At Volkswagen St. John's, delivering an exceptional customer experience is more than a goal—it’s our standard. We are seeking a professional, dependable, and customer-focused Service Drive Thru Attendant to join our Service team during an exciting period of growth.
As a Service Drive Thru Attendant, you will play an important role in creating a welcoming and efficient experience for customers arriving for service appointments. Acting as one of the first points of contact in the Service Department, you will help ensure the service drive-thru operates safely, smoothly, and professionally throughout the day.
This role is ideal for someone who enjoys working in a fast-paced environment, takes pride in staying organized, and is comfortable working both indoors and outdoors in varying weather conditions. The successful candidate is proactive, detail-oriented, and committed to supporting both customers and the Service team with a positive attitude.
If you are looking to grow your career with a dealership known for teamwork, professionalism, and service excellence, we encourage you to apply.
You May Be a Great Fit If You:
- Enjoy working in a fast-paced, customer-focused environment.
- Take pride in keeping things organized, efficient, and running smoothly.
- Are comfortable working both indoors and outdoors in varying weather conditions.
- Work well independently while also supporting a collaborative team.
- Have strong attention to detail and a professional attitude.
- Are reliable, adaptable, and willing to jump in where needed.
If this sounds like you, we encourage you to apply and join our award-winning team at Volkswagen St. John's.
Position: Permanent, Full-Time
Location: Volkswagen St. John's
Schedule: Monday–Friday | 7:30 AM – 4:30 PM
Starting Wage: $17 per hour
What You’ll Be Doing
- Welcome customers warmly and professionally while assisting with inquiries and directing them appropriately.
- Document customer and vehicle information accurately for service appointments.
- Tag incoming customer vehicles and apply protective covers including seat, floor mat, and steering wheel covers.
- Perform preliminary wheel alignment assessments.
- Manage vehicle flow through the service drive-thru to maintain safe and efficient operations.
- Securely receive, organize, and store vehicle keys.
- Maintain cleanliness and organization of the service drive-thru, including removal of litter, snow, and debris.
- Perform minor vehicle presentation and visibility cleaning duties; this role does not involve full vehicle detailing services.
- Rearrange vehicles within the service lot to maximize parking availability and efficiency.
- Assist with Lot Attendant responsibilities as needed.
- Support additional operational duties assigned by management.
What We’re Looking For
- High school diploma or equivalent considered an asset.
- Valid Driver’s License required.
- Ability to operate both manual and automatic transmission vehicles required.
- Clean Driving Abstract required.
- Certificate of Good Conduct required.
- Previous automotive, customer service, or dealership experience considered an asset.
- Ability to commute to or relocate to St. John’s, NL.
The Skills That Will Help You Succeed
- Communication Skills – Ability to communicate professionally and effectively with customers and coworkers.
- Professionalism – Maintains a polished appearance and demonstrates reliability, integrity, and confidentiality.
- Time Management – Effectively prioritizes tasks while keeping the service drive-thru organized and efficient.
- Interpersonal Skills – Builds positive relationships with customers and team members while remaining approachable and supportive.
- Attention to Detail – Ensures information is recorded accurately and tasks are completed thoroughly.
- Adaptability – Comfortable adjusting to changing priorities and daily operational needs.
What You’ll Experience in the Role
Physical demands of the role include:
- Moving throughout the drive-thru, wash bays, service department, and parking lots.
- Standing, bending, stretching, lifting, reaching, and climbing.
- Assisting with seasonal snow clearing.
- Utilizing physical and manual dexterity throughout the workday.
- Operating equipment and vehicles consistent with industry standards.
This position involves working in an active dealership environment with exposure to:
- Noise, vibration, dust, and exhaust fumes.
- Wet or slippery surfaces.
- Hazardous and non-hazardous materials.
- Extreme heat and cold depending on seasonal conditions.
Safety Expectations
- Steel toe safety boots are required.
- PPE including high-visibility safety vests and eye protection must be worn as required.
- Follow all Occupational Health & Safety legislation, regulations, policies, and procedures.
- Maintain awareness of workplace hazards and safe work practices.
- Be prepared to respond appropriately in emergency situations, including evacuation procedures and emergency equipment use.
Unique Perks:
Birthday Off: Enjoy your special day with a paid day off on your birthday—because celebrations matter!
Pet Bereavement Day: We understand the importance of furry family members. Take a bereavement day for pets when needed; we're not just coworkers; we're compassionate and caring.
Comprehensive Medical Plan: Access a thorough medical plan administered through Canada Life to ensure your health and well-being.
Family Business Atmosphere: Join a close-knit family business where you're not just an employee; you're an integral part of our family. Experience the warmth and camaraderie that sets us apart from larger corporations.
Benefits
- Extended health care
- Vision care
- Life insurance
- Disability insurance
- Employee assistance program
- Employee store discount
About the Company
Volkswagen St. John’s is part of Matthews Motors, which also operates:
- Volkswagen St. John's
- Audi St. John's
- Bodyworks Collision & Glass
Our dealerships are built on a commitment to operational excellence, continuous improvement, and delivering an exceptional experience for every customer.
As an equal opportunity employer, Matthews Motors is committed to fostering a team that reflects the diversity of the community in which we perform business. We thank all candidates for their interest, however, only those selected for an interview will be contacted.
Pay: $17.00 per hour
Benefits:
- Disability insurance
- Employee assistance program
- Extended health care
- Life insurance
- On-site parking
- Paid time off
- Store discount
- Vision care
Application question(s):
- Are you able to drive both a manual (standard) and automatic transmission?
Licence/Certification:
- Driving Licence (required)
Work Location: In person
