Organization Profile: Connections for Seniors is a non-profit organization devoted to the provision of services for homeless and at-risk older adults.
Job Description: Under the direct supervision of the Outreach Program Manager or designate, the Housing Case Manager (HCM) provides assessments, develops housing plans, advocates, and supports clients of the program to acquire and maintain housing.
The primary goal of this position is to support older adults who may be at risk of homelessness or housing instability by providing case management services to individuals and couples aged 55+ who are living in the community in the St. John’s Metro area.
The HCM collaborates with clients, landlords, health professionals, hospitals, local law enforcement, municipalities, companies, and other social service agencies in order to best support clients. The HCM identifies and prioritizes vulnerable older adults who are at risk of homelessness and administers assessments, facilitates placement into emergency housing (shelter) as needed, facilitates Personal Care Home and Community Care Home placements, long-term care placement, and connects clients to social services and long-term, safe, permanent housing.
The HCM transports clients to housing-related appointments as needed and explores housing options including but not limited to: subsidized housing, non-profit housing, private-market housing, emergency housing, and housing in health facilities. The HCM engages with landlords to develop and strengthen relationships in the community that support housing sustainability and eviction prevention.
The HCM works as part of an interdisciplinary team and participates in weekly team meetings, collects data, and assists with program development.
Duties:
- Client Support & Advocacy
- Receive referrals, conduct intakes, and provide outreach-based support to older adults.
- Develop housing plans, manage caseloads, and address eviction prevention and stabilization needs.
- Accompany clients to hearings and mediate with landlords/housing providers.
- Support emergency housing placements and transitions out of homelessness.
- Assessment & Coordination
- Evaluate client needs, including for basic needs, health, and documentation (ID, SIN, income verification).
- Connect clients to community resources and services.
- Coordinate with End Homelessness St. John’s and other local initiatives.
- Help clients access hygiene items, pharmaceuticals, and essential documents.
- Reporting & Documentation
- Maintain accurate client records, case notes, and online databases.
- Prepare reports, outcome data, and safety plans as needed.
- Ensure confidentiality and quality data entry using EHSJ tools.
- Collaboration & Program Development
- Work closely with the internal team and external partners.
- Contribute to program planning and staff/student support.
- Participate in training, assessments, and sector-specific counts (e.g., PiT Count).
Qualifications
- Bachelor’s degree in Social Work or health-related field.
- Experience working in the community and/or non-profit sector.
- Understanding of issues related to senior homelessness and the barriers they face.
- Experience working from a harm reduction perspective.
- Experience with mental health challenges, behaviours, and disorders.
- Demonstrated experience in developing, implementing, and evaluating programs and services.
- Demonstrated ability to work with diverse partners, government, and other stakeholders.
- Excellent communication, facilitation skills and interpersonal skills.
- Well-developed administrative and organizational skills including data collection, finance, and budgeting as well as computer proficiency.
Job Type: Full-time
Pay: $65,000.00 per year
Benefits:
- Casual dress
- Company events
- Dental care
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- RRSP match
- Vision care
Work Location: In person
