Scarborough On Director of front office Jobs – 146 Openings This Week

Director, Front Desk Experience
Lifemark Health Group —Toronto, ON
- $110,000–$154,000 a year
- Full-time
- Hybrid work
- Customer service
- Administrative experience
- Analysis skills
Quick apply
Regional Director
Rehab First Inc. —Greater Toronto Area, ON
- $85,000–$110,000 a year
- Full-time
- Remote
- Up to 50% travel
- Master's degree
- Business development
- Mileage reimbursement
- Disability insurance
Quick apply
10d
General Manager, Non Emergency Medical Transportation
Voyago —Toronto, ON
- $90,000–$120,000 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- CPR Certification
- Employee assistance program
Quick apply
Director of Business Devlopment - Commerical Construction
ECL Group of Companies —Toronto, ON
- $150,000–$175,000 a year
- Sales
- Business development
- Construction experience
Quick apply
Developer - Origins
DECIEM —Toronto, ON
- $90,000–$110,000 a year
- Full-time
- Hybrid work
- JavaScript
- APIs
- HTML
Administrative Assistant, International Programs
University of Toronto —Toronto, ON
- $60,237–$77,035 a year
- Overtime
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
5d
Office Manager - Toronto
Pattern Energy Group LP —Toronto, ON
- $86,000–$108,000 a year
- Full-time
- Microsoft Word
- Microsoft Excel
- Microsoft Outlook
- Disability insurance
- Dental care
Regional Director of Daily Operations
Easton's Group of Hotels Inc. —Markham, ON
- $140,000–$160,000 a year
- Weekends as needed
- English
- Hotel
- Analysis skills
- Dental care
- Tuition reimbursement
Quick apply
10d
ADMINISTRATIVE ASSISTANT 2
City of Toronto —Toronto, ON
- $63,419–$80,823 a year
- Full-time
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
3d
Director, Talent Acquisition
Isaac Operations —Toronto, ON
- $140,000–$170,000 a year
- Full-time
- Hybrid work
- Analysis skills
- Recruiting
- Leadership
Quick apply
GUCCI Team Manager - Holt Renfrew Yorkdale
Gucci —Toronto, ON
- $78,000–$87,500 a year
- Weekends as needed
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Director of Project Management
Coegi —Toronto, ON
- $110,000–$143,000 a year
- Full-time
- PMP
- Marketing
- Project management
Project Director, HoMES Operations
Toronto Community Housing —Toronto, ON
- $142,987.19–$171,584.63 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Dental care
- Tuition reimbursement
13d
Senior Associate, Talent Acquisition (Investments)
OMERS —Toronto, ON
- $72,000–$108,000 a year
- Full-time
- Analysis skills
- Recruiting
- Organizational skills
Director, Early Learning Centre
Child Development Institute —Toronto, ON
- $87,000–$91,000 a year
- Full-time
- Childcare
- CPR Certification
- Microsoft Office
Quick apply
11d
Associate Account Director
We Are Social —Toronto, ON
- $85,000–$95,000 a year
- Hybrid work
- Google Suite
- Marketing
- No experience needed
- Flexible schedule
Quick apply
Human Resources Generalist
Child Development Institute —Toronto, ON
- $66,742–$72,188 a year
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
- Flexible schedule
Quick apply
Human Resource Manager - People and Learning
Kohl & Frisch Ltd —Concord, ON
- $95,000–$115,000 a year
- Bachelor's
- Human resources
- Communication skills
- Dental care
- Employee assistance program
Quick apply
14d
Human Resource Manager, People & Talent
Kohl & Frisch Limited —Toronto, ON
- $95,000–$115,000 a year
- Bachelor's
- Human resources
- Communication skills
- Dental care
- Employee assistance program
Lead, Talent Acquisition (Investments)
OMERS —Toronto, ON
- $86,000–$130,000 a year
- Full-time
- Analysis skills
- Recruiting

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Director, Front Desk Experience

Lifemark Health Group -
Toronto, ON

Quick apply

Job details

Full-time
$110,000–$154,000 a year

Qualifications

Operations management
Customer service
Process improvement
Administrative experience
Change management
Analysis skills
Bachelor's
Front desk
Business
Leadership
Communication skills

Full job description

This is a hybrid position based out of North York @ 243 Consumers Rd or 1 Presidents Choice Circle with travel to various clinics across Canada. You will work 4 days a week in office and 1 day remote.

