Shawinigan, Qc Customer service representative Jobs – 5 Openings This Week

Customer Service Representative
SACS FRONTENAC —Trois-Rivières, QC
- Full-time
- Bilingual
- Sales
- Customer service
- Dental care
- Flexible schedule
(CAN) OMNI Customer Fulfillment Associate
Walmart Canada —Shawinigan, QC
- From $18.75 an hour
- Part-time

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Customer Service Representative

SACS FRONTENAC
Trois-Rivières, QC

Apply Now

Job details

Full-time

Qualifications

Bilingual
French
Business Management
Sales
DEP
Customer service
English
DEC
Microsoft Office
Communication skills
Driving Licence

Full job description

Are you driven by customer satisfaction and eager to play a key role in enhancing their experience? We have the perfect opportunity for you! Join our dynamic team and contribute to the evolution of a high-quality customer service department. As a Customer Service Representative, you will be at the heart of our company, providing exceptional service to our customers, addressing their needs, solving their problems, and creating a positive and memorable experience with every interaction.

MAIN RESPONSIBILITIES

Responding to customer inquiries and validating orders (ETD-ETA);
Following up on ongoing orders with the production planner;
Collaborating closely with the sales, operations, warehouse, and accounting departments;
Ensuring customer service throughout the order process (tracking delivery times, managing purchase orders, etc.);
Escalating order issues and complaints, if necessary, to the VP of Sales to resolve the situation;
Entering customer orders into CCA;
Handling invoicing and credits;
Managing transportation logistics;
Performing other related tasks as needed.

REQUIRED SKILLS AND EXPERTISE

DEP in sales, DEC in business management, or other relevant training or experience;
2 to 5 years of relevant customer service experience;
Significant customer service experience with a strong customer service orientation, solid interpersonal skills, and a high degree of diplomacy;
Bilingualism (French/English), both oral and written;
Excellent communication skills, both verbal and written;
Ability to work independently, under pressure, and manage multiple priorities;
Problem-solving skills and initiative;
Valid driver’s license;
Proficiency in Microsoft Office Suite, Teams, and Microsoft 365 CRM (an asset).

WORKING CONDITIONS

Permanent, full-time position;
Monday to Friday, 40 hours per week;
Flexible schedule to promote work-life balance;
Competitive salary based on work experience and training;
Annual salary increases;
$500/year referral bonus for each person referred;
Affordable group insurance with low cost (medications, dental care, life insurance, salary insurance, paramedical services, etc.);
Telemedicine.

Submit your application

So, if you’re ready to dive into a dynamic environment where ideas flow and proactivity is key, join us now! Get ready to showcase your customer service skills, communication, and team spirit like never before!

Apply Now

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customer service representative jobs in shawinigan, qc

Customer Service Representative

(CAN) OMNI Customer Fulfillment Associate

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I want to receive the latest job alerts for customer service representative in shawinigan, qc

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MAIN RESPONSIBILITIES

REQUIRED SKILLS AND EXPERTISE

WORKING CONDITIONS

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