The Assistant Store Manager, Customer Experience & Wellness will oversee the daily execution of front-end operations, customer service standards, nutrition and supplement education, demonstrations, and customer engagement throughout the store. This role will serve as a key knowledge leader within the store, helping customers and team members navigate wellness, supplements, and healthy living products with confidence.
This role will play a critical part in developing product knowledge across the customer facing team, improving service consistency, supporting wellness education, and creating a highly engaging and hospitality driven customer experience.
This position is ideal for a strong people leader who enjoys developing teams, educating others, building customer relationships, and creating highly engaging retail experiences rooted in health, wellness, and customer connection.
Key Responsibilities
- Lead and oversee customer service operations including front end service, customer engagement, demonstrations, product education, and overall customer experience throughout the store
- Serve as a key nutrition, supplement, and wellness resource for both customers and team members throughout the store
- Train, coach, and develop team members on customer service standards, supplement knowledge, wellness trends, selling skills, hospitality, and customer interaction expectations
- Create structure and accountability around service execution to improve consistency, customer satisfaction, and team engagement
- Support labour planning and workflow management to ensure labour is aligned effectively to customer traffic, service expectations, and operational priorities
- Monitor service standards and customer interactions while identifying opportunities to improve customer experience and team effectiveness
- Lead product knowledge initiatives related to supplements, wellness products, healthy living, and featured promotional items
- Support and oversee in store demonstrations, sampling programs, vendor events, and customer education initiatives
- Ensure front end presentation, merchandising, cleanliness, signage, and customer facing areas remain organized, welcoming, and operationally effective
- Work closely with Store Leadership and the Assistant Store Manager, Replenishment to ensure alignment between customer experience and operational execution
- Reinforce company standards related to customer service, health and safety, food safety, operational procedures, and store presentation
- Manager on Duty responsibilities required
Qualifications
- Certified Nutritionist, Registered Holistic Nutritionist, or equivalent education and experience in nutrition, wellness, supplements, or natural health required
- Previous retail leadership experience required, preferably in grocery, food retail, wellness, hospitality, or customer focused retail environments
- Strong understanding of supplements, wellness products, nutrition, customer engagement, demonstrations, and service focused retail environments
- Proven ability to train, coach, and develop teams in customer service and product knowledge
- Strong organizational and time management skills with the ability to manage competing priorities
- Demonstrated ability to improve customer experience and lead service focused teams effectively
- Strong communication, leadership, and interpersonal skills
- Experience with retail systems, scheduling platforms, and customer service operations considered an asset
- Flexible availability including evenings, weekends, and holidays as required
Nature’s Emporium is proud to be an equal opportunity employer. We celebrate diversity and are committed to fostering an inclusive and accessible workplace. We welcome and encourage applications from individuals of all backgrounds, abilities, and experiences. Accommodations are available upon request for candidates taking part in all aspects of the recruitment and selection process. If you require accommodation, please let us know, and we will work with you to meet your needs.
Pay: From $70,000.00 per year
Benefits:
- Dental care
- Disability insurance
- Extended health care
- On-site parking
- Store discount
- Vision care
Ability to commute/relocate:
- Burlington, ON L7M 4P6: reliably commute or plan to relocate before starting work (required)
Experience:
- Retail management: 2 years (required)
Licence/Certification:
- Registered Holistic Nutritionist (required)
Work Location: In person
