Job Description:
Administrative Assistant-Merlin Ford Lincoln – Body Shop
Every smooth repair process starts long before a vehicle enters the shop.
At Merlin Ford Lincoln, our Body Shop is known for precision, quality workmanship, and a strong commitment to customer experience. We’re looking for an Administrative Assistant who can help keep operations running seamlessly from the first estimate to final delivery.
This is a key support role within a fast-paced environment where organization, communication, and accuracy directly impact customer satisfaction and shop efficiency.
If you’re detail-oriented, calm under pressure, and enjoy keeping things moving behind the scenes, this could be a strong fit.
The Body Shop depends on strong coordination and communication to deliver a seamless customer experience.
From scheduling and documentation to customer updates and repair order management, your work ensures that every vehicle flows efficiently through the repair process and every customer feels informed and supported.
Schedule and manage appointments, estimates, and follow-ups
Create and maintain repair orders accurately and efficiently
Process payments and maintain detailed customer records
Organize and manage customer files and required documentation
Coordinate vehicle check-in and check-out before and after repairs
Communicate updates to customers throughout the repair process
Direct inquiries and feedback to the appropriate team members
Support general administrative tasks as needed to keep operations running smoothly
Previous experience in customer service, administration, or a service-based environment
Strong proficiency in Microsoft Office and general computer systems
Excellent communication skills, both written and verbal
Strong organizational skills with the ability to multitask and prioritize
Sound judgment, reliability, and attention to detail
Ability to work independently in a fast-paced environment
Valid Class 5 driver’s license and clean driving record
A Critical Role in a High-Performing Team
You’ll be part of a Body Shop that takes pride in quality, efficiency, and customer care. Your role helps ensure everything runs smoothly from intake to delivery.
A Team That Works Together
You’ll work closely with technicians, estimators, and service teams in a collaborative environment where communication and teamwork are essential to success.
Training and Career Development
Through Go Auto University and hands-on experience, you’ll gain exposure to dealership operations and opportunities to grow into other administrative, service, or leadership roles.
Industry-Leading Benefits
Comprehensive health and dental coverage, a health spending account, and vacation time that grows with your career. Start with three weeks after your first year, four weeks after five years, and five weeks after ten years.
Employee Investment Program
Share in the success of the company through our Employee Investment Program, offering a guaranteed annual return of up to 10%, with the potential to earn up to 16% based on performance.
A Company That Invests in People
At Go Auto, growth is built into the culture. Many team members start in administrative roles and move into service advising, management, and other leadership paths.
If you’re organized, dependable, and ready to build a long-term career in the automotive industry, we’d love to hear from you.
We don’t build jobs. We build careers. Ask us about some of our many success stories during your interview.
