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IT Site Specialist

Kruger Inc. -
Sherbrooke, QC

Apply Now

Job details

Qualifications

Microsoft Windows Server
French
Desktop support
Network installation
Computer repair
Inventory control
Writing skills
Maintenance
English
Windows
Network infrastructure
Analysis skills
Network management
Computer hardware
Customer service orientation
ServiceNow
Customer support
Cybersecurity
Network security
Information Technology
VPN

Full job description

Reporting to the IT Site Manager, the IT Site Specialist provides deskside and remote support for hardware, software, network, security, and user issues at assigned plants.

This position requires on-site attendance five (5) days per week, from Monday to Friday.

Location: Sherbrooke, Quebec.

RESPONSIBILITIES & ACCOUNTABILITITIES

Hardware and Software Support

Install, configure, and maintain computer systems, servers, and network equipment in alignment with Kruger standards.
Diagnose and resolve hardware issues affecting desktops, laptops, printers, and other peripherals.
Oversee hardware inventory, ensuring timely replacements and upgrades as necessary.
Install, update, and troubleshoot software applications to ensure optimal performance.
Provide user support for software-related inquiries and deliver training sessions as required.
Verify that software licenses are current and fully compliant with company policies.

Network and Connectivity

Set up and maintain network infrastructure, including routers, switches, and access points according to Kruger standards.
Troubleshoot network connectivity issues to provide consistent internet access.
Manage VPN access for remote users and ensure secure connections.

Technical Support

Deliver prompt on-site IT support to plant staff.
Resolve IT Service Desk tickets quickly.
Perform routine maintenance and updates to maintain system reliability.

Security

Implement and oversee cybersecurity for plant IT infrastructure in line with Kruger standards.
Address security incidents and investigate when necessary.
Maintain compliance with industry and company security policies.

User Requests Intake, Documentation and Reporting

Serves as the secondary point of contact at the plant level to collect end-user requests, ensuring all IT requests and their statuses are accurately documented and communicated to the IT Site Manager.
Utilises the corporate ITSM tool (ServiceNow) when appropriate.
Maintains detailed and up-to-date records of IT assets, configurations, and support activities.
Prepares reports on IT performance and offers recommendations for improvement.
Documents procedures and develops user guides addressing common issues and solutions.
The IT Site Technician will attend the plant's morning meetings in the absence of the IT Site Manager.

QUALIFICATIONS

A diploma in a recognized post-secondary program in computer technology.

EXPERIENCE

Minimum 1-3 years experience in a similar position.

Deep understanding of hardware and software troubleshooting.
Awareness of cybersecurity principles and practices.
Expertise in various Windows Operating Systems, Windows Servers, Active Directory and O365 applications.
Demonstrated ability to communicate and collaborate with third-party vendor support regarding technical support related matters.

SKILLS AND ABILITIES

Problem-solving and analytical thinking skills.
Communication and customer service abilities.
Technical knowledge of hardware and software.
Skills in networking and infrastructure management.
Understanding of cybersecurity practices.
Provide on-call and afterhours support.

LANGUAGES

Some site locations require written and spoken English and French communication.

Knowledge of English is required for this specific position as Kruger deals with partners across North America and the successful candidate will be required to communicate frequently with them. Kruger has taken all reasonable steps to avoid imposing English language requirements, including assessing the actual language needs associated with the duties to be performed, ensuring that the language skills already required of other employees were insufficient for the performance of those duties, and limiting as much as possible the number of positions with duties requiring English language skills.

A job at Kruger means :

Competitive Compensation

Stimulating Work Environment

Wide Range of Benefits

Numerous Growth Opportunities

Apply Now

Refine Your Search

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