About the Role
The Niagara Falls Convention Centre is seeking an experienced and proactive Security Supervisor to lead front-line security operations and support the safety and security of guests, clients, business partners, vendors, and Associates.
Reporting to the Security Manager, this position is responsible for supervising daily security operations, coordinating internal and contracted security personnel, responding to incidents and emergencies, and ensuring compliance with organizational policies and applicable legislation.
The ideal candidate is a confident leader who thrives in a fast-paced environment, demonstrates sound judgment under pressure, and is committed to delivering exceptional customer service while maintaining a safe and secure facility.
Key Responsibilities
Security Operations & Emergency Response
- Supervise and coordinate daily security operations throughout the facility.
- Conduct and oversee facility patrols and respond to incidents, emergencies, and security concerns.
- Monitor CCTV, access control, alarm, and surveillance systems.
- Support emergency preparedness initiatives and assist with the implementation of emergency response procedures.
- Complete investigations and maintain accurate incident reports, logs, and security documentation.
- Promote a safe and secure environment for guests, clients, partners, and Associates.
Team Leadership & Development
- Schedule and oversee internal and contracted security personnel.
- Provide training, coaching, and ongoing support to security staff.
- Participate in onboarding and development of new team members.
- Support day-to-day operational requirements and departmental objectives.
- Foster a culture of accountability, professionalism, and customer service excellence.
Event Security & Stakeholder Collaboration
- Support event security planning and risk management initiatives.
- Liaise with emergency services, contractors, clients, and internal departments.
- Support shipping and receiving security, lost and found administration, and asset control processes.
- Ensure compliance with NFCC policies, procedures, and applicable legislation.
- Complete additional duties as assigned.
Qualifications
Preferred Education & Experience
- Minimum three (3) years of progressive security experience.
- Previous experience leading, supervising, or coordinating security personnel.
- Experience within a convention centre, hospitality, entertainment, event venue, or large public assembly environment considered an asset.
- Post-secondary education in Police Foundations, Security Management, Emergency Management, Criminal Justice, or a related field is considered an asset.
- Experience developing security plans and emergency response procedures is preferred.
Required Certifications
- Valid Ontario Security Guard Licence.
- Current First Aid, CPR, and AED Certification.
- Smart Serve Certification.
Required Skills & Abilities
- Strong leadership, coaching, and team development skills.
- Excellent verbal and written communication abilities.
- Strong customer service and relationship-building skills.
- Ability to exercise sound judgment in fast-paced and high-pressure situations.
- Strong organizational and time-management skills.
- Experience with CCTV, access control, surveillance, and security management systems.
- Ability to handle confidential and sensitive information with discretion.
- Strong problem-solving and decision-making abilities.
- Proficient computer skills, including Microsoft Office applications.
What We're Looking For
- Strong leadership and accountability.
- Calm and professional decision-making.
- Excellent customer service skills.
- Attention to detail and situational awareness.
- Adaptability and problem-solving abilities.
- Ability to work collaboratively across departments.
- Commitment to safety, professionalism, and service excellence.
Why Join Us?
Join a dynamic team at one of Canada's premier event destinations and play a key role in protecting guests, clients, Associates, and visitors while supporting conferences, trade shows, galas, and major events in the heart of Niagara Falls.
Be part of a collaborative environment focused on safety, operational excellence, and delivering exceptional event experiences.
Benefits
- RRSP match
- Employee Benefits Program
- Employee Assistance Program
- Paid time off
- Professional development opportunities
Work Location: In Person
Pay: $20.50-$23.50 per hour
Work Location: In person
