We’re Sonesta International Hotels.
The 8th largest hotel company in the U.S.—and growing fast.
An epic blend of full-service and focused hotels in major cities, Sonesta’s uniquely diverse portfolio of owned, managed, and franchised properties makes us everywhere you want to be. Driven by the human side of hospitality, we deliver service with passion, loyalty with purpose, and experiences that truly connect.
Together We Thrive—bringing quality, value, and amazing hospitality to every guest, every stay, across 1000+ properties in eight countries and counting.
Job Description Summary
The Room Attendant sets the tone for Sonesta’s mission by always going above and beyond for our guests. The role’s primary responsibility is to maintain and clean guest rooms. The Room Attendant shall provide attentive and courteous service to guests, assist guests with inquiries, and ensure their stay with Sonesta is filled with Amazing Moments.
The ideal candidate has a passion for hospitality and providing exceptional guest service.
Job Description
Work Environment
Guest rooms with potential for guest facing contact.
Service Areas
All areas of facility
Physical Demands
- Must be able to exert up to 50 pounds of force occasionally, and/or 20 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects.
- Frequent bending, kneeling and reaching.
- Ability to stand during entire shift.
Expected Hours of Work
- Must be flexible to work variable days of the week to include weekends and holidays.
- Must be flexible to work variable shifts (days, nights)
Ten hour shifts sometimes requires
-
Education and Experience
Housekeeping experience in hotels preferred.
Principle duties and responsibilities (Essential Functions) include:
- Deliver on the promise of Sonesta Service in all interactions with guests and clients according to the Sonesta G.U.E.S.T. standards.
- Clean and service rooms and areas according to established Sonesta standards and procedures including; making beds, dusting, vacuuming, disinfecting, sanitizing, removing trash, sweeping, mopping and polishing.
- Complete all pre-cleaning duties, including but not limited to; replenishing guest supplies, prepping cleaning supplies, and linen for housekeeping shift.
- Replenish chemical bottles.
- Check stocking levels of all consumables and replace when appropriate.
- Protect company assets and make sure equipment is working correctly.
- Complete accurately, and in a timely manner, any assigned paperwork.
- Report room status through hotel established system.
- Notify supervisor of any missing items from the guest room (irons, hair dryers, ice buckets, remote controls etc.)
- Notify supervisor on any damages, defects, needed maintenance repairs and disturbances.
- Deal with reasonable complaints/requests with professionalism and patience.
- Handle all lost and found items according to established procedures.
- Ensure overall guest satisfaction.
- Display professional appearance and demeanor at all times.
- Adhere to all housekeeping procedures and company policies.
- Attend departmental pre-shift and mandatory meetings.
- Ensure all amenities in checkout rooms are replaced and put back in order.
- Perform other duties as requested by management.
Qualifications and Skills
- Excellent organizational skills and attention to detail.
- Prioritization and time management skills.
- Able to maneuver linen carts weighing up to 140lbs.
- Able to work quickly without compromising quality.
- Ability to work with little supervision and maintain a high level of performance.
- Attentive, friendly, helpful and courteous to all guests, managers and fellow employees.
- Ensure overall guest satisfaction.
Additional Job Information/Anticipated
Pay Range
Pay Range: $22.03 to $24.48/hour pay rate outlined follows contract requirements.
Union/Non-Union: This is a unionized role.
Job vacancy: This is an active posting and is a not new position.
Go Beyond @SonestaHotels
WHO WE ARE
We are an organization made up of people, thoughts and ideas – all working towards fulfilling our simple mission: To wow every guest, team member, partner & community we operate in by delivering quality, value & amazing hospitality.
We will achieve our mission by being passionate about exceeding expectations - by being persistent, resilient, and constantly seeking new and creative ways to succeed. Doing the Right Thing and Going Beyond are our principles that guide everything we do.
Accessibility for Ontarians with Disabilities Act (AODA)
The Yorkville Royal Sonesta Hotel is committed to providing employment accommodation in accordance with the Ontario Human Rights Code and the Accessibility for Ontarians with Disabilities Act. If you need accommodation, please let Human Resources know.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to the following protected grounds under The Ontario Human Rights Code or any other characteristic protected by local, Provincial , or Federal laws, rules, or regulations.
- Age
- Ancestry, colour, race
- Citizenship
- Ethnic origin
- Place of origin
- Creed
- Disability
- Family status
- Marital status (including single status)
- Gender identity, gender expression
- Receipt of public assistance (in housing only)
- Record of offences (in employment only)
- Sex (including pregnancy and breastfeeding)
- Sexual orientation.
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
Salaried FTE Benefits
Food and Beverage Discount
RRSP Match
Drycleaning
Competitive Medical and dental benefits
Competitive Extended health care coverage
Various employee perks and benefits
Tuition reimbursement
Employee Assistance Program
Competitive Short- and Long-term disability program
Paid vacation
Paid sick days
Employee discounted hotel rate- for all Brands within the company
Unionized FTE Benefits
Food and Beverage Discount
RRSP Match
Tool and shoe reimbursement
Competitive Medical and dental benefits
Competitive Extended health care coverage
Various employee perks and benefits
Tuition reimbursement
Employee Assistance Program
Competitive Short term disability
program
Paid vacation
Paid sick days
Employee discounted hotel rate- for all Brands within the company
Unionized PTE Benefits
Food and Beverage Discount
Employee discounted hotel rate
Tool and shoe reimbursement
Various employee perks and benefits
Employee Assistance Program
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
