Why Meridian?
At Meridian our aspiration is to integrate our purpose into everything we do for people, the planet, and communities. We believe that our greatest opportunity is to create opportunity and meet people where they are.
Factor us into your next career opportunity. We want you to grow with us and have an experience that’s different. This is a place where you can expect the unexpected.
Find our story here: About Meridian (https://www.meridiancu.ca/About-Meridian.aspx)
The role: *Please Note: This role is fully onsite Monday to Friday at our St. Catharines Corporate Office*.
Responsible to provide reception and switchboard services to the Corporate Office including receiving and directing calls, greeting, and announcing visitors, vendors, service providers, signing for and directing deliveries. Responsible for various administrative tasks as required.
Key Responsibilities:
- Provide a high quality, professional and positive service experience as the Corporate Office Concierge. Answer and manage all incoming calls, providing exceptional assistance and guidance to all callers through extended switchboard hours (8:30am – 5:00pm).
- Provide exceptional support for Member Concern calls, forwarding details to Management.
- Provide a friendly and welcoming environment for all guests, including registration and issuance of security access passes.
- Provide administrative support for Operations.
- Ticketing - Provide prompt attention and response to select Branch and corporate office requests including security access passes (onboard, offboard and ad hoc requests), providing vendor portal access, SCO building maintenance.
- Maintains security by following procedures; monitoring electronic logbook; issuing visitor badges, managing security access cards
- Manage CO and Contract Centre ADT system
- Audit requirements – Access Cards, Building keys, monthly KRI reports
- Assist in the management of emergency procedures for CO and Branches
- Invoice Processing – Review, account code and process Facility/Branch vendor invoices for Manager approval
Knowledge, Skills, and Experience:
- Demonstrates a high standard of customer/Member service with exceptional communication skills, to effectively communicate with internal and external Members alike.
- Capacity to manage and carry out multiple tasks and priorities in a demanding environment.
- Proven ability to work independently.
- Ability to develop and streamline processes.
- Attention to accuracy and detail
- An organized individual who displays great telephone etiquette
- Member Focus - Personally demonstrating that our Members are our highest priority.
- Proactive - Seize the initiative by anticipating needs and identifying opportunities to provide a higher level of service.
- Open Communication - Engaging in honest and transparent dialogue to develop mutual understanding, trust and cultivate deeper relationships.
- Business Savvy - Continuously acquiring the knowledge needed to do one’s job to the fullest, using internal or external resources and applying the knowledge productively.
- Partner Orientation - Initiates opportunities for collaboration and maintains productive relationships to achieve shared goals.
- Integrity - Doing the right thing by always acting with openness, honesty, and respect.
- Talent Developer: nurtures and supports direct reports, identifies strong team members, develops digital and analytical skills in direct reports
- Creates a Supportive and Positive Team Environment: creates and contributes to a positive team environment which encourages innovation, risk taking, and learning; speeds up team learning through sharing best practices; leverages the strengths and opportunities of the broader marketing team
Education, Work Experience, and Professional Designations/Certifications
- Minimum of 2 years’ experience in customer service, switchboard, and administrative functions.
- Extensive knowledge of Encore, Microsoft Word and Excel.
This role represents an existing vacancy. Internal candidates are being considered as part of our standard process.
Salary Range: CAD $39,000 to $48,800 annually.
Compensation for this role is based on a combination of skills, experience, and internal equity. Candidates with stronger alignment to the role’s requirements may be placed higher within the range. Your recruiter will share more information about our total rewards package during the hiring process.
Office Location: This role is in office from 8:30 a.m. - 5:00 p.m. at our St. Catharines Corporate office located at 75 Corporate Park Drive.
What's in it for you?
- We have an inclusive and collaborative working environment that encourages creativity, curiosity, and celebrates success
- We provide you with the tools and technology needed to delight your candidates and clients
- You'll get to work with and learn from diverse industry leaders
- Hybrid work arrangements with in-person office time to collaborate, innovate and build relationships with your colleagues
- This isn't your typical "corporate" job. We work hard and we have fun!
Build the Future of Banking with Us
At Meridian, we’re not just adapting to the future—we’re shaping it. We see talent as a catalyst for sustainable growth, community impact, and future-readiness. As the financial landscape evolves, we’re looking for team members who bring:
- Embedding & leveraging technology – Confidence and willingness to learn and integrate AI and emerging technologies into new ways of working. Experience with low/no code tools like the Microsoft Power Platform and generative AI productivity tools like Microsoft Copilot is considered an asset
- Critical Thinking – The ability to analyze, evaluate and interpret information from various sources and apply logic and problem solving to make decisions.
- Data Driven– Leverage data and insights to identify, prioritize and improve member experience and business efficiency.
- Curiosity & Flexibility – Comfortable navigating and embracing change and uncertainty, ask more questions, explore more options. Continuously learn and grow.
Who we are:
Meridian is Ontario’s largest credit union, and second largest in Canada, helping to grow the lives of our more than 380,000 Members. Meridian has more than 80 years of banking history and is 100% owned by its members. With 87 retail branches and 15 Business Banking Centers across Ontario and $ 32B in assets under management, Meridian offers a full range of financial products and services to its retail, business banking and wealth members. With over 2200 employees and corporate offices located in Toronto and St. Catharines, Meridian has a track record of creating and delivering innovative new offerings and is committed to investing in the communities that we serve. Our plan is to build on our momentum as we deliver on our purpose - helping our members achieve their best life.
Find our story here: About Meridian (https://www.meridiancu.ca/About-Meridian.aspx)
Experience the Difference!
Meridian committed to promoting an inclusive, accessible environment, where all employees and customers feel valued, respected and supported. We are dedicated to employing a workforce that reflects the diversity of our communities and Members in which we live and serve.
Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, or disability.
Please note that due to the volume of applications, only those under consideration will be contacted for an interview.
Thank you for your interest in Meridian Credit Union.
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@MeridianCareers (https://twitter.com/MeridianCareers)
Connect with us on LinkedIn (https://www.linkedin.com/company/meridian-credit-union/)
Meridian only posts jobs on our official Careers Site, LinkedIn, and Indeed. If you find a Meridian job posting on any other site, please verify it by ensuring it directs back to our official career page. Meridian never asks candidates to apply through third‑party links that do not redirect to our Careers portal (UltiPro). For more tips on how to protect yourself from job scams visit Protect yourself from job scams | Meridian (https://www.meridiancu.ca/about-meridian/security-centre/common-scams/job-scams).
