Stayner, On Customer support & client services occupations Jobs – 24 Openings This Week

Customer Service Representative Supervisor
Ainger Group —New Lowell, ON
- From $24 an hour
- Full-time
- CRM software
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- English
Quick apply
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Représentant(e) du service à la clientèle
Resolve Sleep Health —Collingwood, ON
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Customer Service Representative Supervisor

Ainger Group -
New Lowell, ON

Quick apply

Job details

Full-time
From $24 an hour
5 days ago

Qualifications

CRM software
Customer service
English
Supervising experience
Leadership
Communication skills

Full job description

Customer Service Representative - Supervisor

Take ownership of our Customer Service Operations and lead a high-performing team.

Ainger Group Roofing and Exteriors is looking for a decisive, proactive CSR Supervisor to

lead our client coordination efforts. If you are an independent problem-solver who

thrives when taking charge of operational workflows, managing team performance, and

driving customer solutions, this role is built for your skillset. You will have the freedom to

refine daily client coordination processes while ensuring our service team hits clear

performance targets every day.

We are not looking for a passive manager; we need a hands-on leader who sets the

pace, addresses operational roadblocks immediately, and holds their team to high

standards. You will manage incoming customer inquiries, streamline scheduling, and

mentor frontline customer service representatives to maintain reliable service delivery.

What You Will Love About This Role

You will have the autonomy to run your department, implement process improvements,

and directly influence the growth of a growing, established regional contractor.

Direct ownership over customer coordination workflows and team performance metrics.
A fast-moving workday filled with diverse, complex problem-solving challenges.
The opportunity to mentor, train, and develop your own customer service team.
Clear tracking of your department’s operational wins and service accuracy.
Direct collaboration with senior leadership to optimize the Ainger Advantage process.

On a typical day, you will monitor live customer queues, resolve escalated coordination

issues, audit team communications for high accuracy, and provide direct feedback to

your staff to maintain quick response times and dependable service.

The Kind of Person Who Excels Here

An assertive self-starter who naturally steps into leadership and takes immediate accountability for outcomes.
A focused coordinator who manages a high volume of moving parts with poise and clear direction.
A goal-oriented communicator who provides direct, factual, and instructional feedback to team members.
A systematic organizer who respects structured workflows but adapts quickly when weather or project schedules shift.
A protective mentor who takes pride in building a highly disciplined, customer-focused team.

Company Overview

Founded in 1990, Ainger Group Roofing and Exteriors is a second-generation, family-

owned roofing and exteriors contractor that has built a reputation across Central Ontario

on transparency and process-driven standards. Craftsmanship from the top down, serving homeowners and commercial clients from Barrie to Muskoka, our service model is centered on the Ainger Advantage—a documented system featuring a Pre-Project Concierge, a dedicated Project Manager, and a Homeowner Protection Report to ensure zero surprises for our clients. With over 20,000 completed projects and a 4.9-star average across more than 1,500 Google reviews, we combine the personal accountability of an owner-operated firm with the modern, professional systems necessary for consistent growth. We believe in investing in our people, maintaining safe job sites, and delivering clear results to our community.

What You’ll Be Responsible For

Supervising daily client service operations, tracking inbound volumes, and assigning team tasks.
Auditing customer files, documentation, and scheduling logs to ensure high accuracy and completeness.
Handling escalated client inquiries with consultative, authoritative, and professional resolution.
Conducting regular performance reviews, team training sessions, and instructional coaching.
Monitoring department KPIs to ensure consistent execution of the Ainger advantage process.

What We're Looking For

Proven experience in a supervisory or leadership role within an operations or client coordination center.
Strong verbal and written communication skills with a clear, instructional delivery style.
Excellent technical literacy, with experience managing CRM software and multi-line phone networks.
A demonstrated ability to multi-task, prioritize shifting project schedules, and make independent decisions under pressure.
A background in roofing, exterior construction, or trade services is considered a major asset.

What We Offer

Competitive hourly wage of $24.00 , with performance-based earning opportunities.
Comprehensive benefits package after three months.
Full-time, permanent employment.
Opportunities for advancement as our company continues to grow.
Ongoing training and professional development.
A supportive team environment where your contributions are recognized.

Schedule

40 hours per week
Shifts scheduled between 8:00 a.m. and 8:00 p.m.
Monday through Sunday rotation.

Ready to Join Us?

If you're looking for a career where your communication skills, attention to detail, and ability to connect with people are valued every day, we'd love to hear from you. Please submit your resume via Indeed to [email protected].

Ainger Group Roofing and Exteriors is proud to be an equal opportunity employer. We

celebrate diversity and are committed to creating an inclusive workplace where

everyone has the opportunity to succeed.

Pay: From $24.00 per hour

Work Location: In person

Quick apply

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