Ready to build a rewarding career in an industry that is growing?
Who We Are
We are a global mining company dedicated to safely delivering nickel, copper, cobalt, and platinum group metals essential for the world’s energy transition.
Our mission is to improve lives and shape a better future together.
From utensils to cellphones to satellites, our operations simplify daily life and enhance connectivity. Our metals are integral to life-saving medical equipment and the electric vehicles driving the fight against climate change – our work truly matters.
Join our diverse team of 15,000 talented individuals committed to transforming critical minerals into prosperity and sustainable development in countries like Canada, Brazil, Indonesia, the United Kingdom, and Japan. We invite you to use your skills with us and contribute to something meaningful and enduring.
The Opportunity
The Analyst II, Transition to Run is responsible for managing the seamless transition of new or modified IT services into the operational environment. This role ensures that all service, technical, and operational requirements are fully met, supporting a smooth handover from project delivery to business-as-usual operations while maintaining service quality, stability, and performance in Toronto, ON/Brazil.
This role acts as a central coordinator, bridging the gap between project delivery and operational support, ensuring all parties are aligned for a successful transition.
You will report to the Manager Transition to Run and End User Training and collaborate with cross-functional teams including business stakeholders, and external vendors.
About You
You are a highly organized and detail-oriented IT professional with a passion for delivering smooth and high-quality service transitions. You excel at working across teams, managing complexity, and ensuring that new services are introduced into production environments with minimal disruption. You are proactive, adaptable, and comfortable working in fast-paced, deadline-driven environments.
You bring strong communication and stakeholder management skills and enjoy collaborating with both technical and business teams. You are confident in handling challenges, resolving issues, and driving continuous improvement.
In This Role, You Will:
Service Transition & Delivery
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Lead end-to-end transition of IT services into operations.
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Develop and execute comprehensive transition plans.
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Ensure services are fully tested, validated, and documented prior to deployment.
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Coordinate with technical teams to resolve transition issues and optimize performance.
Project & Stakeholder Management
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Engage stakeholders and ensure alignment across project, business, and operations teams.
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Monitor progress, manage risks, and implement mitigation strategies.
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Ensure transitions are delivered on time, within scope, and at required quality standards.
Process & Continuous Improvement
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Apply ITIL practices across service design, transition, and operations.
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Support continuous improvement initiatives and post-transition reviews.
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Standardize documentation, templates, and transition processes.
Tools & Systems
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Use ITSM tools to track transition activities and documentation.
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Maintain CMDB accuracy and service asset information.
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Monitor service performance and identify improvement opportunities.
Training & Enablement
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Provide training and support for operational teams.
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Ensure readiness for service ownership post-transition.
Education & Certifications:
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Bachelor’s degree in Information Technology, Computer Science, or related field
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ITIL Foundation certification (required)
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Advanced ITIL certifications (e.g., Practitioner, Intermediate) – preferred
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Project Management certification (PMP, PRINCE2, or equivalent) – preferred
Experience:
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Minimum 5+ years of experience in IT service management, service transition, or a related field
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Proven experience managing end-to-end service transitions
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Experience working with IT infrastructure, applications, and operations teams
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Demonstrated success in cross-functional collaboration and stakeholder management
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Experience with ITSM tools, CMDB, and service reporting
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Exposure to cloud environments and modern IT ecosystems is an asset
Skills:
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Strong collaboration and teamwork mindset, with the ability to work effectively across cross-functional teams
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Adaptability and change management capabilities in dynamic, fast-paced environments
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Business acumen with strong cost-awareness and focus on value delivery
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Commitment to continuous improvement and lean thinking principles
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Strong knowledge of IT Service Management (ITSM) and ITIL frameworks
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Proven ability to manage complex transitions and coordinate cross-functional teams
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Excellent project management and organizational skills
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Strong risk identification, assessment, and mitigation capabilities
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Effective stakeholder communication, engagement, and influencing skills
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Strong analytical thinking and problem-solving abilities
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Familiarity with Agile methodologies and iterative delivery approaches
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Ability to work under pressure and manage competing priorities effectively
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Strong documentation, governance, and process standardization skills
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Multilingual capabilities (Portuguese and/or French) considered an asset
What We Offer You
Competitive compensation including a variable annual incentive plan
Participation in a competitive Defined Contribution Pension package
Comprehensive benefits package (company paid core coverage, health and dental coverage, flex accounts, disability plans, and optional insurances)
Leave for all of life’s reasons (vacation, personal, sick, parental)
Work culture dedicated to safety, diversity & inclusion, and career growth
Employee Family Assistance Program
Virtual Healthcare online
Online training and career development opportunities
Why Toronto
Toronto, Canada’s largest city and financial hub, is a center of innovation, commerce, and culture. Known for its diverse economy and vibrant urban environment, Toronto offers unparalleled access to talent, technology, and global connectivity.
Our Toronto office serves as a strategic hub for corporate functions, technology development, and business operations. Here, we drive initiatives that support Vale Base Metals’ global operations, leveraging advanced analytics, digital transformation, and strategic planning to ensure operational excellence across all regions.
Toronto’s dynamic ecosystem enables collaboration with leading technology partners, universities, and research institutions, fostering innovation in mining and metals processing. This location is integral to shaping the future of sustainable mining and advancing our commitment to responsible resource development.
Include to Transform
At Vale Base Metals, we are committed to ensuring an inclusive work environment where people feel comfortable to be themselves. Vale encourages everyone to express their ideas and opinions and values the plurality of individual profiles. We want our people to feel that all.
We want our people to feel that all voices are heard, all cultures respected and that a variety of perspectives are not only welcome – they are critical to our success. We treat each other fairly and with dignity regardless of race, gender, nationality, ethnic origin, religion, age, sexual orientation, or any other personal consideration that makes us different.
Vale is an equal opportunity employer seeking to increase diversity across our operations and improve equal opportunity at Vale and in the mining industry.
Accommodation is available throughout our recruitment process for applicants with disabilities.
Vale uses artificial intelligence to screen, assess, and/or select applicants for this position.
Pay Grade: F5T
Minimum Starting Salary: CAD $89,000
Apply by: Friday, Jun 12, 2026
#ValeBaseMetals
