square one on guest service agent Jobs – 51 Openings This Week

1025 - Guest Service Agent
Vrancor —Oakville, ON
- $18.00–$19.50 an hour
- Weekends as needed
- Bilingual
- Microsoft Excel
- Customer service
Quick apply
Leasing Agent
Del Management Solutions Inc —Toronto, ON
- $35,000–$40,000 a year
- Weekends as needed
- Microsoft Word
- Microsoft Excel
- Travel
Quick apply
2d
Guest Service Agent
Sandman Hotel Group —Mississauga, ON
- $23.60 an hour
- Part-time
- Customer service
- Hotel
- Accounting
- Dental care
- Employee assistance program
Quick apply
12d
Guest Service Agent Part Time
DoubleTree by Hilton Hotel Hotel Toronto Airport West —Mississauga, ON
- $20–$25 an hour
- Part-time
- Microsoft Powerpoint
- Bilingual
- Microsoft Excel
Quick apply
9d
Guest Service Agent/Night Audit
Courtyard by Marriott Toronto Airport —Toronto, ON
- Part-time
- English
- Hotel
- High school diploma or GED
Quick apply
Guest Service Agent
Holiday Inn Toronto International Airport —Toronto, ON
- $24.16–$26.84 an hour
- Weekends as needed
- Writing skills
- Basic math
- English
- Profit sharing
- Dental care
Quick apply
9d
Guest Service Agent
Courtyard by Marriott Brampton —Brampton, ON
- From $19.15 an hour
- Full-time
- Customer service
- English
- Hotel
Quick apply
13d
Contact Centre Service Agent (ON - Remote)
The Travel Corporation —Mississauga, ON
- $19.35 an hour
- Overtime
- Remote
Quick apply
13d
Guest Service Agent
Marriott International, Inc —Burlington, ON
- Weekends as needed
- Customer service
- English
- Microsoft Office
- Dental care
Guest Service Agent
Easton's Group of Hotels Inc. —Toronto, ON
- $23.41–$25.17 an hour
- Part-time
- Writing skills
- Basic math
- English
Quick apply
8d
Guest Service Agent
Four Points & Element Toronto Airport —Mississauga, ON
- $23.34–$25.93 an hour
- Weekends as needed
- Hospitality
- Customer service
- Basic math
- Dental care
Quick apply
9d
Guest Services Agent | Part Time | TownePlace Suites Mississauga-Airport Corporate Centre
Silver Hotel Group —Mississauga, ON
- $19.95 an hour
- Part-time
- Microsoft Excel
- Customer service
- Hotel
- Tuition reimbursement
Quick apply
9d
Guest Service Agent | Part-time | Union Hotel
Silver Hotel Group —Toronto, ON
- $26.74 an hour
- Part-time
- Microsoft Excel
- Customer service
- Hotel
- Tuition reimbursement
Quick apply
Guest Service Agent
Revery Toronto Downtown, Curio Collection by Hilton —Toronto, ON
- $23.42–$25.18 an hour
- Weekends as needed
- Writing skills
- Basic math
- English
- Dental care
- Vision care
Quick apply
Welcome Desk Enthusiast/Guest Service Agent
Canopy by Hilton Toronto Yorkville Hotel —Toronto, ON
- $24.00–$27.50 an hour
- Full-time
- Writing skills
- Basic math
- English
- Dental care
- Tuition reimbursement
Quick apply
Guest Service Agent
4SU The Broadview Hotel —Toronto, ON
- $22.09 an hour
- Part-time
- Microsoft Outlook
- Customer service
- Hotel
Quick apply
1d
Part-time Ideal Service Agent
Omni Hotels & Resorts —Toronto, ON
- $27.90–$30.91 an hour
- Part-time
- Customer service
- Hotel
- Computer skills
Quick apply
Full-time Guest Service Agent
Omni Hotels & Resorts —Toronto, ON
- $27.42–$30.38 an hour
- Weekends as needed
- Customer service
- English
- Hotel
Quick apply
Front Desk Agent
Hilton Garden Inn Toronto Airport West —Mississauga, ON
- $18.60–$19.60 an hour
- Full-time
- Microsoft Word
- Google Suite
- English
- Dental care
- Paid time off
Quick apply
3d
Butler Service Desk Agent
Marriott International, Inc —Toronto, ON
- $21.27–$26.59 an hour
- Weekends as needed
- No experience needed
- Hotel
- High school diploma or GED

