St. Catharines On Medical administrative assistant Jobs – 8 Openings This Week

Reception/Administrative Assistant (MVA)
Innovative Occupational Therapy Services —St. Catharines, ON
- $20–$26 an hour
- Full-time
- Microsoft Outlook
- Medical office experience
- Administrative experience
- Dental care
- Paid time off
Quick apply
Medical Office Assistant (Full Time, Permanent)
Niagara North Family Health Team - Garden City Family Health Organization —St. Catharines, ON
- $20 an hour
- Full-time
- Microsoft Excel
- Medication administration
- Medical office experience
- Disability insurance
- Paid time off
Quick apply
6d
Medical Office Assistant
Pancare Inc. —St. Catharines, ON
- $19–$22 an hour
- Contract
- Microsoft Office
- High school diploma or GED
- Analysis skills
Quick apply
Administrative Assistant III
BGIS —St. Catharines, ON
- $47,118–$58,897 a year
- Full-time
- Word processing
- Writing skills
- Microsoft Office
Administrative Assistant
Panoramic Properties Inc —Niagara Falls, ON
- From $25 an hour
- Full-time
- Microsoft Word
- Google Suite
- Microsoft Outlook
Quick apply
14d
Medical Office Assistant
RUACH MEDICAL CLINIC —Niagara Falls, ON
- $17.60–$26.46 an hour
- Part-time
- Vital signs
- Medical office experience
- Administrative experience
Quick apply
5d
Office Administrator/Accounts Assistant
FirstDue Fire —Allanburg, ON
- $20–$25 an hour
- Part-time
- Microsoft Word
- Google Suite
- Microsoft Outlook
Quick apply

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Reception/Administrative Assistant (MVA)

Innovative Occupational Therapy Services -
St. Catharines, ON

Quick apply

Job details

Full-time
$20–$26 an hour

Qualifications

Microsoft Outlook
Electronic medical records
Case file maintenance
Customer appointment booking
Medical office experience
Administrative support experience
Filing
Administrative experience
Schedule management
Personal Health Information Protection Act (PHIPA) requirements
EMR/EHR
Medical reception and administration experience
Client services
File scanning and digitization
Customer service orientation
Front desk
Communication skills
Client interaction

Full job description

About Innovative Occupational Therapy Services

Innovative Occupational Therapy Services is an established Canadian firm providing occupational therapy services across a variety of populations. Our highly skilled team delivers both in-person and virtual assessments and interventions, with a focus on client-centred, timely, and cost-effective care. We are committed to helping our clients maintain independence, improve function, and achieve meaningful outcomes.

Why Join Innovative Occupational Therapy Services?

Competitive compensation
Comprehensive benefits package (Vision, Dental, LTD, Travel Insurance, Prescription Drug Coverage, and paramedical service)
Paid vacation
Professional development and advancement opportunities
Supportive, collaborative team environment
Opportunity to work across our Grimsby and St. Catharines clinic locations

Position Summary

The Reception/Administrative Assistant is the first point of contact for clients, referral sources, and visitors to our clinics. This position provides administrative, reception, scheduling, and extended health benefits support while ensuring the efficient day-to-day operation of our Grimsby and St. Catharines locations.

The successful candidate is highly organized, customer-focused, and able to manage multiple priorities in a fast-paced healthcare environment while maintaining confidentiality and professionalism.

Key Responsibilities

Reception & Client Experience

Greet clients, families, and visitors in a professional and welcoming manner.
Answer incoming telephone calls and respond to email inquiries.
Schedule, confirm, reschedule, and cancel appointments.
Maintain clinician schedules and assist with appointment optimization.
Prepare treatment rooms and reception areas to ensure a welcoming clinic environment.
Receive and distribute mail, deliveries, and clinic correspondence.
Process client payments and issue receipts as required.

Extended Health Benefits Administration

Verify extended health benefit coverage with insurance providers.
Assist clients with benefit-related inquiries and explain coverage where appropriate.
Submit claims through insurer portals when applicable.
Communicate with insurers regarding claim status, approvals, and required documentation.
Assist therapists with obtaining required insurer documentation.
Maintain accurate benefit and billing records.

Administrative Support

Prepare, scan, upload, and organize client documentation.
Maintain electronic client files in accordance with PHIPA requirements.
Assist therapists with administrative tasks and document preparation.
Monitor clinic supplies and coordinate inventory orders.
Maintain office equipment and coordinate service requests when needed.
Assist with onboarding paperwork and general office administration.
Support management with special projects and other administrative duties as assigned.

Scheduling & Coordination

Coordinate new referrals and intake appointments.
Ensure referral documentation is complete prior to appointments.
Liaise with therapists regarding scheduling changes and client needs.
Assist with waitlists and appointment availability.
Coordinate communication with referral sources and external stakeholders.

Customer Service

Provide exceptional customer service to clients, referral sources, insurers, and healthcare professionals.
Resolve routine client concerns professionally and escalate issues when appropriate.
Maintain a positive and professional clinic environment.

Skills & Qualifications

Required

Minimum 2 years of administrative or reception experience, preferably in a healthcare setting.
MVA experience is required.
Excellent customer service and interpersonal skills.
Strong verbal and written communication abilities.
Exceptional organizational and multitasking skills.
Proficiency with Microsoft Office (Word, Outlook, Excel).
Ability to work independently while managing competing priorities.
Strong attention to detail.
Ability to maintain strict confidentiality.
Reliable transportation to travel between the Grimsby and St. Catharines clinics as required.

Preferred

Experience working in an occupational therapy, physiotherapy, rehabilitation, or medical clinic.
Experience with extended health benefits administration.
Familiarity with electronic medical records (EMRs) and scheduling software.
Knowledge of PHIPA and healthcare privacy requirements.
Experience working with insurance companies or third-party payers.

Key Competencies

Exceptional Customer Service
Professional Communication
Organization & Time Management
Attention to Detail
Initiative & Problem Solving
Teamwork & Collaboration
Adaptability
Confidentiality & Professionalism

Working Conditions

Office-based position located in our Grimsby and St. Catharines clinics.
Combination of reception, administrative, and scheduling responsibilities.
Frequent interaction with clients, families, therapists, insurers, and referral sources.
Fast-paced healthcare environment requiring excellent multitasking and prioritization.

Salary Range

Compensation will be discussed during the interview process and will be based on the successful candidate's education, skills, and relevant experience.

We are excited to welcome the right individual to our growing team. If you are passionate about providing exceptional customer service and enjoy supporting healthcare professionals in delivering outstanding client care, we encourage you to apply.

Additional Information

This position is an existing vacancy and is not a newly created role.

At Innovative Occupational Therapy Services, we value a fair and transparent hiring process. We do not use artificial intelligence (AI) to screen, rank, or make hiring decisions on applications. Every application is reviewed by a member of our hiring team to ensure candidates are evaluated based on their qualifications, experience, and potential.

Learn more about us at: www.innovativeot.com

Job Type: Full-time

Pay: $20.00-$26.00 per hour

Benefits:

Dental care
Extended health care
Life insurance
Paid time off
Vision care

Application question(s):

Do you have any MVA experience?
Do you have reception / administrative experience in a healthcare setting?

Work Location: In person

Quick apply

Refine Your Search

medical administrative assistant jobs in st. catharines on

Reception/Administrative Assistant (MVA)

Medical Office Assistant (Full Time, Permanent)

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