Company Biography:
Lambton College is always proud to acknowledge that it is located on the beautiful homeland that is the traditional territory of the Ojibwe, Potawatomi and Odawa Nations. As the second-oldest college in the Ontario publicly assisted system, we have served our learners and communities for nearly 60 years, and with ALL IN: The 2025-2029 Lambton College Strategic Plan, we are charting a strong and steady course towards the next 60.
We are providing our students with the best learning and research experiences to ensure they are well-equipped to contribute to, and thrive in, a world of opportunity.
We are fostering a vibrant culture of community, collegiality, and professional growth for our people to ensure we are the best at being better.
And we are continuing to form academic, research, and community partnerships that create value for our local and global community and elevate student and client impacts at local, national, and international scales.
At Lambton College, we know where we're going. Just as importantly, we know the way we're going to get there. We call it the Lambton Way, and we welcome applications from those who are interested in being part of it.
ALL IN: The 2025-2029 Lambton College Strategic Plan
Specific Accountabilities:
- Provide client support
- Complete retention outreach and follow-up via email, text and phone
- Administrative tasks including but not limited to scheduling appointments, promoting services, follow-up calls, tracking data, posting jobs
- Promote services through a variety of methods
About the Position:
This is a temporary, full time support staff position replacing a bargaining unit employee. Working 35 hours per week at an hourly rate of $34.60 this role will commence as soon as possible and end June 8, 2027.
Under the supervision of their manager, the incumbent assesses the client's suitability and eligibility for assisted/ case managed or unassisted services. For those who are most suitable for unassisted services the incumbent provides information regarding local training and employment opportunities, community service supports, occupational and training requirements and resources to support independent or "unassisted" job search, career clarification and planning, and informed education, training and employment decisions. The incumbent will support clients and provide customer service to clients in the resource centre on a daily basis. For those who are most suitable for assisted services, the incumbent refers the client to an employment consultant for ongoing service coordination and case management. The incumbent is responsible for connecting with local employers and promoting hiring needs on internal and external websites. The incumbent will assess those who have applied to advertised positions for suitability and eligibility of assisted/ case managed or unassisted services. The incumbent will also be responsible for program promotion and marketing, sending promotional materials to community partners and employers and participating in college and department events. The incumbent is responsible for all client tracking and data collection for booking appointments, client retention, job postings and computer lab services.
Qualifications:
- 2 year diploma in Office Admin or Business; other 2-year diploma would be accepted for a candidate with strong computer skills
- Two years experience in a customer service/advising field (resource room environment preferred)
- Strong time management, customer service, computer and communication skills
Closing Statement:
Lambton College is committed to an inclusive, barrier-free selection process. If contacted regarding this competition, please advise the interview coordinator of accommodation measures you may require during our selection process. Information received relating to accommodation needs of applicants will be addressed confidentially.
We thank all applicants for their interest and wish to advise that only those candidates selected for an interview will be contacted.
Lambton College is an equal opportunity employer seeking to live its values in all we do. We are committed to taking proactive steps to provide and create opportunities for historically marginalized groups. We seek applicants who will strengthen our commitment to diversity, equality, and inclusion. We strongly encourage the following qualified candidates: women, Indigenous peoples, racialized people, persons with disabilities, and those who identify as 2SLGBTQ+ to consider working with and for Lambton College.
We recognize that structural barriers shape experiences and job qualifications, and therefore we seek to use employment equity to differentiate between candidates who meet the required qualifications; and encourage people to apply even if they feel that the position would be a stretch.
Employee Perks:
Lambton College provides a wide range of exciting opportunities for both unionized and non-unionized positions with competitive total compensation packages, wages and benefits.
Investing in our People:
Lambton College is committed to the personal and professional growth of all our employees. Employees of Lambton College are incredibly valued and part of a transformative adventure. They enjoy an engaging and vibrant culture where they are encouraged to realize their full potential via development opportunities and accessible, supportive employee wellness initiatives.
Investing in our People
Lifetime Retirement Pension - Defined Benefit Pension Plan:
Our employee benefit package includes a defined benefit pension to help you create a secure future. The CAAT Pension Plan provides you with a predictable lifetime retirement income, survivor benefits, early retirement options, and more without the stress of making investment decisions. CAAT makes it easy for you to build stable, secure retirement income while you work.
Lifetime Retirement Pension - Defined Benefit Pension Plan:
