St. Albert, Ab Assistant front office manager Jobs – 9 Openings This Week

Assistant Guest Experience Manager - Based in Lake Louise
Fairmont Chateau Lake Louise —Alberta
- Full-time
- Microsoft Office
- Hotel
- Team management
- Store discount
- Dental care
12d
Assistant Manager
Sentinel Storage —Spruce Grove, AB
- $17–$19 an hour
- Weekends as needed
- Sales
- English
- Microsoft Office
Quick apply
Assistant Manager
Sentinel Storage —Edmonton, AB
- $17–$19 an hour
- Weekends as needed
- Sales
- English
- Microsoft Office
Quick apply
10d
Asst Front Desk Manager CAN
EDMONTON CY OPERATING LIMITED PARTNERSHI —Edmonton, AB
- $43,000–$45,000 a year
- Inventory management
- Hotel
- Supervising experience
- Disability insurance
- Dental care
Quick apply
12d
Office Manager
UrbanAge Homes —Edmonton, AB
- $55,000–$70,000 a year
- Full-time
- Research
- Microsoft Office
- QuickBooks
- Dental care
- Paid time off
Quick apply
13d
Front Desk Assistant Manager- Hotel
River Cree Resort & Casino —Enoch, AB
- Full-time
- Sales
- Inventory management
- English
8d
Cross Border Administrative Assistant
NUMIS Chartered Professional Accountants —Edmonton, AB
- $20–$23 an hour
- Part-time
- Hybrid work
- Microsoft Outlook
- Organizational skills
- SharePoint
- Dental care
- Vision care
Quick apply
11d
Night Auditor
West Edmonton Mall Property Inc. (West Edmonton Mall & Fantasyland Hotel) —Edmonton, AB
- Full-time
- Microsoft Excel
- Microsoft Outlook
- Hotel
Quick apply
3d

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Guest Experience Manager - Based in Lake Louise
Fairmont Chateau Lake Louise —Alberta
Lead and develop a best-in-class Concierge team focused on intuitive service, destination expertise, and personalized guest engagement.
Assistant Guest Experience Manager - Based in Lake Louise
Fairmont Chateau Lake Louise —Alberta
Support recruitment, onboarding, scheduling, colleague development, and recognition initiatives. Employee travel program with discounts on room rates as well as…
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assistant front office manager jobs near st. albert, ab

Assistant Guest Experience Manager - Based in Lake Louise

Fairmont Chateau Lake Louise -
Alberta

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Job details

Permanent | Full-time
12 days ago

Qualifications

Resort experience
Hotel and accommodations experience
Operations management
Coaching
Microsoft Office
Hotel guest services experience
Team management
Decision making
Recruiting
Training & development
Guest services
OPERA
Leadership
Standard operating procedures (SOPs)
Guest issue resolution
Communication skills
Team coordination

Full job description

Company Description

Embrace your passion for hiking, skiing, snowboarding and many other outdoor activities in Banff National Park while pursuing a fulfilling career at Fairmont Chateau Lake Louise. Take a risk, make a change and experience a new adventure while further developing your career. To live and work in a National Park is a once in a lifetime opportunity. Our team is a network of empowered individuals with a strong sense of themselves and the hospitality industry. Work hard, play hard and receive extraordinary benefits including subsidized onsite accommodations, which make saving money very easy to manage. Join our Fairmont family today!

Job Description

The Assistant Guest Experience Manager supports the daily leadership of Concierge, Guest Relations, and Guest Activities while ensuring exceptional luxury service throughout the guest journey. This role is responsible for the day-to-day execution of guest experience standards, VIP arrivals, service recovery, colleague coaching, and operational coordination across departments. Through visible leadership and proactive decision-making, the Assistant Guest Experience Manager helps deliver seamless, personalized experiences aligned with Fairmont, Forbes and LQA standards.

Daily Operations
Lead the daily operation of Concierge and Suit VIP ensuring efficient execution of guest requests, transportation, dining reservations, activities, and special arrangements.
Conduct daily arrival reviews, prioritizing VIPs, ALL Elite Members, repeat guests, long stays, special occasions, and suite arrivals.
Coordinate with Front Office, Housekeeping, Fairmont Gold, Engineering, Culinary, and other departments to ensure rooms, amenities, and guest requests are delivered on time.
Champion the UR Venue platform to curate personalized itineraries and memorable guest experiences.
Maintain a visible presence in the lobby and throughout the resort, supporting colleagues and engaging guests during peak periods.
Perform Manager on Duty responsibilities as assigned.

Guest Experience
Deliver personalized service by anticipating guest needs and creating memorable experiences throughout the stay.
Coordinate VIP amenities, celebrations, proposals, anniversaries, and special occasions.
Ensure guest preferences and profiles are accurately maintained within Opera Cloud, UR Venue platform and communicated to operational teams.
Resolve guest concerns promptly through effective service recovery while following established empowerment guidelines.
Support and promote the resort's "Make Special Happen" culture through meaningful guest interactions.
Partner with the Resort Adventure Centre and operational teams to enhance the guest journey.

Leadership & Team Development
Provide daily coaching, direction, and performance feedback to Concierge and Guest Relations colleagues.
Support recruitment, onboarding, scheduling, colleague development, and recognition initiatives.
Conduct regular training focused on luxury service standards, destination knowledge, emotional intelligence, and guest recovery.
Ensure compliance with Fairmont Brand Standards, LQA, and departmental SOPs.
Monitor guest feedback through TrustYou, LQA, guest surveys, and internal reporting, implementing improvements where required.
Recognize colleague achievements and support Employee Engagement Survey (EES) initiatives.

Qualifications

Minimum three years of leadership experience within Concierge, Guest Relations, Front Office, or luxury hotel operations.
Previous luxury hotel or resort experience preferred.
Strong knowledge of concierge operations, guest recovery, and personalized luxury service.
Experience with Opera Cloud (or equivalent PMS), Microsoft Office, and guest engagement platforms.
Strong communication, organizational, and interpersonal skills.
Knowledge of Banff National Park and regional attractions is considered an asset.

Additional information

Job Perks & Benefits:

Subsidized staff accommodation provided on-site for full time status employees
One complimentary meal per shift in our staff cafeteria (additional meals can be purchased for $8/meal)
Comprehensive benefits package (Medical, Vision & Dental) including extended benefits like; Mental Health (up to $5,000/year), Orthodontics (up to $2,500/year), Fertility Drugs and Gender Affirmation (Lifetime maximum of $10,000) for full time permanent status employees
Defined Contribution Pension Plan with employer matching up to 5% of annual earnings for full time permanent status employees
Employee travel program with discounts on room rates as well as on food & beverage at Fairmont & Accor properties world-wide
Access to the Mountain Explorer Travel Program - Discounted room rates including 50% off all food & beverage at Fairmont Resorts in Banff, Lake Louise, Jasper & Whistler (subject to availability)
Opportunity to develop your talent and grow within Fairmont Chateau Lake Louise and over 5,000 properties with Accor

Visa Requirements: Applicants must be legally authorized to work in Canada.

Apply Today: Whether you're just launching your career or looking for a new adventure, we invite you to visit www.lakelouisejobs.com to learn more about Fairmont Chateau Lake Louise and the extraordinary opportunities that exist within our resort!

We encourage you to let us know if you require any accommodations through the application or recruitment process, and we will work with you to meet your needs. Persons who anticipate needing accommodations for any part of the application or interview process may contact, in confidence: [email protected]

Our Commitment to Diversity & Inclusion:

At Fairmont Chateau Lake Louise, we believe that the strength of our team lies in its diversity. We are committed to fostering an inclusive environment that respects the unique backgrounds, perspectives, and talents of the individual. As an Equal Opportunity Employer, we are dedicated to providing equal access to opportunities. We welcome applications from all qualified candidates.

Benefits:

Dental care
Employee assistance program
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Store discount
Vision care

Work Location: In person

Apply Now

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assistant front office manager jobs in st. albert, ab

Assistant Guest Experience Manager - Based in Lake Louise

Assistant Manager

Assistant Manager

Asst Front Desk Manager CAN

Office Manager

Front Desk Assistant Manager- Hotel

Cross Border Administrative Assistant

Night Auditor

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