Shediac, Nb Customer support & client services occupations Jobs – 33 Openings This Week

Customer Care Agent
Grand & Toy —Moncton, NB
- $45,000–$55,000 a year
- Full-time
- Hybrid work
- Bilingual
- English
- Communication skills
- Dental care
- Tuition reimbursement
Quick apply
Solar Client Services Coordinator
Sunly Energy —Moncton, NB
- From $20 an hour
- Full-time
- Bilingual
- Google Suite
- Customer service
- Dental care
- Paid time off
Quick apply
6d
Senior Manager, Everyday Banking
Tangerine Bank —Moncton, NB
- Sales
- Bachelor's
- No university degree
Manager, Customer Care
Grand & Toy —Moncton, NB
- $70,000–$85,000 a year
- Full-time
- Hybrid work
- Bilingual
- CRM software
- Microsoft Excel
- Dental care
- Tuition reimbursement
Quick apply
Customer Service Manager
Venor —New Brunswick
- $65,000–$75,000 a year
- Full-time
- Remote
- Bilingual
- Sales
- English
Quick apply
Bilingual Client Service Specialist
Tangerine Bank —Moncton, NB
- Weekends as needed
- Bilingual
- Sales
- Customer service
Bilingual Customer Service Representative New Brunswick Prescription Drug Program (NBPDP)
Medavie —New Brunswick
- $40,254–$45,285 a year
- Full-time
- Remote
- Bilingual
- Microsoft Word
- Microsoft Excel
- Dental care
- Vision care
6d
CUSTOMER SERVICE AGENT
SOPREMA —Dieppe, NB
- Full-time
- Bilingual
- Microsoft Word
- Microsoft Excel
- Profit sharing
- Paid time off
Quick apply
Bilingual Call Centre Agent
TigerTel —Moncton, NB
- From $22 an hour
- Weekends as needed
- Remote
- Bilingual
- Customer service
- Windows
- Dental care
- Paid time off
Quick apply
Agent de fret - Service clientèle - Temps partiel
Air Canada —Moncton, NB
- From $21.09 an hour
- Part-time
- Bilingual
- Hospitality
- Computer science
- Profit sharing
- Employee stock purchase plan
6d
Customer Service Representative (Bilingual French/English)
RB Global —Moncton, NB
- $18–$21 an hour
- Full-time
- Bilingual
- English
- Time management
Quick apply
Bilingual Customer Support Representative
Brandt —Moncton, NB
- Bilingual
- Customer service
- English
- Dental care
Quick apply
Bilingual Product Support Representative - Contact Center
Brandt —Moncton, NB
- Bilingual
- Customer service
- English
- Dental care
Quick apply
12d
Bilingual Customer Experience Analyst
Labatt Breweries of Canada —Moncton, NB
- Full-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Disability insurance
- Dental care
Bilingual Product Support Representative
Brandt —Moncton, NB
- Bilingual
- Customer service
- English
- Dental care
Quick apply
Bilingual Client Service Coordinator
Canadian Resident Matching Service —Canada
- $50,000–$60,000 a year
- Overtime
- Remote
- Bilingual
- Microsoft Word
- Medicine
13d

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Solar Client Services Coordinator
Sunly Energy —Moncton, NB
Facilitates completion of provincial and federal rebate program applications with clients and responsible for provincial pre-approval accuracy;
From $20 an hour
Quick apply
6d

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Customer Care Agent

Grand & Toy -
Moncton, NB

Quick apply

Job details

Full-time
$45,000–$55,000 a year

Qualifications

Bilingual
French
English
Communication skills

Full job description

Who We Are

At Grand & Toy, we're more than just a supplier – we're a trusted partner to businesses across Canada. With over a century of experience, we've built a legacy of delivering innovative solutions in office supplies, furniture, technology, cleaning products, and facility management. We strive to empower organizations by simplifying procurement, streamlining operations, and providing tailored solutions that drive success. We pride ourselves on exceptional service, sustainable practices, and creating value for businesses of all sizes.

As a leader in the industry, we're committed to fostering strong relationships, reducing costs, and helping our clients build smarter workplaces. Internally, that means building strong, respectful relationships with our people and our partners, too.

