance structures.
We’re all about diversity. We operate in 200 countries and speak 60 different languages and cultures. We’re really proud of our inclusive environment. Our offices are comfortable and fun places to work, and we make sure you get to work from home too. Find out what it's like to join our team and take a step closer to your best life ever.
Flex Week: Work from home up to 2 days/week (depending on your team’s needs)
Flex Day: Make your workday suit your life and plans.
Flex Location: Take up to 30 days a year to work from any location in the world.
Employee Wellbeing: We’ve got you covered with our Employee Assistance Program (EAP), for you and your dependents 24/7, 365 days/year. We also offer Champion Health – a personalized platform that supports a range of wellbeing needs.
Professional Development: At SITA, we believe growth fuels innovation. Our learning ecosystem offers access to world-class platforms and programs designed to help you thrive. From LinkedIn Learning, Microsoft's Enterprise Skills Initiative, and Airport Council International—available to all employees—to specialized solutions like Pluralsight for technology upskilling, Harvard Business Publishing for people leadership, Stanford for strategic development and many others, we align learning opportunities with your Development Plan and our business priorities. Your development journey is supported every step of the way.
Competitive Benefits: Competitive benefits that make sense with both your local market and employment status.
SITA is an Equal Opportunity Employer. We value a diverse workforce. In support of our Employment Equity Program, we encourage women, aboriginal people, members of visible minorities, and/or persons with disabilities to apply and self-identify in the application process.
