Spruce Grove Ab Call center representative Jobs – 9 Openings This Week

Bilingual Tier 1 Technical Support Representative (AB)
Connex Telecommunications Inc. —Alberta
- $19.50 an hour
- Weekends as needed
- Google Suite
- English
- Windows
Quick apply
Customer Service Representative
W.W. Grainger —Edmonton, AB
- From $22.50 an hour
- 8 hour shift
- Hybrid work
- Oracle
- Sales
- Salesforce
- Designated paid holidays
- Dental care
Territory Sales Representative
Headwater Equipment Sales Ltd —Edmonton, AB
- $35,062.32–$136,316.76 a year
- Full-time
- Customer service
- Presentation skills
- Travel
- Disability insurance
- Dental care
Quick apply
1d
Account Manager - Edmonton MOD
TK Elevator Canada Ltd. —Edmonton, AB
- Full-time
- Salesforce
- Presentation skills
- Bachelor's

Discover related jobs

Based on your search for call center representative jobs.

Office Administrator
Beacon glass —St. Albert, AB
Reconcile company credit-card transactions monthly. Prepare invoices for completed service work orders. Assist with monthly project progress billing.
From $24 an hour
Quick apply
Project Management Assistant/Office Assistant
Rahall Mechanical Inc —Edmonton, AB
Informing the Project Manager and other project leadership team members about project status and issues that may impact client relations.
$20–$26 an hour
Quick apply

Show more related jobs

Explore jobs in cities nearby

Check out jobs in cities near your current location, Columbus

Call Centre Representative
KTI Utility Services Inc. —Aurora, ON
Handle incoming calls and make outbound calls to offer support to callers. Collaborating with various KUS projects, the representative handles both inbound and…
$41,000 a year
Quick apply
14d
Bilingual Inbound Customer Service Representative
Optima Communications International Inc. —Whitby, ON
Answering Inbound calls from our customers. Listen carefully to customers, and personalize their experience. Bilingual Inbound Customer Service Representative.
$19.75 an hour
Quick apply

Show more jobs in cities nearby

I want to receive the latest job alerts for call center representative in spruce grove ab

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

call center representative jobs near spruce grove ab

Customer Service Representative jobs in Edmonton, AB

Account Manager jobs in Calgary, AB

Technical Support Representative jobs in Alberta

Customer Service Representative jobs in Kananaskis, AB

Community Service Worker jobs in Toronto, ON

Night Shift Customer jobs in Remote

Developmental Service Worker jobs in Barrie, ON

Customer Service Representative jobs in Moose Jaw, SK

Customer Service Representative jobs in Brandon, MB

Customer Service Representative jobs in New Brunswick

Account Manager jobs in Milton, ON

Senior Product Manager jobs in Toronto, ON

Communications Manager jobs in Toronto, ON

Account Manager jobs in Beechville, NS

Account Manager jobs in Ottawa, ON

Hr Manager jobs in Toronto, ON

Manager jobs in Kitchener Waterloo, ON

Account Manager jobs in Quebec Province

Shelter Support Worker jobs in Toronto, ON

Personal Support Worker jobs in Sault Ste. Marie, ON

Bilingual Tier 1 Technical Support Representative (AB)

Connex Telecommunications Inc. -
Alberta

Quick apply

Job details

Full-time
$19.50 an hour

Qualifications

Live chat
French
Google Suite
Call center experience
Client inquiry handling
English
Windows
Zendesk
Client services
Customer service orientation
MacOS
Cloud computing
Root cause analysis
SaaS
Communication skills
Client interaction
Help desk
Mobile devices

Full job description

DependableIT is a growing outsourcing company that delivers customer service and technical support solutions to clients across North America and Europe. Our success is built on the strength of our people and the quality of service they provide every day.
We succeed when our employees succeed. Through coaching, feedback, collaboration, and continued development, we work to create an environment where team members feel supported, valued, and prepared to deliver their best.

Job Description:
As a Bilingual Tier 1 Technical Support Representative, you will assist customers with technical support needs in both English and French. Strong communication in both languages is required, as you will support customers through phone, chat, and ticket interactions.
In this role, you will help residential and business customers troubleshoot common technical issues involving home smart devices, mobile devices, printers and other peripherals, email access, account settings, connectivity concerns, and general software or hardware-related problems. On the business support side, you may also assist with software licensing questions, license adjustments, account access, order-related inquiries, and basic support for cloud-based services.
Day to day, you will investigate technical concerns, ask effective questions, identify the cause of the issue, provide practical solutions, and document each interaction accurately. This role requires patience, professionalism, strong problem-solving skills, and the ability to explain technical information in a simple and customer-friendly way while delivering excellent service in both English and French.

Hours of Operation:
Our department operates 24/7, 365 days a year and this role requires flexibility with scheduling. Shifts may include mornings, evenings, overnights, weekends, and holidays based on business needs. Candidates must be comfortable with rotating schedules and have full availability to meet the scheduling needs of the department.
Wage: $19.50/hr

Main Duties and Responsibilities:

Monitor tickets for new customer requests, chats, tickets, and respond to customer inquiries within established service level timeframes in both English and French using Zendesk platform.
Assist residential customers with common technical issues related to smart home devices, mobile devices, printers, email access, account settings, and general connectivity concerns.
Diagnose customer concerns by asking clear questions, reviewing symptoms, confirming recent changes, and identifying the most likely cause of the issue.
Provide remote support, including installation guidance, configuration assistance, account access support, and general device troubleshooting.
Assist business customers through tickets and phone calls with account-related questions, email concerns, service inquiries, basic SaaS support, and general troubleshooting requests.
Assist with basic Microsoft 365, Google Workspace, and similar cloud-service inquiries, including account access, email setup, password issues, and general user guidance.
Support basic license-related requests, including license adjustments, order entries, discount applications, and general account updates as required.
Escalate complex technical issues, advanced account concerns, or vendor-related issues to the appropriate support teams when required.
Document all customer interactions, troubleshooting steps, outcomes, and next actions accurately in line with service delivery standards.
Communicate clearly and professionally across all support channels.
Handle multiple tickets, chats, calls, and follow-ups efficiently while maintaining quality, accuracy, and a positive customer experience.

The Ideal Candidate Will Have:

Call Center experience
Fluency in both English and French (Quebec or New Brunswick French preferred).
Strong technical background and troubleshooting skills
Excellent written and verbal communication skills in both languages.
Experience supporting Windows, macOS, and peripheral devices (printers, routers, IoT).
Familiarity with SaaS and cloud platforms (Microsoft 365, Google Workspace).
Strong organizational and multitasking skills in a high-volume environment.
Ability to work independently and take ownership of assigned cases.
A positive, team-oriented attitude and commitment to exceptional service.

Website:
www.dependableit.com
#INDHP

Quick apply

Refine Your Search

call center representative jobs in spruce grove ab

Bilingual Tier 1 Technical Support Representative (AB)

Customer Service Representative

Territory Sales Representative

Account Manager - Edmonton MOD

Discover related jobs

Explore jobs in cities nearby

I want to receive the latest job alerts for call center representative in spruce grove ab

Explore jobs in more locations

Job seeker tools

Employer Tools

Browse

Stay Connected