Sherwood Park, Ab Technical support occupations Jobs – 38 Openings This Week

Bilingual Tier 2 Helpdesk (AB)
Connex Telecommunications Inc. —Alberta
- $19.50 an hour
- Weekends as needed
- Bilingual
- English
- Communication skills
Quick apply
6d
IT Support Technician
Quadra Group —Edmonton, AB
- $52,300–$78,515 a year
- Full-time
- Computer Science
- English
- Windows
- Dental care
- Paid time off
Quick apply
IT Support Technician
Quadra Group —Edmonton, AB
- $52,300–$78,515 a year
- Full-time
- Computer Science
- English
- Windows
- Dental care
- Paid time off
Quick apply
IT Support Technician
IT Organizers Inc. —Edmonton, AB
- $45,000–$50,000 a year
- Contract
- Hybrid work
- Azure
- Computer networking
- In-person
Quick apply
Tech Support
MindEmi Commerce & Marketing LLC —Edmonton, AB
- $15.59–$33.99 an hour
- Full-time
- Windows
- Computer networking
- In-person
Quick apply
Information Technologist (IT) Support Specialist / EMR Analyst
Radius Community Health & Healing —Edmonton, AB
- $22.23–$29.79 an hour
- Full-time
- Computer Science
- Windows
- Microsoft Office
- Disability insurance
- Dental care
Quick apply
10d
IT Customer Support I – Service Desk
Alberta Health Services —Edmonton, AB
- $29.23–$35.71 an hour
- Weekends as needed
- Customer service
- Communication skills
6d
Helpdesk Support Technician
Smart Start Canada ULC —Sherwood Park, AB
- $19 an hour
- Full-time
- Hybrid work
- Microsoft Powerpoint
- Bilingual
- Microsoft Word
- Disability insurance
- Dental care
Quick apply
3d
Customer Support Specialist
Catalis Holdco Inc —Edmonton, AB
- Monday to Friday
- Microsoft Word
- Microsoft Excel
- Salesforce
- Dental care
Technical Support Representative - Pacific Time Zone
ContactMonkey —Edmonton, AB
- $55,000–$65,000 a year
- Remote
- Microsoft Outlook
- Customer service
- AI
Deskside Specialist - L1- L3
Compugen Inc —Edmonton, AB
- Immediate opening
- Azure
- Microsoft Outlook
- Management
Remote Client Services Analyst
QHR Technologies Inc —Edmonton, AB
- $45,000 a year
- Full-time
- Remote
- Software troubleshooting
- Computer skills
- Typing
Quick apply
Application Support Analyst - ACX Corporate Support
AutoCanada Inc. —Edmonton, AB
- Immediate opening
- Remote
- Computer science
- Computer Science
- Customer service
Quick apply
IT Field Specialist
Neighbourly Pharmacy —Edmonton, AB
- Full-time
- Computer Science
- Heavy lifting
- Up to 50% travel
Quick apply
Analyst, Production Support
CAN ASC-Jones Lang LaSalle Real Estate Services, Inc. Markets —Edmonton, AB
- Full-time
- Finance
- Databases
- SQL
- Dental care
- Vision care
Quick apply
Analyst, Production Support
JLL —Edmonton, AB
- On call
- Finance
- Databases
- SQL
- Dental care
- Vision care
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Edmonton, AB
- Customer service
- Windows
- Communication skills
Critical Applications Support Analyst
City of Edmonton —Edmonton, AB
- $3,296.80–$108,430.43 a year
- Full-time
- Azure
- Customer service
- DevOps
14d
IT Coordinator
MNP —Edmonton, AB
- Overtime
- Customer service
- English
- Windows
Service Desk Coordinator
Trimac Transportation —Edmonton, AB
- Full-time
- Bilingual
- Computer Science
- Customer service
- Designated paid holidays
- Dental care
6d

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technical support occupations jobs near sherwood park, ab

Bilingual Tier 2 Helpdesk (AB)

Connex Telecommunications Inc. -
Alberta

Quick apply

Job details

Full-time
$19.50 an hour
6 days ago

Qualifications

Bilingual
French
English
MacOS
SaaS
Communication skills

Full job description

DependableIT is a growing outsourcing company that delivers customer service and technical support solutions to clients across North America and Europe. Our success is built on the strength of our people and the quality of service they provide every day.
We succeed when our employees succeed. Through coaching, feedback, collaboration, and continued development, we work to create an environment where team members feel supported, valued, and prepared to deliver their best.

Job Description:
As a Bilingual Technical Support
In this role, you will investigate technical problems, diagnose software and hardware issues, and guide both residential and business customers through clear and effective resolutions. Support is provided through phone, chat, and tickets, with a focus on professionalism, accurate documentation, and excellent customer service.
As a Bilingual Technical Support Representative supporting multiple campaigns

Hours of Operation:
Our department operates 24/7, 365 days a year and this role requires flexibility with scheduling. Shifts may include mornings, evenings, overnights, weekends, and holidays based on business needs. Candidates must be comfortable with rotating schedules and have full availability to meet the scheduling needs of the department.
Wage: $19.50

Main Duties and Responsibilities:

Monitor Zendesk, our ticketing system for new requests, chats, and follow-ups.
Respond to customer inquiries within established service level timeframes in both English and French.
Troubleshoot software and hardware issues for Windows and Mac environments.
Provide break/fix and remote support, including installation, configuration, and connectivity troubleshooting.
Assist with SaaS administration including Microsoft 365, Google Workspace, and similar platforms.
Escalate complex issues to vendors when required (Microsoft, Google, etc.).
Document all cases accurately in line with service delivery standards.
Assist with license adjustments, order entries, and discount applications as needed.
Communicate clearly and professionally across all support channels.
Handle multiple tickets, chats, and calls efficiently while maintaining quality and accuracy.

The Ideal Candidate Will Have:

Fluency in both Canadian English and French (Quebec or New Brunswick French preferred).
Strong technical background and troubleshooting skills for desktop, network, and SaaS environments.
Excellent written and verbal communication skills in both languages.
Experience supporting Windows, macOS, and peripheral devices (printers, routers, IoT).
Familiarity with SaaS and cloud platforms (Microsoft 365, Google Workspace).
Strong organizational and multitasking skills in a high-volume environment.
Ability to work independently and take ownership of assigned cases.
Flexibility to work rotating shifts, including evenings, overnights, weekends, and holidays.
A positive, team-oriented attitude and commitment to exceptional service.

Website:
www.dependableit.com
#INDHP

Quick apply

Refine Your Search

technical support occupations jobs in sherwood park, ab

Bilingual Tier 2 Helpdesk (AB)

IT Support Technician

IT Support Technician

IT Support Technician

Tech Support

Information Technologist (IT) Support Specialist / EMR Analyst

IT Customer Support I – Service Desk

Helpdesk Support Technician

Customer Support Specialist

Technical Support Representative - Pacific Time Zone

Deskside Specialist - L1- L3

Remote Client Services Analyst

Application Support Analyst - ACX Corporate Support

IT Field Specialist

Analyst, Production Support

Analyst, Production Support

Desktop Support Engineer (Dispatch /Part-Time)

Critical Applications Support Analyst

IT Coordinator

Service Desk Coordinator

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