Lifemark Health Group (LHG) is a market leader in customized healthcare solutions. With over 20 years of service excellence, LHG is one of the largest, most trusted, and most comprehensive providers in Canada. As a national healthcare company, LHG employs over 5,000 highly trained clinicians, medical experts and team members in almost 400 locations coast-to-coast and continues to grow both organically as well as through acquisitions.

The Director, Front Desk Experience is a key leadership role responsible for driving operations excellence and implementing best practices across all front desk and operations at Lifemark Health Group. This role ensures that customer service, administrative procedures, and overall client experience are consistently high-quality, efficient, and aligned with the company's values and goals. The Director will collaborate with Training Specialists, Customer Care Managers, front-line staff, and corporate leadership to standardize processes, improve efficiency, and enhance client/patient satisfaction.

Key Responsibilities:

Operations Excellence: Develop and implement consistent operational procedures and best practices for front desk operations across all Lifemark Health Group locations, ensuring uniformity and efficiency in processes, including billing and invoicing.
Patient Experience: Lead initiatives aimed at improving the overall client experience, from the moment they arrive at the clinic to their departure. This includes ensuring that all front desk staff provide friendly, professional, and timely service.
Staff Leadership & Development: Manage and mentor front desk managers (CCMs) and staff, fostering a culture of accountability, continuous improvement, and professional development. Facilitate training programs to enhance customer service, operational efficiency, and adherence to company policies.
Process Optimization: Continuously assess and improve workflows, leveraging technology and data to streamline operations and reduce wait times. Proactively identify opportunities to enhance service delivery and operational performance.
Performance Metrics: Develop and monitor key performance indicators (KPIs) to measure the effectiveness of front desk operations, including client satisfaction scores, operational efficiency, and staff performance. Use data to drive decision-making and improvements.
Compliance & Quality Assurance: Ensure that all front desk operations comply with Lifemark's policies, procedures, and applicable regulations. Implement quality assurance protocols to maintain high standards of service.
Collaboration with Other Departments: Work closely with clinic leadership, IT, finance, marketing, and data analytics teams to support operational initiatives and ensure cohesive strategies that align with the company's goals.
Client Relations: Serve as a point of escalation for complex client issues, ensuring prompt and satisfactory resolution of complaints or concerns. Build strong relationships with clients to foster loyalty and retention.
Innovation & Change Management: Lead change management initiatives related to front desk and store operations, ensuring smooth transitions when implementing new processes, technologies, or policies.

What we're looking for:

Bachelor’s degree in business administration, healthcare management, or a related field. Advanced degree preferred.
7+ years of experience in operations management, preferably within the healthcare or service industry, with a strong focus on customer service.
Demonstrated success in driving operational improvements and implementing best practices across multiple locations.
Strong leadership and communication skills, with the ability to motivate and manage teams.
Expertise in process improvement, workflow optimization, and performance management.
Experience in change management and the implementation of new systems or procedures.
Proficiency with customer relationship management (CRM) software and office management tools.
Strong analytical and problem-solving abilities, with experience in using data to drive operational decisions.
Ability to work in a fast-paced environment and manage multiple priorities effectively.
Results-oriented, with a focus on excellence and continuous improvement.
Strong attention to detail and highly organized.
Collaborative and a strong team player.
Client-focused with a passion for delivering high-quality service.

Inclusion

We are committed to creating an inclusive environment where people from all backgrounds can thrive. Improving inclusion and equity is a collective responsibility. Lifemark promotes equal employment opportunities for all job applicants, including but not limited to those self-identifying as a member of the employment equity groups: Indigenous peoples, Newcomers to Canada, Women, and Visible minorities.

Accommodation

Accommodations are available on request for all candidates taking part in any aspect of the recruitment and selection process. Email us at Talentatlifemark.ca

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Refine Your Search

director of front office jobs in scarborough on

Director, Front Desk Experience

Regional Director

General Manager, Non Emergency Medical Transportation

Director of Business Devlopment - Commerical Construction

Developer - Origins

Administrative Assistant, International Programs

Office Manager - Toronto

Regional Director of Daily Operations

ADMINISTRATIVE ASSISTANT 2

Director, Talent Acquisition

GUCCI Team Manager - Holt Renfrew Yorkdale

Director of Project Management

Project Director, HoMES Operations

Senior Associate, Talent Acquisition (Investments)

Director, Early Learning Centre

Associate Account Director

Human Resources Generalist

Human Resource Manager - People and Learning

Human Resource Manager, People & Talent

Lead, Talent Acquisition (Investments)

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