Summerside, Pe Guest experience manager Jobs – 8 Openings This Week

Guest Experience Manager - The Loyalist Country Inn
Murphy Hospitality Group —Summerside, PE
- $40,000–$43,000 a year
- Weekends as needed
- Bilingual
- Management
- Hotel
- Dental care
Quick apply
Assistant Manager
Cineplex —Summerside, PE
- $19 an hour
- Part-time
- Sales
- Leadership
- Restaurant experience
4d
Cafe Manager
Salt Merchantile —Borden-Carleton, PE
- From $24 an hour
- Full-time
- Customer service
- Restaurant management
- Supervising experience
- Store discount
Quick apply
12d
General Manager - Leduc Alberta
Pal's Food Service Ltd. —Canada
- $55,000–$68,000 a year
- Weekends as needed
- Sales
- Bachelor's
- Associate's degree
- Store discount
- Dental care
Quick apply
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Seasonal Mixologist Summer 2026
The Algonquin Resort St. Andrews by-the-Sea, Autograph Collection —Canada
- Temporary
- Hospitality
- Writing skills
- Hotel
Quick apply

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Guest Experience Manager - The Loyalist Country Inn

Murphy Hospitality Group -
Summerside, PE

Quick apply

Job details

Full-time
$40,000–$43,000 a year

Qualifications

Bilingual
Management
Front desk
Guest services
Communication skills
Hotel experience

Full job description

At Murphy Hospitality Group we pride ourselves on an exceptionally high standard of quality service and products. It takes the best people to reach this higher standard of excellence. We believe in extensive training and providing our people with an excellent benefits program, competitive wages, advancement, and professional development opportunities. At MHG it's all about the people!

Loyalist Country Inn & Conference Centre

The Loyalist Country Inn & Conference Centre features 82 clean, comfortable, and fully appointed rooms, an indoor pool, fitness centre, business centre, 24-hour front desk, and an onsite restaurant/lounge offering room service. Additional amenities include complimentary Wi-Fi, air conditioning, newspapers, and parking. With full-service restaurant and banquet facilities, we are also a prime location for meetings, conferences, and events.

The Guest Experience Manager is responsible for leading the Front Office operations while championing the hotel’s overall guest experience strategy. It is our mission to Create Memorable Experiences for both our guests and our fellow team members. This role ensures smooth daily operations in reception, reservations, guest services, and the lobby experience across our 82-room property.

This individual also serves as the hotel’s “Experience Champion” - developing, implementing, and supporting initiatives that elevate the guest journey, create memorable moments, and strengthen the property’s connection to the local community. They ensure the team becomes experts in local attractions, events, and partnerships that enrich every guest’s stay

As Guest Experience Manager, You Will:

Front Office Leadership

Oversee daily Front Office operations, including front desk, guest services, night audit, and lobby flow
Ensure efficient check-in/check-out procedures and maintain brand service standards
Manage staff scheduling, coaching, performance reviews, and team development
Ensure all staff are properly trained to handle guest issues, ensure all FD agents are aware of any promotions, packages or special activities
Maintain accuracy of reservations, room assignments, billing, and guest folios including all guest/group/company information is collected accurately
Collaborate closely with Housekeeping and Maintenance to ensure timely room readiness and guest satisfaction
Handle guest concerns promptly and professionally to build loyalty
Act as the guest’s point of contact for requests or concerns, ensuring a memorable stay
Support upselling and cross-selling of hotel programs, events, and activities

Guest Experience Strategy & Execution

Lead guest experience programs, service culture initiatives, and engagement goals
Identify opportunities to personalize stays, surprise and delight guests, and enhance experience touchpoints
Review guest feedback using programs such as Revinate, HiJiffy, IdeaS, and Lighthouse and develop action plans for improvement
Create a cohesive and consistent guest experience vision across all departments

Community Knowledge & Local Programming

Serve as the hotel’s expert on local and regional events, dining, attractions, and community happenings
Build and maintain local partnerships that enhance the guest experience
Train and empower team members to be “local experts” for our guests
Support development of seasonal guest programming and experiential activations

Collaboration With Restaurant & Banquet Operations

Work with Restaurant and Banquet Managers to ensure seamless guest journeys
Support the Groups and Events Coordinator with communication and execution for group arrivals, VIP stays, conference clients, and special events
Ensure the Front Office team is aware of banquet event orders and restaurant promotions
Assist with experiential events that enhance guest satisfaction and drive revenue

Operational & Administrative Responsibilities

Support forecasting, budgeting, accounts receivable and labour planning
Ensure compliance with hotel policies, safety standards, and cash-handling procedures
Maintain lobby ambiance and cleanliness
Develop, update, and monitor SOPs related to service delivery

Who You Are:

Warm, engaging leader with a passion for hospitality
Strong communicator with excellent interpersonal and conflict-resolution skills
Detail-oriented with the ability to anticipate guest needs
Community-minded, solutions-driven, and proactive
Collaborative team leader who energizes those around them

What You Bring:

2–4 years of Front Office leadership or Guest Services management experience
Strong PMS and reservations knowledge (Webrez Pro considered an asset)
Ability to train, motivate, and inspire teams
Strong local knowledge or willingness to develop community expertise
Ability to work a variety of shifts, including days, evenings, and weekends
Bilingualism considered an asset

What We Offer:

Competitive wages
Health & Dental Benefits
RRSP Matching Program
MHG Wellness & Fitness Programs
Growth and professional development opportunities
Discounts at all MHG locations across Atlantic Canada, as well as local shops and services

Quick apply

Refine Your Search

guest experience manager jobs in summerside, pe

Guest Experience Manager - The Loyalist Country Inn

Assistant Manager

Cafe Manager

General Manager - Leduc Alberta

Seasonal Mixologist Summer 2026

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