Strathcona County Ab Help desk Jobs – 17 Openings This Week

Remote Bilingual French Customer Service Representative
HGS —Alberta
- From $19.35 an hour
- Overtime
- Remote
- Bilingual
- Customer service
- English
- Dental care
- Paid time off
IT Support Technician
Quadra Group —Edmonton, AB
- $52,300–$78,515 a year
- Full-time
- Computer Science
- English
- Windows
- Dental care
- Paid time off
Quick apply
Tier 2 Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
Quick apply
Contact Center Platform - Data Analyst
Government of Alberta —Edmonton, AB
- $83,258–$114,316 a year
- Remote
- Computer science
- Computer Science
- No experience needed
2d
IT Support Engineering Specialist
Gilead Sciences —Edmonton, AB
- Full-time
- Computer science
- Computer Science
- Master's degree
7d
Desktop Support Engineer (Dispatch /Part-Time)
Axiom Technologies —Edmonton, AB
- Customer service
- Windows
- Communication skills
Help Desk Analyst
Keeran Networks —Edmonton, AB
- Communication skills
- Time management
Quick apply
Front Desk Receptionist
Skin Care Clinic —Edmonton, AB
- $20 an hour
- Weekends as needed
- Microsoft Word
- Google Suite
- Customer service
Quick apply
14d
Office Administrator/Executive Assistant
Cloudy4 Web Services Inc. —Edmonton, AB
- From $15 an hour
- Part-time
- Customer service
- English
- Microsoft Office
Quick apply
3d
Service Manager
Keeran Networks —Edmonton, AB
- On call
- Project management
- Bachelor's
- No university degree
Quick apply

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Valid driver's license, passport, and willingness to travel as needed (20%). You will be responsible for delivering day-to-day technical support while also…
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IT Cybersecurity Specialist
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Work closely with the business, the software development team and the CNI team to research and provide guidance on best practices and implement solutions to…
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Remote Bilingual French Customer Service Representative

HGS -
Alberta

Apply Now

Job details

Full-time
From $19.35 an hour

Qualifications

Bilingual
French
Computer operation
Customer service
English
AI
Communication skills

Full job description

Job Description:

Votre impact: En tant qu’associé en relations avec la clientèle, vous aurez la capacité de travailler dans un environnement collaboratif et engageant avec un seul objectif, ayant un impact positif sur la journée des gens! Nous vous formerons pour être un expert dans votre domaine, afin que vous puissiez offrir en toute confiance une expérience client incroyable. Vous répondrez, en anglais et en français, aux demandes de facturation des clients, identifierez les besoins uniques de chaque client, répondrez aux préoccupations, prendrez les paiements et exercerez l’intelligence émotionnelle pour améliorer l’expérience client!

Alors, à quoi ressemble une journée dans la vie d’un représentant du service à la clientèle?

Communiquer avec les clients par le biais d’appels entrants reliées à la facturation, les paiements, les services existants et nouveaux, les offres promotionnelles et la mise à niveau / rétrogradation des services
Identifier les besoins des clients grâce à une écoute active pour répondre aux questions, aider au dépannage ou faire des recommandations de produits en fonction des besoins des clients
Adoptez une approche consultative avec les clients qui rencontrent des problèmes avec leur service en s’appropriant du problème et de la resolution
Utiliser plusieurs systèmes informatiques pour rechercher des produits, des services, des problèmes communs et des solutions offertes
Documenter les besoins, les interactions et les résultats des clients dans l’outil ou le système approprié, y compris la création de demandes supplémentaires si les problèmes ne peuvent pas être résolus en temps reel
Créer un facteur « WOW » dans chaque interaction grâce à des compétences de communication exceptionnelles, en s’appropriant de l’interaction et de la rapidité du service
Séances de coaching 1:1 régulières avec votre superviseur pour vous assurer que vous respectez les indicateurs de performance clés

Why Choose Us?

HGS is a global provider of technology, AI, and business services that helps organizations transform with confidence. We combines automation, analytics, artificial intelligence, and deep domain expertise to deliver Intelligent Experiences across the customer lifecycle, from digital customer care to back-office operations, human resources outsourcing, and advanced contact center solutions.

Part of the multi-billion-dollar Hinduja Group, HGS takes a “globally local” approach with ~18,000 employees across 10 countries and 30 delivery centers, supporting some of the world’s most recognized brands.

Plus, working with HGS comes with benefits like:

$19.35 hourly and overtime opportunities
Best in class medical, dental, vision benefits (if applicable)
Refer-A-Friend
Employee assistance programs
Flexible Schedule Options
Career advancement in a fast growing organization
People focused environment where you’ll make lifetime connections and friendships

What we are looking for:

Alors, qu’est-ce qu’un vraiment bon représentant du service à la clientèle? Considérez-vous comme un expert en produits et un résolveur de problèmes qui fournit une approche consultative à la résolution des problèmes. Si vous êtes passionné, énergique, audacieux et que vous voulez travailler dans un rôle centré sur le client avec une opportunité incroyable d’avoir un impact sur la vie des gens, vous allez adorer cette opportunité!

Requirements:

You’re at least 18 years of age
You must be physically living in and able to work in Canada
You can work between the hours of [7 AM and 12 AM EST], but have flexibility as business needs may change
You have at least 6 months of customer service experience and you understand the value of coaching / feedback
You have experience troubleshooting issues and understand the importance of owning the resolution for the customer
Demonstrate a caring, supportive, and friendly nature in every interaction with the upmost confidence and urgency
You’re computer savvy, comfortable sitting at a desk and working with multiple monitors
You’re results oriented and comfortable providing customers with recommendations and solutions
You have excellent English communication skills, both oral and written
You’re comfortable working from home and have a suitable space with a hard-wired internet connection

HGS is committed to providing an inclusive and barrier-free work environment, starting with the hiring process. If you are contacted by HGS Canada regarding a job opportunity, please advise if you have any restrictions that need to be accommodated. All information received in relation to accommodation will be kept confidential.

You will be required to pass preemployment tests and an interview.

HGS may use automated tools or AI-assisted technologies to screen applications and assess qualifications. We use AI technologies as part of our recruitment process to help standardize screening, reduce potential human bias, and improve the accuracy and fairness of our assessments. All automated results are reviewed by human decision-makers. If you have questions or wish to request human-only review of your application, please contact [email protected]. Personal information is handled in accordance with applicable privacy laws.

Job Type: Full-time

Pay: From $19.35 per hour

Benefits:

Dental care
Employee assistance program
Life insurance
On-site parking
Paid time off
Vision care

Work Location: Remote

Apply Now

Refine Your Search

help desk jobs in strathcona county ab

Remote Bilingual French Customer Service Representative

IT Support Technician

Tier 2 Help Desk Analyst

Contact Center Platform - Data Analyst

IT Support Engineering Specialist

Desktop Support Engineer (Dispatch /Part-Time)

Help Desk Analyst

Front Desk Receptionist

Office Administrator/Executive Assistant

Service Manager

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