About the Role

As a Customer Care Agent at Grand & Toy, you’ll be a key voice for our business customers across Canada, ensuring every interaction is professional, accurate, and easy.

You’ll work within a hybrid support model (Canadian‑based and offshore teams), handling a mix of order inquiries, returns, delivery issues, and product questions across phone, email, and chat.

Reporting to the Manager of Customer Care, you’ll play a critical role in delighting our customers, supporting account growth, and reinforcing our reputation for exceptional service, while helping us continuously elevate how we serve our customers.

Key Responsibilities

Support customers & resolve issues - Respond to customer inquiries across phone, email, and chat, providing accurate information and resolving issues while delivering a professional, positive experience.
Manage orders & transactions - Process orders, changes, returns, and related transactions with a high level of accuracy, proactively monitoring status and communicating updates as needed.
Be a trusted customer partner - Build strong relationships by offering timely, knowledgeable, and solution‑oriented support that drives customer satisfaction and loyalty.
Collaborate to get things done - Work closely with Sales, Supply Chain, Operations, Pricing, Merchandising, Inventory Management and offshore teams to resolve service issues and ensure a seamless customer experience.
Drive continuous improvement - Share customer feedback and recurring issues, and stay current on products, services, and systems to help improve our processes and overall customer experience.

Who You Are

Fully Bilingual – Able to provide excellent customer care fluently in both English and French
Customer‑First Mindset – You genuinely care about solving problems and creating a great experience for customers, even when situations are challenging or complex.
Strong Communicator – You’re clear, professional, and confident in your written and verbal communication, and comfortable supporting customers over phone, email, and chat.
Detail‑Oriented & Accurate – You work carefully within systems and processes, with a strong focus on accuracy when entering orders, processing returns, and documenting interactions.
Problem Solver – You use sound judgment to assess situations, ask good questions, and identify practical solutions that balance customer needs and business realities.
Collaborative Team Player – You build positive working relationships with teammates and cross‑functional partners, and you’re comfortable working in a hybrid onshore/offshore environment.
Adaptable & Curious – You’re comfortable working in a fast‑paced environment, learning new systems, and adapting as customer needs and priorities evolve.

What Grand & Toy Offers

At Grand & Toy, we're committed to helping you thrive, professionally, financially, and personally. As part of our team, you'll enjoy a rewarding career with strong support and meaningful opportunities to grow.

Here’s what Grand & Toy offers:

Competitive Compensation – With a hiring range btween $45,000 - $55,000 reflecting your skills and experience, with future growth potential.
Comprehensive Benefits Package – Health, dental, vision, and wellness programs to support you and your family.
Retirement Savings Support – Matching RRSP contributions through a flexible retirement savings plan.
Learning & Development – Access to tuition reimbursement, training, tools, and resources to help you build your skills and advance your career.
Career Advancement – Opportunities for growth and promotion within a proudly Canadian company.
Exclusive Perks – Associate and corporate discounts, plus rewards programs in eligible roles.

Ready to Apply?

Join Grand & Toy as a Customer Care Agent and help us deliver an exceptional experience to businesses across Canada, while building a career with a company that values your skills, supports your growth, and recognizes your impact.

We are committed to providing accommodations for persons with disabilities. If you require accommodation during the recruitment process or in the workplace, we will work with you to meet your needs.

Our recruitment team uses AI tools to help source candidates, but all screening and selection decisions are made by humans. Only those selected for an interview will be contacted.

Quick apply

Refine Your Search

customer support & client services occupations jobs in shediac, nb

Customer Care Agent

Solar Client Services Coordinator

Senior Manager, Everyday Banking

Manager, Customer Care

Customer Service Manager

Bilingual Client Service Specialist

Bilingual Customer Service Representative New Brunswick Prescription Drug Program (NBPDP)

CUSTOMER SERVICE AGENT

Bilingual Call Centre Agent

Agent de fret - Service clientèle - Temps partiel

Customer Service Representative (Bilingual French/English)

Bilingual Customer Support Representative

Bilingual Product Support Representative - Contact Center

Bilingual Customer Experience Analyst

Bilingual Product Support Representative

Bilingual Client Service Coordinator

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