Carrie’l Salon & Spa is seeking an experienced and highly organized Senior Guest Services Representative to join our front-end team.
This is not an entry-level reception position. We are looking for someone who thrives in a fast-paced luxury environment, understands how to manage high-volume scheduling, confidently supports retail and rebooking goals, and delivers an exceptional guest experience from start to finish.
Our front-end team plays a critical role in both the guest experience and overall success of the business. The ideal candidate is professional, proactive, detail-oriented and able to remain calm and confident while managing multiple priorities throughout the day.
Key Responsibilities
- Deliver a welcoming, elevated guest experience from check-in to check-out
- Manage a high-volume appointment schedule with accuracy and efficiency
- Maximize bookings through rebooking and service enhancement recommendations
- Support retail sales, gift card promotions and guest retention initiatives
- Confidently communicate with guests in person, over the phone and online
- Handle guest concerns professionally and efficiently
- Coordinate closely with service providers and management throughout the day
- Confirm appointments and manage scheduling adjustments as needed
- Maintain front-end cleanliness, organization and presentation standards
- Contribute positively to overall team culture and salon performance
Requirements
- Minimum 2 years of salon, spa, med spa, luxury hospitality, or high-end front desk experience REQUIRED
- Proven experience with rebooking, retail sales and schedule management
- Strong multitasking and organizational abilities in a fast-paced environment
- Professional, polished, and fashion-forward presentation
- Strong communication and problem-solving skills
- Comfortable working toward retail and guest retention goals
- Strong computer and booking software skills
- Ability to remain composed and professional under pressure
- Evening and Saturday availability required
Compensation & Perks
- Base hourly wage based on experience
- Additional gratuities, retail commission and performance incentives
- Complimentary hair services every 6 weeks
- Monthly spa and esthetic service allowance
- Staff discounts on services and professional retail products
- Opportunities for growth within an established luxury salon and spa brand
If you are passionate about the beauty industry, enjoy creating exceptional guest experiences and are looking for a long-term opportunity within a high-performing team, we would love to hear from you.
About Carrie’l Salon & Spa
Established in 1983 by Carrie Laskin, Carrie’l Salon & Spa is one of Edmonton’s premier full-service salon, spa, and medical spa destinations. Carrie is an award-winning hairstylist with more than 40 years of industry experience and has mentored many of Edmonton’s top stylists. Carrie’l offers luxury salon, spa and medical aesthetic services along with a curated selection of professional beauty brands and products.
Pay: $17.00-$20.00 per hour
Benefits:
- Extended health care
- Store discount
- Wellness program
Application question(s):
- Where was your experience? Was it in a salon, spa or medi spa?
Experience:
- Guest services: 2 years (required)
Work Location: In person