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1025 - Guest Service Agent

Vrancor -
Oakville, ON

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Job details

Full-time
$18.00–$19.50 an hour

Qualifications

Bilingual
Microsoft Excel
Customer service
Microsoft Office
High school diploma or GED
Analysis skills
Hospitality Management
Front desk
College diploma
Hotel experience

Full job description

Guest Service Agent

Employer: Oakville Wyecroft Hotel LP (o/a Holiday Inn & Suites Oakville @ Bronte)

Location: Oakville, Ontario – Onsite

Employment Type: Full-Time

Schedule: Days, Evenings, Overnight, Weekends – all shifts including holidays

Union or Non-Union Role: Non-Union

Job Summary

Under the general guidance and supervision of the Guest Services Manager, the Guest Service Agent is responsible to ensure guest satisfaction by dealing with guests in a pleasant, efficiently, courteous, and professional manner, answering any questions and following up on requests and problems promptly. It is also the responsibility of the Guest Service Agent to efficiently handle any function of the front office from the reception.

If you carry the hospitality gene and passion to delivering and exceptional customer service experience and seeking for an exciting change...this is it. We want to meet you.

Key Responsibilities

Accurately registers all guests arriving at the hotel in compliance with hotel credit and identification policy.
Performs credit card verifications; when declined contacts guest for alternative payment arrangements.
Room block all VIP's, group and special requests.
Ensures that the VIP list and room service requisitions are accurate and complete, then distributes.
Operates the front office computer system, posts all guests charges and payments, incurred during the shift and balance shift totals by department to backup documents.
Prepares guest keys using key envelopes and/or room slips.
Ensures all guest registration cards and credit cards are correctly completed and filed by room number.
Checks all credit cards using point-of-sale authorization terminals and cancellation bulletins and obtains authorization for those accounts which have exceeded house floor limits.
Maintains cashier float as supplied, provides currency exchange for guests and efficiently prepares cash deposit.
Reports overages and shortages on a daily basis. Responsible to present and/or return float intact upon request.
Communicates with housekeeping in order to deal with early check-ins, late check-outs, day rooms, unexpected departures, stayovers and room changes.
Issues and controls safety deposit boxes to guests in accordance with hotel procedures.
Mails any delayed guest charge receipts.
Assists with room reservations and switchboard operation when necessary.
Works to attain the best occupancy and average daily rate possible, assessing the guests and attempting to upsell.
Negotiates rates within parameters set by the FOM.
Reports to supervisors any guest complaints or security issues.
Records and enters all wake-up calls and ensures they are given at the correct time to the correct room.
Reports any equipment malfunction, emergency situations or suspicious persons to the supervisor.
Handle all guest inquiry or complaints in an efficiently and reports any guest complaints to supervisor immediately if he/she cannot handle it personally.
Ensures guest satisfaction.

Requirements

Minimum of 2 years’ experience in Hotel Front Desk role preferred
Knowledge of Opera Reservations system is preferred
Day, evening and night availability and flexible working hours for a 24-hour establishment
Strong analytical abilities, detail oriented and able to multitask
High school or college diploma in Hospitality or Tourism an asset
Advanced knowledge of Excel & Microsoft Office
Bilingual an asset

· Applicants must be legally authorized to work in Canada

Compensation

· Expected Wage: $ 18 - $ 19.50 per hour

Vacancy Status

This job posting represents a current, existing vacancy: Yes

Use of Artificial Intelligence (AI) in Hiring

Artificial Intelligence is used in the hiring process: Yes

If yes:

AI may be used to assist with resume screening or scheduling interviews. Final hiring decisions are made by human reviewers.

How to Apply:

Please apply for this posting through Indeed.

Accessibility & Equal Opportunity Statement

Holiday Inn is an equal opportunity employer and we would like to thank all applicants for their interest. Only those applicants under consideration will be contacted.

For additional information on our organization, please visit us at www.vrancor.com. Holiday Inn would like to hear from all interested candidates; accommodations are available throughout the recruitment process and the duration of employment.

Holiday Inn is committed to accommodating applicants’ needs in accordance with the Accessibility for Ontarians with Disabilities Act (AODA) and under the Ontario Human Rights Code throughout the selection process. If you require a disability–related accommodation to participate in the recruitment process, please email us or let the Recruiter know during the screening process.

Job Type: Full-time

Pay: $18.00-$19.50 per hour

Work Location: In person

Quick apply

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